The New New Job Threat

Harvey Cohen, President, Strategy Analytics: In the past ten years, about ten million manufacturing jobs involving physical labor and repetitive activities worldwide were lost due to machines replacing humans, creating a $100 billion opportunity. In the next wave, there will be an employment threat involving the substitution of emerging systems with embedded intelligence for many first-level jobs in service industries, resulting in a net loss of customer service, help desk, directory assistance, and related support function positions.


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