Comments on: Hands On with Comcast’s Xfinity: TV Everywhere That’s Not All It’s Cracked Up to Be

By: The Problem With TV Everywhere: There’s No Business Model: Video «

The Problem With TV Everywhere: There’s No Business Model: Video « — Thu, 23 Sep 2010 20:32:32 +0000

[...] been pretty pessimistic about the future of TV Everywhere ever since I got my first taste of what an authenticated cable service is like late last year. At least in its first iteration, TV [...]

By: Emmy Nominations Say “Meh” To the Internet

Emmy Nominations Say “Meh” To the Internet — Thu, 08 Jul 2010 19:11:38 +0000

[...] But of the six shows recognized for Best Drama, only two — The Good Wife and Lost — were streaming online during their nominated seasons. The other four nominees (Breaking Bad, Dexter, Mad Men and True Blood) were only available for purchase on iTunes or Amazon VOD the day after airing, though True Blood is also available on Comcast’s Xfinity. [...]

By: Robin

Robin — Fri, 02 Jul 2010 21:56:22 +0000

The diy 7008 did no good for me, I get the error when I try to install the "nm" client too. Any suggestions?

By: Keith Smith

Keith Smith — Sun, 27 Jun 2010 07:54:26 +0000

Comcast is hilarious. I install the special installer that is supposed to keep me from having the dreaded 7008 error, and yet I immediately get the same error. Lovely guys.

I'd love some help to fix this problem. Any other brilliant DIY solutions?

By: TOM FROM FANCAST/COMCAST

TOM FROM FANCAST/COMCAST — Sun, 16 May 2010 15:46:13 +0000

Hey Chuck,

We agree, we just have too much content and it's become hard to decide what to watch.

So we have been working over the last few months on a new user experience that will make it easier to find stuff. We'll start rolling it out later this month and I hope you'll enjoy it.

Best, Tom

By: Chuck

Chuck — Sun, 16 May 2010 11:02:59 +0000

Fancast is great. However the ability to search the content is terrible. Trying to find something worth watching amongst the hundreds of titles available is tortuous. Especially if you visit Fancast often, and spend a lot of time trying to pick the new titles out of all the old.

What fancast needs: 1) title sort by views (day, week, month) 2) title sort by rating 3) title sort by date added

By: Comcast to Revamp Its TV Everywhere Service

Comcast to Revamp Its TV Everywhere Service — Tue, 11 May 2010 19:47:47 +0000

[...] installation of the module and the entire authentication process caused frustration for some users — myself included — and led to wide-scale customer service issues for subscribers that [...]

By: RaVeN ChAoS

RaVeN ChAoS — Tue, 06 Apr 2010 03:09:08 +0000

I have been trying for the last 2 days to get this to work for me. I have tried on 3 Macs and now a Windows 7 machine all have the same issue, they can play normal content, but the Premium channel I subscribe to won't play content they just tell me I need to be a subscriber. I was in chat for a few hours today back and forth trying various solution all of which I have seen in this thread. The support agent said my account shows my premium channel subscriptions, but for some reason when logging in to fancast it doesn't see them. I'm guessing a permissions issue?

I am excited to watch my HBO series on the go and hope to get this resolved.

Another issue I had was on the first machine I attempted this on I authorized and then when it didn't work I tried deleting everything off the mac and deleted the authorization from the fancast settings, however on reinstall it still had the original installs info and said it was authorized although online it showed 0 of 3. I through away comcast access, air and some preferences files and it still found the old info. Any one have any ideas? Basically I cannot reauthorize my home computer because the app thinks it already is, but online doesn't

By: Comcast’s Queen of Convergence Speaks

Comcast’s Queen of Convergence Speaks — Sun, 04 Apr 2010 13:02:01 +0000

[...] General Manager of Communications and Data Services for Comcast and as such, is now responsible for the company’s Xfinity feature, as well as its digital voice, mobile and wireline broadband offerings. But after chatting with her [...]

By: Richard

Richard — Wed, 24 Mar 2010 20:09:14 +0000

Confirmed, the 7008 fix worked! I have access to premium content. I did have to sign in at least once as the primary account holder. After that my account number started appearing in the authorization website and Fancast now works smoothly.

By: FancastSupport

FancastSupport — Thu, 18 Mar 2010 14:38:22 +0000

Nate, check 1) that your computer's clock time is correct (the switch to DST may not have registered) and 2) that your computer's time zone is correct and matches the clock time. Then shutdown Comcast Access and try to watch the video again and follow the onscreen prompts to authorize your computer.

If correcting an issue with #1 or #2 doesn't stop the loop, send an email to info[at]fancast[dot]com with your Comcast account # and we'll get a ticket opened for you. Don't post your account # here.

Thanks, Stephen

By: nasty nate

nasty nate — Thu, 18 Mar 2010 00:36:18 +0000

so the diy fix worked for error 7008. got comcast access installed. but still cant watch movies, because it just keeps asking me to authorize my comouter over and over again. got anymore diy fixes.

By: anon2

anon2 — Sun, 14 Mar 2010 19:03:45 +0000

It's the same crappy comcast service rewrapped under a different name because comcast has such a terrible customer service track record that is now biting them in the butt. It's got to make you wonder why a company would want to prevent users of their service from publically airing their extreme technical incompetence and colosal bad service? Are they afraid that those considering the xfinity label will discover the switch? If you dress up a pig with a suit and tie, it's still a pig. Why not just provide better customer service and train your agents better? Why play the rebranding shell game with your paying customers? Why comcast/xfinity why?

By: shannon

shannon — Sat, 13 Mar 2010 03:47:24 +0000

is it currently fixable or are we just going to get yanked around like everyone else and get frustrated? maybe we should just wait until it is really fixed system-wide and you can send out a massive email to everyone who has comcast and say "we have finally fixed the problems that should have been fixed before we launched this."

By: FancastSupport

FancastSupport — Fri, 12 Mar 2010 22:01:42 +0000

Error code 613 and 5060 stem from the same issue, but are account related and not fixable by end-users. Please contact Fancast’s customer care at http://www.fancast.com/help/contact-us and have them create a ticket for you and the problem will be addressed.

We are working on a system-wide resolution, but I do not have an ETA.

Thanks,
Stephen

By: Jessica

Jessica — Thu, 11 Mar 2010 02:35:46 +0000

I keep getting the "this video is currently unavailable error 613" too when trying to watch HBO show. Anyone found out what it means yet?