Five finalists have been chosen in 20 different categories for the 2012 Crunchies awards, and we’re proud to release the worthy nominees today. Voting for the winners starts today, and the winners will be announced January 31st. Read more »
The online translation service is branching out from its traditional social media and apps territory, with major deals bringing it into the gaming, customer services and blogging sectors. Read more »
Welcome to the fast-growing world of work media, a class of social tools oriented toward the needs of enterprises. Their emergence is due to the shifting expectations of an increasingly social workforce and the sense that older approaches to work like email are arguably approaching obsolescence. Read more at GigaOM Pro »
The cloud-based customer service suite now has a simplified and more unified UI, and has also pulled in major funding from big names such as Index and Goldman Sachs. Read more »
Cloud computing has grown from a pie-in-the-sky vision to a major IT movement over the past few years. As its promise has grown, though, so too has its scope. This report covers six key sectors in cloud computing: commodity Infrastructure-as-a-Service (IaaS), enterprise IaaS, Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), cloud storage and private clouds. We highlight the current state of each and provide informed insights into where they — and cloud computing in general — are headed. Much like any market in a still-evolving state, the infrastructure of the cloud-computing transition is still being built by startups, practitioners and even a big-name company or two. Companies mentioned in this report include VMware, Amazon, Nasuni, Terremark and Heroku. For a full list of companies, and to read the full report, sign up for a free trial. Read more at GigaOM Pro »
Companies worldwide are incorporating mobile technology and applications into their operations to increase productivity and revenue and reduce paperwork. This explosion in the use of mobile devices in the enterprise will help to fuel demand for mobile apps, as this infographic shows. Read more »
This holiday season, customer service start-up Zendesk is sponsoring a web series all about the importance of good customer service, written and directed by Scotty “Got an Office Job” Iseri. The first episode takes aim at one of web video’s most sacred cows. Read more »
Twitter is one of those services that you wonder how you did without it once you discover it. Online help desk company Zendesk is putting Twitter to work for customers in a unique way to augment the services for its customers; just tweet for customer support. Read more »
Keep an eye out on Copenhagen-based help desk-on-demand company Zendesk. The firm, started by Mikkel Svane, just raised half a million dollars in seed money from angel investors including Pageflakes co-founder Christoph Janz. Just like 37Signals offers you project management tools or hosted chat, Zendesk offers […] Read more »
