A New World of Internet

A New World of Internet Fees: Although some companies have stumbled, analysts predict that charging for formerly free services is the wave of the future — if companies can handle the transition with aplomb.

“The trick to preventing consumer gripes, according to analysts, is to enhance service offerings when adding fees. Providing the same service while changing only the fee structure is the easiest way to anger customers. On the other hand, if customers believe they are getting newer and better services, they may open their wallets.”

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