Apple is testing a new web chat support service for iMac customers that’s available 24 hours a day, 7 days a week. Eligible iMac owners include those who purchased their iMac less than 90 days ago, or those who have purchased an AppleCare Protection Plan for their iMac.
On the site, Apple answers the question of “Why Web Chat?” with “It’s fast, it’s easy, it’s convenient, and you’ll get proactive, comprehensive help from a real live person right here in your browser. If you can’t find what you’re looking for on Apple’s iMac Support pages, give chat support a try. A support agent can even send you helpful web pages while you’re chatting.”
Browser requirements for the web chat are Safari 1.1 or later, Microsoft Internet Explorer 5.2 or later, or Netscape 7.2 or later. Apple also supports web chats on Windows, listing Internet Explorer 5.0 or later as a supported browser.