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	<title>GigaOM &#187; voice command</title>
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		<title>GigaOM &#187; voice command</title>
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		<title>Ford loads up Spotify as the first apps make it through its open dev program</title>
		<link>http://gigaom.com/2013/02/25/ford-loads-up-spotify-as-the-first-apps-make-it-through-its-open-dev-program/</link>
		<comments>http://gigaom.com/2013/02/25/ford-loads-up-spotify-as-the-first-apps-make-it-through-its-open-dev-program/#comments</comments>
		<pubDate>Mon, 25 Feb 2013 11:56:06 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[connected car]]></category>
		<category><![CDATA[development]]></category>
		<category><![CDATA[Mobile World Congress]]></category>
		<category><![CDATA[music streaming]]></category>
		<category><![CDATA[MWC]]></category>
		<category><![CDATA[MWC 2013]]></category>
		<category><![CDATA[voice command]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=613730</guid>
		<description><![CDATA[At Mobile World Congress, Spotify debuted in its first cars appearing in Ford's already music-loaded Sync AppLink platform. Ford CTO Paul Mascarenas also told us that its graduate its first apps from its developer program.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=613730&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Spotify has made its first <a href="http://gigaom.com/2013/02/06/the-connected-car-of-the-future-infographic/">connected car</a> appearance. At Mobile World Congress, Ford and Spotify announced that the subscription music service will soon be available over the Sync AppLink platform and integrated with the Sync’s voice command system in Ford vehicles in the U.S., Europe and Australia.</p>
<p>According to Spotify Global Head of Hardware Partnerships Pascal de Mul, the updated <a href="https://itunes.apple.com/en/app/spotify/id324684580?mt=8">iPhone</a> (No word on Android support yet) will soon be able to pair with the dashboard AppLink system, streaming music through the car’s entertainment systems. Users will be able to play their songs, playlists and radio stations and even be able to create new radio stations on the fly with simple voice commands, he said.</p>
<p>Ford has been <a href="http://gigaom.com/2012/06/05/mog-just-landed-on-a-new-device-platform-fords/">loading up on music streaming apps</a> in AppLink, making it a key initial focus of its connected car strategy. Its library of supported services includes Pandora, Amazon Cloud Player, MOG Music, Slacker, and Rhapsody as well as multiple radio station’s digital apps.</p>
<p>Ford CTO Paul Mascarenas said digital music streaming figures right into Sync’s sweet spot. Ford doesn’t have to explain the utility of the services to the driving public since music is already the most popular form of entertainment in the car. The integration of a streaming service into Sync is relatively simple. And since the content is audio only and can be manipulated through Sync commands, the apps all easily meet Ford’s requirements that <a href="http://gigaom.com/2012/09/20/the-car-dashboard-is-not-the-place-to-let-1000-apps-bloom/">no connected car app distract a driver from the road</a>, he said.</p>
<p>At the show Ford also revealed it is adding AppLink connectivity to its EcoSport crossover SUV (pictured at top) just in time for its European debut. For also brought several apps Europe that were previously available in U.S. cars: Kaliki, Glympse and Aha Radio.</p>
<p>We got a chance to sit down with Mascarenas for a few minutes at MWC to get a quick update on Ford’s <a href="http://gigaom.com/2013/01/07/ford-opens-up-connected-cars-adds-amazon-cloud-player/">new open development platform</a>, originally unveiled at CES. Though the program is barely more than a month old, 2500 developers have already signed up and downloaded the SDK. Many of those devs have already completed apps and have submitted them to Ford, and a few those apps actually received final approval, Mascarenas said. Mascarenas said Ford plans to announced those apps in the coming weeks.</p>
<p>Spotfiy doesn’t count since it began working with Ford before the development program was launched, Mascarenas said, but the program has opened up Sync to a lot of smaller developers who wouldn’t usually get Ford’s direct attention. Ford is now faced with a distribution and discovery issue. “If you go into an app store, there’s no easy way to find the apps that AppLink-enabled, Mascarenas said.</p>
<p>When the number of Sync apps was small, Ford could promote them individually. But there are now 63 AppLink-optimized apps, and that number will grow significantly as the apps start emerging from the developer program. Ford is working on ways to catalog them. Whether that means creating its own app store or portal Android or working with Apple and Google to spotlight connected car software, Mascarenas didn’t say. Ford could also go with the approach, GM appears to be adopting and <a href="http://gigaom.com/2013/01/12/at-ces-the-connected-car-became-truly-connected/">create a catalog in the dashboard itself</a>.</p>
<p><em><strong>Correction:</strong> An early version of this post stated that Spotify&#8217;s Sync integration capabilities would be available on both Android and iOS devices. However the initial launch will support only the iPhone. </em></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=613730&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=830604"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=830604" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=613730+ford-loads-up-spotify-as-the-first-apps-make-it-through-its-open-dev-program&utm_content=kfitchard">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/11/connected-world-the-consumer-technology-revolution/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=613730+ford-loads-up-spotify-as-the-first-apps-make-it-through-its-open-dev-program&utm_content=kfitchard">Connected world: the consumer technology revolution</a></li><li><a href="http://pro.gigaom.com/2012/02/ces-2012-a-recap-and-analysis/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=613730+ford-loads-up-spotify-as-the-first-apps-make-it-through-its-open-dev-program&utm_content=kfitchard">CES 2012: a recap and analysis</a></li><li><a href="http://pro.gigaom.com/2011/09/the-future-of-mobile-a-segment-analysis-by-gigaom-pro/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=613730+ford-loads-up-spotify-as-the-first-apps-make-it-through-its-open-dev-program&utm_content=kfitchard">The future of mobile: a segment analysis by GigaOM Pro</a></li></ul>]]></content:encoded>
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			<media:title type="html">Ford EcoSport MWC</media:title>
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		<title>Your next Kindle could be embedded in your car</title>
		<link>http://gigaom.com/2013/02/20/your-next-kindle-could-be-embedded-in-your-car/</link>
		<comments>http://gigaom.com/2013/02/20/your-next-kindle-could-be-embedded-in-your-car/#comments</comments>
		<pubDate>Thu, 21 Feb 2013 00:21:18 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[audio books]]></category>
		<category><![CDATA[connected car]]></category>
		<category><![CDATA[digital-media]]></category>
		<category><![CDATA[voice command]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=612417</guid>
		<description><![CDATA[Amazon is officially part of the connected car, having launched its first app, Cloud Player, on Ford's Sync platform. It's next app should be obvious. Amazon already has the technology to integrate the Kindle into the dashboard.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=612417&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Amazon&#8217;s first <a href="http://gigaom.com/2013/02/06/the-connected-car-of-the-future-infographic/">connected car</a> app, Amazon Cloud Player, went live last week, allowing its customers to <a href="http://gigaom.com/2013/01/07/ford-opens-up-connected-cars-adds-amazon-cloud-player/">pull their music collections out of the airwaves</a> and into their Ford dashboards. It’s certainly a new milestone for Amazon, which is adding the car to the growing number of devices and platforms it supports. It also got me thinking about what Amazon’s next connected car app might be, and the answer seems obvious: the Kindle.</p>
<p><a href="http://gigaom.com/mobile/the-new-kindle-hands-on-and-first-impressions/hands-on-with-the-latest-kindle-thumbnail/" rel="attachment wp-att-574001"><img  alt="Hands on with the latest Kindle thumbnail" src="http://gigaom2.files.wordpress.com/2012/10/hands-on-with-the-latest-kindle.jpg?w=300&#038;h=168" width="300" height="168" class="alignleft size-medium wp-image-574001" /></a>Books have always been Amazon’s bread and butter, and much of Amazon’s ebook strategy has focused on finding more ways and identifying new devices for people to enjoy the pastime of reading. The car is the logical next step, considering how much time people spend their automobiles on their daily commutes and simply running errands. In fact, a lot of drivers already do plenty of reading in their cars with audiobooks, using both physical and digital media. Some people have even managed to cram <a href="http://audible.custhelp.com/app/answers/detail/a_id/3035/~/playing-audible-content-in-the-car">Amazon&#8217;s Audible books into their car stereos</a> using USB drives or auxiliary ports.</p>
<p>Amazon stands to gain plenty by embracing that trend, and I don’t just mean by selling audiobooks in the car. (In case you’re wondering, it’s not possible today to stream an Audible book through Cloud Player). While there is a healthy segment of readers who just want audiobooks, I bet there’s a far bigger market of people who normally read their books in ink &#8212; in either the printed or digital variety &#8212; but would like the option of switching to audio when they get behind the wheel.</p>
<h2 id="no-large-scale-development-req">No large-scale development required</h2>
<p>For Amazon to make that work it would have to supply its books in dual-media formats. You would then read from your Kindle or Kindle smartphone app when otherwise unoccupied, but once you stepped into your vehicle the device would automatically pair with the Kindle app in the car, which would immediately start reading your book aloud at the exact point you left off.</p>
<p><a href="http://gigaom.com/2010/01/06/on-the-road-to-car-2-0-ford-opens-up-api-for-some/sync-myfordtouch/" rel="attachment wp-att-239802"><img  alt="sync-myfordtouch" src="http://earth2tech.files.wordpress.com/2010/01/sync-myfordtouch.gif?w=300&#038;h=200" width="300" height="200" class="alignright size-medium wp-image-239802" /></a>Amazon already has much of this technology in place. Last year, Amazon introduced <a href="http://www.amazon.com/gp/feature.html?ie=UTF8&amp;docId=1000827761">Whispersync for Voice</a>, which allows you to pair an Audible book with an ebook for a few extra bucks. Amazon isn’t just selling the same media in two formats, it’s integrating them. A narration feature allows you to listen along as you read from the Kindle &#8212; after each word is spoken the text is highlighted on the screen. Customers can switch between audio to visual-only formats with just a touch of the button.</p>
<p>It would be cinch for Amazon to integrate that technology into the car. It would merely have to develop software for the Kindle and Kindle apps that would integrate with the various automakers’ connected car interfaces, just as it’s done for Cloud Player on <a href="http://gigaom.com/2010/12/22/ford-sync-applink-pandora-voice-command/">Sync AppLink</a>.</p>
<p>It could also tap into the <a href="http://gigaom.com/2012/07/09/bmw-taps-nuance-for-in-car-speech-recognition/">automakers’ speech recognition systems</a>, allowing readers to pause the audio stream or navigate their books with simple voice commands. Amazon has invested plenty in voice and speech interface technologies over the last two years, buying both <a href="http://gigaom.com/2013/01/24/amazons-acquisition-of-text-to-speech-company-ivona-could-help-it-battle-siri-and-lawsuits/">Ivona</a> and <a href="http://paidcontent.org/2011/11/09/419-amazon-buys-voice-to-text-startup-yap-what-do-you-think-of-that-siri/">Yap</a>. Those acquisitions could come in handy when developing any new connected car technology.</p>
<h2 id="amazon-stays-mum">Amazon stays mum</h2>
<p>I should say now that we have no specific knowledge that Amazon is working on Kindle for the car, but just to be sure we put the question to the company itself. While an Amazon spokesperson confirmed that the company today has the technology to seamlessly switch between book formats, Amazon wouldn’t comment on any future connected car plans. The spokesperson said as a matter of policy Amazon doesn’t comment on future product plans.</p>
<p><a href="http://gigaom.com/2013/02/20/your-next-kindle-could-be-embedded-in-your-car/connectedcar-logo/" rel="attachment wp-att-602172"><img  alt="connected car logo" src="http://gigaom2.files.wordpress.com/2013/01/connectedcar-logo.png?w=300&#038;h=200" width="300" height="200" class="alignleft size-medium wp-image-602172" /></a>That’s pretty much what we expected to hear, but if Amazon does wind up pursuing this technology, I for one would buy it. Today I have an uneasy relationship with ebooks. I download the occasional tome on iBooks or Kindle, but for the most part, I still have an irrational attachment to paper books. I can get away with that attachment because today I can read a physical book in the same places I can read an ebook &#8212; on a train or in plane, while camping or lying around on the couch &#8212; but one place I <i>cannot</i> read a physical book is in the driver’s seat of a car. By creating a connected car app, the Kindle and ebooks in general would become immensely more valuable to me.</p>
<p>It’s not just consumers who would get excited about Kindle for the car. The automakers would fall all over themselves lining up to support it. One of the reasons the automakers have <a href="http://gigaom.com/2013/01/12/at-ces-the-connected-car-became-truly-connected/">proceeded so cautiously with app development</a> is a concern over safety &#8212; <a href="http://gigaom.com/2012/09/20/the-car-dashboard-is-not-the-place-to-let-1000-apps-bloom/">distracting apps could cause accidents</a>. But the auto industry has been quick to sign off on any audio-only multimedia service, as evidenced by all of streaming music and radio apps that populate connected car dashboards.</p>
<p>In fact, audiobook apps have already made their way into many cars. Harman’s Aha content platform has already <a href="http://gigaom.com/2012/07/18/honda-enters-connected-car-race-with-some-help-from-smartphones/">made into Honda’s connected car platform HondaLink</a>, offering audio book libraries among its many channel choices. I’m actually surprised Audiobooks.com, <a href="http://paidcontent.org/2012/01/27/419-can-a-streaming-audiobooks-service-work/">a cloud-based streaming service</a>, hasn’t launched a connected car app already.</p>
<p><em>Featured photo courtesy of <a href="http://www.shutterstock.com/pic.mhtml?id=14453791">Shutterstock</a> user Rob Byron</em></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=612417&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=760835"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=760835" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=612417+your-next-kindle-could-be-embedded-in-your-car&utm_content=kfitchard">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/03/monetizing-music-in-the-post-scarcity-age/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=612417+your-next-kindle-could-be-embedded-in-your-car&utm_content=kfitchard">Monetizing music in the post-scarcity age</a></li><li><a href="http://pro.gigaom.com/2011/09/what-amazons-new-kindle-line-means-for-apple-netflix-and-online-media/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=612417+your-next-kindle-could-be-embedded-in-your-car&utm_content=kfitchard">What Amazon&#8217;s new Kindle line means for Apple, Netflix and online media</a></li><li><a href="http://pro.gigaom.com/2013/01/how-new-devices-networks-and-consumer-habits-will-change-the-web-experience/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=612417+your-next-kindle-could-be-embedded-in-your-car&utm_content=kfitchard">How to deliver the next-generation web experience</a></li></ul>]]></content:encoded>
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			<media:title type="html">Reading while driving</media:title>
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			<media:title type="html">kfitchard</media:title>
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		<title>T-Mobile’s Genius voice-command button just got a lot smarter</title>
		<link>http://gigaom.com/2012/08/09/t-mobiles-genius-voice-command-button-just-got-a-lot-smarter/</link>
		<comments>http://gigaom.com/2012/08/09/t-mobiles-genius-voice-command-button-just-got-a-lot-smarter/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 22:57:24 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[natural language understanding]]></category>
		<category><![CDATA[semantic search]]></category>
		<category><![CDATA[speech recognition]]></category>
		<category><![CDATA[voice command]]></category>
		<category><![CDATA[voice search]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=551613</guid>
		<description><![CDATA[T-Mobile is giving its rather pathetic MyTouch voice-command feature a much-needed overhaul. It's incorporating the same semantic-search technology Nuance uses in Dragon Go into Genius, allowing the voice assistant to search over 200 different content providers and understand intent rather than just words.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=551613&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Anyone who has ever <a href="http://gigaom.com/2010/06/03/mytouch-3g-slide-proves-software-can-differentiate-android-hardware/">owned a T-Mobile MyTouch</a> is familiar with the little button on the lower right-hand corner labeled with stylized “G.” It’s T-Mobile’s Genius button, which, once pushed, allows you to issue basic voice commands from calling or texting a contact to searching the web or Google Maps. If you’ve used it before then you know: Siri it’s not.</p>
<p>The service’s vocabulary and contextual understanding is pretty limited. For instance, if you ask Genius to “find a restaurant” it will pull up the nearest eatery on Google Maps. But if you ask it to find “nearby restaurants” it searches Maps for a joint named “Nearby.” If you’re like me, you’ve probably fiddled with the button a few times and never touched it again, despite its relative convenience on the phone’s faceplate.</p>
<p>But T-Mobile has given Genius a much-needed overhaul, at least on the latest versions of the <a href="http://gigaom.com/mobile/making-t-mos-mytouch-is-just-step-1-of-huaweis-master-plan/">MyTouch manufactured by Huawei</a>. Nuance Communications, which powers the voice-recognition features on T-Mobile devices, is upgrading Genius’ capabilities and the features of the Genius service, providing a deeper level of natural-language understanding and integrating the service with a much broader array of content sources beyond Maps and Google Search.</p>
<p>For instance, if I were to ask the new Genius for nearby restaurants, it would not only understand my intent but also do its searching on Yelp, pulling up dining options nearby and displaying their rankings and reviews. If I were to change that command to “make a reservation at nearby restaurants,” it would bring me to OpenTable’s website and display eateries in the vicinity that accept online bookings.</p>
<p><a href="http://gigaom.com/apple/dragon-go-app-gets-smart-with-voice-search/dragongo/" rel="attachment wp-att-376328"><img title="dragongo" src="http://gigaom2.files.wordpress.com/2011/07/dragongo-e1310663017264.png?w=300&#038;h=218" alt="" width="300" height="218" class="alignleft size-medium wp-image-376328"></a>If this sounds familiar then you’ve probably used <a href="http://gigaom.com/mobile/a-siri-for-other-phones-nuance-brings-dragon-go-to-android/">Nuance’s consumer semantic-search app, Dragon Go</a>, available for Android and iOS smartphones. In fact, if you look at the long list of 200 content partners the Genius can access, they’re the same used by Dragon Go. Nuance wouldn’t acknowledge specifically that T-Mobile is white-labeling the semantic-search app, but it’s pretty obvious that’s exactly what it’s doing — and it’s by no means a bad thing. I’m a big fan of Nuance’s intuitive little search app, and being able to access it in fewer steps is a bonus.</p>
<p>The official line, though, is that T-Mobile has basically upgraded its relationship with Nuance to a kind of platinum status. The old Genius tapped into Nuance’s basic speech-recognition APIs, but it had none of the rules-based language-parsing abilities of Nuance’s more-sophisticated offerings. By adding greater contextual understanding and a host of content providers, T-Mobile may be able to turn a pretty lame voice-command feature into something quite useful. So far, though, it’s only available on the MyTouch and MyTouch Q.</p>
<p>Both T-Mobile and Nuance will be represented at <a href="http://event.gigaom.com/mobilize/?utm_source=mobile&amp;utm_medium=editorial&amp;utm_campaign=intext&amp;utm_term=551613+t-mobiles-genius-voice-command-button-just-got-a-lot-smarter&amp;utm_content=kfitchard">GigaOM’s Mobilize conference</a> next month. Nuance CTO Vlad Sejnoha will be speaking on a panel about the future smartphone interface on Sept. 20, while T-Mobile SVP of marketing Brad Duea will discuss the evolution of voice services on Sept. 21.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=551613&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=168627"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=168627" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=551613+t-mobiles-genius-voice-command-button-just-got-a-lot-smarter&utm_content=kfitchard">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/02/ces-2012-a-recap-and-analysis/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=551613+t-mobiles-genius-voice-command-button-just-got-a-lot-smarter&utm_content=kfitchard">CES 2012: a recap and analysis</a></li><li><a href="http://pro.gigaom.com/2011/12/carrier-iq-and-the-continued-erosion-of-operator-trust/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=551613+t-mobiles-genius-voice-command-button-just-got-a-lot-smarter&utm_content=kfitchard">Carrier IQ and the continued erosion of operator trust</a></li><li><a href="http://pro.gigaom.com/2011/09/the-future-of-mobile-a-segment-analysis-by-gigaom-pro/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=551613+t-mobiles-genius-voice-command-button-just-got-a-lot-smarter&utm_content=kfitchard">The future of mobile: a segment analysis by GigaOM Pro</a></li></ul>]]></content:encoded>
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		<title>Nuance takes Siri down to the app level with new voice assistant</title>
		<link>http://gigaom.com/2012/08/06/nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant/</link>
		<comments>http://gigaom.com/2012/08/06/nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant/#comments</comments>
		<pubDate>Mon, 06 Aug 2012 15:31:47 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Apps]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Nuance]]></category>
		<category><![CDATA[Robert Gary]]></category>
		<category><![CDATA[User interface]]></category>
		<category><![CDATA[virtual assistant software]]></category>
		<category><![CDATA[voice command]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=550117</guid>
		<description><![CDATA[Nuance is offering up a new SDK that will allow big consumer-facing companies to embed virtual voice assistants directly into their mobile apps. Called Nina, the software is intended to cut through app clutter and allow customers to accomplish complex transactions through simple speech commands<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=550117&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Nuance Communications has been speech-activating anything with a user interface lately, from <a href="http://gigaom.com/mobile/a-siri-for-other-phones-nuance-brings-dragon-go-to-android/">TVs</a> to <a href="http://gigaom.com/mobile/move-over-knight-rider-nuance-debuts-a-siri-for-cars/">cars</a>. It’s newest speech recognition product, however, isn’t voice enabling a device, but a whole category of mobile apps, making it easier to perform complex multi-step tasks with simple spoken commands.</p>
<p>Called Nina, <a href="http://www.nuance.com/landing-pages/enterprise/meet-nina/default.asp">the new virtual assistant software</a> is targeted at the growing number of customer service apps companies are stockpiling in the iTunes and Google Play stores with a particular focus on mobile banking apps. According to Nuance VP and GM Robert Gary, customer-facing mobile apps have become increasingly complex which makes navigating the multiple layers of options available all the more difficult.</p>
<p><a href="http://gigaom.com/mobile/nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant/nuance-nina-banking-transact-make-payment-result-screen/" rel="attachment wp-att-550124"><img  title="Nuance Nina Banking TRANSACT Make Payment Result Screen" src="http://gigaom2.files.wordpress.com/2012/08/nuance-nina-banking-transact-make-payment-result-screen.jpeg?w=240&#038;h=300" alt="" width="240" height="300" class="alignleft size-medium wp-image-550124" /></a>Nina aims to cut through that clutter, allowing a user to perform thousands of different tasks within a customer care app by simply stating what he wants to do, Gary said. For instance a simple credit card payment could require a dozen different actions on a mobile app: navigating to the payments section, selecting the card receiving payment and the account the transfer comes from, entering the date of the transaction and finally amount being paid.</p>
<p>Nina can reduce all of those steps down to a single simple command: “Pay $300 to my gold card from my checking account.” Nuance’s speech servers not only understand the words, but also mines them for as much information and context as possible. Whatever additional information Nina needs, it prompts the user with spoken follow-up questions. So in the example above, Nina would immediately navigate to the appropriate payment screen and populate the fields for a $300 transfer from the customer’s checking account to his gold card. Nina would only need to ask the customer whether he wanted to make the payment immediately or schedule it for a future date.</p>
<p>Nuance is offering Nina to customers as a white-label service they can customize and embed into their applications. In the demo I saw, Nina’s voice was that of Siri – Apple licenses the Siri’s audio library from Nuance – but Nuance has library of 40 different voices it plans to offer to developers so everyone doesn’t wind up with the same Siri clone. Enterprise customers can hire their own voice “talent” to further differentiate their virtual assistants from the field.</p>
<p>Nina’s first customer will be USAA, the financial services provider of the U.S. military. It plans to launch the voice assistant as part of pilot within its mobile banking app this month and then offer it to all of its members by early next year.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=550117&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=456024"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=456024" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=550117+nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant&utm_content=kfitchard">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/11/connected-world-the-consumer-technology-revolution/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=550117+nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant&utm_content=kfitchard">Connected world: the consumer technology revolution</a></li><li><a href="http://pro.gigaom.com/2011/09/the-future-of-mobile-a-segment-analysis-by-gigaom-pro/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=550117+nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant&utm_content=kfitchard">The future of mobile: a segment analysis by GigaOM Pro</a></li><li><a href="http://pro.gigaom.com/2012/12/connected-consumer-2013-how-2012-laid-the-groundwork-for-change/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=550117+nuance-takes-siri-down-to-the-app-level-with-new-voice-assistant&utm_content=kfitchard">How consumer media will change in 2013</a></li></ul>]]></content:encoded>
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		<title>Siri&#8217;s speech-to-text makes Apple target of yet another patent suit</title>
		<link>http://gigaom.com/2012/07/30/siris-speech-to-text-makes-apple-target-of-yet-another-patent-suit/</link>
		<comments>http://gigaom.com/2012/07/30/siris-speech-to-text-makes-apple-target-of-yet-another-patent-suit/#comments</comments>
		<pubDate>Mon, 30 Jul 2012 14:42:03 +0000</pubDate>
		<dc:creator>Erica Ogg</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[lawsuit]]></category>
		<category><![CDATA[siri]]></category>
		<category><![CDATA[speech recognition]]></category>
		<category><![CDATA[voice command]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=547959</guid>
		<description><![CDATA[Apple's Siri voice commands for iPhone have made it the target of a patent lawsuit from a university in Taiwan. The school's lawyers say they are also looking into whether to target similar technology from Microsoft and Google next.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=547959&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Apple is the target of yet another patent suit, this time over Siri&#8217;s voice-to-text capability. On Friday, Taiwan&#8217;s National Cheng Kung University sued Apple in the U.S. District Court for the Eastern District of Texas, <a href="http://www.reuters.com/article/2012/07/30/us-apple-patent-taiwan-idUSBRE86T0A920120730">according to Reuters</a>. The school says it owns two U.S. patents for the technology that allows Siri to translate voice commands into texts and notes.</p>
<p>The patents owned by National Cheng Kung University were issued in 2007 and 2010. Siri began life as a U.S. government-funded artificial intelligence project at <a href="http://en.wikipedia.org/wiki/SRI_International">SRI International</a>, but was spun out as its own company, Siri, in 2007 and commercialized. Apple bought Siri in 2010.</p>
<p>The calculation of the damages the university is seeking &#8220;would be based on Apple&#8217;s U.S. sales of devices that use Siri,&#8221; according to its lawyer. That basically means sales of all iPhone 4S and new iPads with iOS 6 software, which is coming this fall. So the school is looking for a very large chunk of change as compensation.</p>
<p>Apple is involved in dozens of lawsuits regarding its mobile technology, including the very high-profile Samsung trial that <a href="http://gigaom.com/2012/07/29/judge-in-apple-samsung-case-says-patent-drawings-can-speak-for-themselves/">kicks off Monday in California</a>. Is the overall climate surrounding handset makers and the mobile industry encouraging more of these kind of lawsuits from international companies? Or, as my colleague <a href="http://gigaom.com/apple/apple-plays-with-fire-in-chinese-trademark-stick-up/">Jeff Roberts has argued</a>, has Apple&#8217;s decision to settle with the near-bankrupt Proview over the iPad trademark in China last month for $60 million emboldened more potential plaintiffs?</p>
<p>Apple is the only target of the school&#8217;s suit for now, but Siri competitors are in the crosshairs as well: the school&#8217;s lawyer told Reuters it is also looking at both Microsoft and Google&#8217;s speech-to-text products for possible violations of the same two patents.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=547959&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=377687"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=377687" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=547959+siris-speech-to-text-makes-apple-target-of-yet-another-patent-suit&utm_content=ericaogg">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/05/the-living-room-reinvented-trends-technologies-and-companies-to-watch/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=547959+siris-speech-to-text-makes-apple-target-of-yet-another-patent-suit&utm_content=ericaogg">Who and what to watch in the new era of the living room</a></li><li><a href="http://pro.gigaom.com/2012/04/connected-consumer-q1-controversy-courtrooms-and-the-cloud/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=547959+siris-speech-to-text-makes-apple-target-of-yet-another-patent-suit&utm_content=ericaogg">Controversy, courtrooms and the cloud in Q1</a></li><li><a href="http://pro.gigaom.com/2012/02/ces-2012-a-recap-and-analysis/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=547959+siris-speech-to-text-makes-apple-target-of-yet-another-patent-suit&utm_content=ericaogg">CES 2012: a recap and analysis</a></li></ul>]]></content:encoded>
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		<title>BMW taps Nuance for in-car speech recognition</title>
		<link>http://gigaom.com/2012/07/09/bmw-taps-nuance-for-in-car-speech-recognition/</link>
		<comments>http://gigaom.com/2012/07/09/bmw-taps-nuance-for-in-car-speech-recognition/#comments</comments>
		<pubDate>Mon, 09 Jul 2012 16:30:41 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[connected car]]></category>
		<category><![CDATA[dashboard]]></category>
		<category><![CDATA[Germany]]></category>
		<category><![CDATA[infotainment]]></category>
		<category><![CDATA[Mike Thompson]]></category>
		<category><![CDATA[voice command]]></category>
		<category><![CDATA[Voice Control]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=540657</guid>
		<description><![CDATA[BMW will be the first the automaker to incorporate Nuance Communications’ new voice command and control platform into its dashboards. The German car manufacturer said today it is using Nuance’s Dragon Drive voice messaging technology in its luxury and compact sedans.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=540657&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom.com/2012/07/09/bmw-taps-nuance-for-in-car-speech-recognition/bmw-2/" rel="attachment wp-att-377783"><img  title="BMW" src="http://gigaom2.files.wordpress.com/2011/07/bmw.jpg?w=300&#038;h=199" alt="" width="300" height="199" class="alignleft size-medium wp-image-377783" /></a>BMW will be the first the automaker to incorporate Nuance Communications’ <a href="http://gigaom.com/mobile/move-over-knight-rider-nuance-debuts-a-siri-for-cars/">new voice command and control platform</a> into its dashboards. The German car manufacturer said today it is using Nuance’s Dragon Drive voice messaging technology in its BMW 7 Series flagship luxury sedans as well as the BMW 3 Series Touring and ActiveHybrid.</p>
<p>While voice command and dictation is now becoming common in new high-end and mid-tier vehicles, Dragon Drive attempts to set itself apart by reaching beyond the limited vocabulary of a car’s dashboard computer and into the cloud where it can access Nuance’s natural language servers. BMW is implementing Dragon Drive’s initial service, Messaging, which allows drivers to listen to speech-transcribed e-mail and SMS, as well as dictate, edit, format and send messages via voice command.</p>
<p>Dragon Drive links to Nuance servers either through embedded connectivity in the car or through the driver’s smartphone connection, though it&#8217;s unclear how BMW is implementing Dragon Drive in its current models. All of its newer cars come with EDGE radios to perform basic Internet tasks, but at some point BMW plans to amp up its in-vehicle connectivity. It has joined <a href="http://gigaom.com/mobile/is-detroit-buying-verizons-lte-connected-car-vision/">Verizon’s 4G Venture Forum for Connected Cars</a> so BMWs equipped with LTE radios on U.S. 4G bands will likely emerge soon.</p>
<p><a href="http://gigaom.com/mobile/move-over-knight-rider-nuance-debuts-a-siri-for-cars/">In a recent interview</a>, Nuance Mobile GM Mike Thompson said that Nuance plans to take Dragon Drive far beyond messaging, turning it into a full virtual assistant for drivers &#8212; akin to a Siri for automobiles. Nuance faces plenty of competition, <a href="http://gigaom.com/apple/ford-versus-apple-siri-versus-sync-over-connected-car/">most notably from Siri itself</a>. The next version of Apple’s iPhone OS will support direct integration of Siri into the car dashboard. Apple licenses natural language understanding technology from Nuance, so even if Apple proves to be as dominant in the car as it is in the smartphone, Nuance stands to gain.</p>
<p>Research in Motion’s QNX, which already powers many vehicle infotainment systems, is evolving its operating system into a voice-powered personal assistant as well. While QNX <a href="http://www.qnx.com/news/pr_3973_1.html">licenses Nuance technology today</a> for its basic voice command features, it’s begun experimenting with AT&amp;T’s Watson natural language technology for its future connected car platform.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=540657&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=569242"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=569242" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=540657+bmw-taps-nuance-for-in-car-speech-recognition&utm_content=kfitchard">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/02/ces-2012-a-recap-and-analysis/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=540657+bmw-taps-nuance-for-in-car-speech-recognition&utm_content=kfitchard">CES 2012: a recap and analysis</a></li><li><a href="http://pro.gigaom.com/2011/11/connected-world-the-consumer-technology-revolution/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=540657+bmw-taps-nuance-for-in-car-speech-recognition&utm_content=kfitchard">Connected world: the consumer technology revolution</a></li><li><a href="http://pro.gigaom.com/2011/09/the-future-of-mobile-a-segment-analysis-by-gigaom-pro/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=540657+bmw-taps-nuance-for-in-car-speech-recognition&utm_content=kfitchard">The future of mobile: a segment analysis by GigaOM Pro</a></li></ul>]]></content:encoded>
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			<media:title type="html">kfitchard</media:title>
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		<title>Is Ford facing off against Apple over the connected car?</title>
		<link>http://gigaom.com/2012/06/11/ford-versus-apple-siri-versus-sync-over-connected-car/</link>
		<comments>http://gigaom.com/2012/06/11/ford-versus-apple-siri-versus-sync-over-connected-car/#comments</comments>
		<pubDate>Tue, 12 Jun 2012 02:01:54 +0000</pubDate>
		<dc:creator>Kevin Fitchard</dc:creator>
				<category><![CDATA[automakers]]></category>
		<category><![CDATA[car]]></category>
		<category><![CDATA[connected car]]></category>
		<category><![CDATA[dashboard]]></category>
		<category><![CDATA[infotainment]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[siri]]></category>
		<category><![CDATA[speech recognition]]></category>
		<category><![CDATA[voice command]]></category>
		<category><![CDATA[Voice Control]]></category>
		<category><![CDATA[voice recognition]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=531352</guid>
		<description><![CDATA[A lot of automakers are lining up to support Apple's new Siri Eyes Free technology, but Ford, the most aggressive company in the connected-car space, isn't joining the queue. A platform war over the connected-car interface might be in the making.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=531352&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom2.files.wordpress.com/2012/06/eyesfree-e1339462273749.jpeg"><img  title="eyes free Siri connected car" src="http://gigaom2.files.wordpress.com/2012/06/eyesfree-e1339462273749.jpeg?w=300&#038;h=200" alt="" width="300" height="200" class="size-medium wp-image-531354 alignleft" /></a>In the next 12 months, Apple’s popular virtual assistant Siri will start conversing with us through our car speakers. Among the <a href="http://gigaom.com/apple/live-coverage-of-wwdc-2012-starts-10-a-m-pt/">many new iOS 6 features</a> Apple announced at WWDC was <a href="http://gigaom.com/apple/what-you-need-to-know-about-ios-6/">Siri’s new Eyes Free feature</a>, which will essentially replicate the iPhone’s Siri button on the car steering wheel.</p>
<p>Automakers are lining up to support Eyes Free. <a href="http://www.wired.com/autopia/2012/06/siri-in-cars/">Apple showed a slide</a> at WWDC highlighting nine car companies that would be integrating the feature: Audi, BMW, Chrysler, Honda, General Motors, Jaguar, Land Rover, Mercedes and Toyota. Not on that slide was Ford, which just happens to be the most aggressive automaker when it comes to integrating connected-car technologies such as voice command and control.</p>
<p>It’s not that Ford doesn’t love Apple. In fact, the iPhone is a core device in its Microsoft-powered connected-car platform, Sync, which <a href="http://gigaom.com/2010/12/22/ford-sync-applink-pandora-voice-command/">requires a smartphone to connect to the Internet</a>, and hosts the infotainment apps Sync ultimately runs. In that sense Ford wants to integrate with the world’s most popular smartphone as closely as possible.</p>
<p>The problem is Apple may have just laid claim to a huge chunk of turf that some automakers view as rightfully theirs. And since Ford has been among the most aggressive in pushing the boundaries of connected-car services, it may very well feel Apple is asking it to give up too much territory</p>
<h2>She who controls the interface controls the apps</h2>
<p>Here’s Apple’s rather <a href="http://www.apple.com/ios/ios6/siri/">sparse description of Siri’s Eyes Free capabilities</a>:</p>
<blockquote><p>You’ll be able to ask Siri questions without taking your eyes off the road. To minimize distractions even more, your iOS device’s screen won’t light up. With the Eyes Free feature, ask Siri to call people, select and play music, hear and compose text messages, use Maps and get directions, read your notifications, find calendar information, add reminders, and more. It’s just another way Siri helps you get things done, even when you’re behind the wheel.</p></blockquote>
<p><a href="http://gigaom2.files.wordpress.com/2012/06/mog5.jpg"><img  title="MOG Ford dashboard" src="http://gigaom2.files.wordpress.com/2012/06/mog5.jpg?w=300&#038;h=199" alt="" width="300" height="199" class="alignright size-medium wp-image-529306" /></a>The big red flag is navigation. When you ask Siri for directions, it isn’t accessing Ford’s own vehicle nav system and services; rather it’s tapping into <a href="http://gigaom.com/apple/apple-charting-new-future-for-ios-maps-without-google/">Apple’s new Maps</a> service (<a href="http://www.apple.com/ios/ios6/maps/">also unveiled at WWDC</a>). The other features, such as dictating text messages, playing stored music, and reading back notifications seem innocuous enough, since they tap into the iPhone’s core functions, not competing services&#8217;. But Sync replicates all of these features through its own voice commands, and Ford has every interest in keeping those features in its dashboard rather than ceding them to the iPhone.</p>
<p>Ford won’t make revenue off a dictated email, but it will off its own core in-vehicle navigation, information and entertainment services. Ford is also <a href="http://gigaom.com/2010/04/20/ford-sync-applink-to-accelerate-smartphone-developer-revenues/">turning Sync into a platform</a>, inviting third-party developers like Pandora, Stitcher and <a href="http://gigaom.com/mobile/mog-just-landed-on-a-new-device-platform-fords/?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed%3A+OmMalik+(GigaOM%3A+Tech)">most recently MOG</a> to develop apps that take advantage not only of Sync’s voice-command capabilities but the console display and dashboard controls.</p>
<p>If Ford, however, gives up even basic functions like message notifications to Siri, it basically starts ceding its platform, becoming a peripheral set of speakers and display to the iPhone. Voice is going to be the key user interface in the car, and it’s highly unlikely a driver is going to switch back and forth between two interfaces. So whichever company establishes itself as the de facto in-car voice assistant will have a huge advantage.</p>
<h2>A walled garden moving at 60 mph</h2>
<p><a href="http://gigaom2.files.wordpress.com/2012/04/walledgarden.jpg"><img  title="walledgarden" src="http://gigaom2.files.wordpress.com/2012/04/walledgarden.jpg?w=300&#038;h=200" alt="" width="300" height="200" class="alignleft size-medium wp-image-509400" /></a>No matter how revolutionary and useful Siri is, it’s important to note that Apple’s virtual assistant is a gatekeeper to a walled garden. Integration with Siri isn’t an option for developers except those Apple chooses to work with, and so far it really isn&#8217;t working with any. Instead of working with developers to Siri-enable their apps, it is sourcing content from partners like Rotten Tomatoes and Yelp.</p>
<p>You can make the same walled garden claims against Ford as well. It’s actually allowing developers to build on the Sync AppLink platform, but today its dev program is invite-only. Ford, however, has said it may open the platform up in the future.</p>
<p>The vehicle represents a huge opportunity to become the new connected device every American family owns, and both Apple and the automakers realize that potential. Today we could be witnessing the beginning of a new platform war, fought not only over the car but over the voice interface that controls it.</p>
<p><em>Walled Garden image <a href="http://creativecommons.org/licenses/by/2.0/">courtesy</a> of <a href="http://www.flickr.com/photos/43557956@N00/3051990300/sizes/z/in/photostream/">Flickr user sportsilliterate</a></em></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=531352&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=456925"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=456925" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=531352+ford-versus-apple-siri-versus-sync-over-connected-car&utm_content=kfitchard">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/02/ces-2012-a-recap-and-analysis/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=531352+ford-versus-apple-siri-versus-sync-over-connected-car&utm_content=kfitchard">CES 2012: a recap and analysis</a></li><li><a href="http://pro.gigaom.com/2011/11/connected-world-the-consumer-technology-revolution/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=531352+ford-versus-apple-siri-versus-sync-over-connected-car&utm_content=kfitchard">Connected world: the consumer technology revolution</a></li><li><a href="http://pro.gigaom.com/2011/06/from-car-to-cloud-the-future-of-the-in-vehicle-app-landscape/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=531352+ford-versus-apple-siri-versus-sync-over-connected-car&utm_content=kfitchard">From car to cloud: the future of the in-vehicle app landscape</a></li></ul>]]></content:encoded>
			<wfw:commentRss>http://gigaom.com/2012/06/11/ford-versus-apple-siri-versus-sync-over-connected-car/feed/</wfw:commentRss>
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		<title>How Siri could revolutionize the 911 system</title>
		<link>http://gigaom.com/2011/10/30/wilson-siri-call-911/</link>
		<comments>http://gigaom.com/2011/10/30/wilson-siri-call-911/#comments</comments>
		<pubDate>Sun, 30 Oct 2011 16:00:15 +0000</pubDate>
		<dc:creator>John S. Wilson, Policy Diary</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[emergency health care]]></category>
		<category><![CDATA[Enhanced 911]]></category>
		<category><![CDATA[health care]]></category>
		<category><![CDATA[personal assistant]]></category>
		<category><![CDATA[PolicyDiary]]></category>
		<category><![CDATA[siri]]></category>
		<category><![CDATA[voice command]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=425437</guid>
		<description><![CDATA[Health care policy analyst John S. Wilson believes that Apple’s recently released voice technology can revolutionize the 911 system. With its natural language processing, contextual search and ability to carry out tasks, Siri has the potential to better equip first responders to save lives.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=425437&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom2.files.wordpress.com/2011/10/5089632263_e6c3d429c4_z.jpeg"><img  title="Emergency Call" src="http://gigaom2.files.wordpress.com/2011/10/5089632263_e6c3d429c4_z-e1319234736663.jpeg?w=300&#038;h=200" alt="Emergency Call" width="300" height="200" class="alignleft size-medium wp-image-425515" /></a></p>
<p>In health care we face numerous challenges. One that is being tackled by the FCC, Department of Justice and the Department of Transportation is the limited nature of our emergency 911 system. Currently, if one is dialing from a cellphone, chances are that 911 cannot automatically find their location. And the only way to contact 911 is the traditional way — by telephone.</p>
<p>All of that is about to change. <a href="http://www.its.dot.gov/ng911/index.htm">Next Generation 911 will allow for communications to be made by voice, video or text.</a> Location will automatically be appended to voice calls, saving time and confusion when the caller doesn’t know where they’re location is &#8212; or isn’t able to verbally communicate it.</p>
<p>As someone who analyzes health policy (with a focus on long-term services and supports), I believe that Siri, Apple’s recently introduced natural language voice technology, has the potential to change not just our 911 system, but also to be one of the biggest consumer-facing technologies in health care that we’ve seen in decades.</p>
<h2>Emergency health care today</h2>
<p>Imagine this scenario: an elderly person is having a cardiac event. She is having trouble breathing and is unable to complete a sentence. Dialing 911 is possible, but if the caller is unable to narrate the condition, first responders would still be in the dark until they arrive.</p>
<p>Even after they do arrive, information still eludes them: some critical — including prior medical history, current medications and allergic reactions to medicines — and some logistical, such as health insurance and next of kin.</p>
<h2>The future: A Siri-enabled 911</h2>
<p>Siri’s main features – its ability to understand natural language and its quick and contextual deep search, information retrieval and task completion – could drastically change all this.</p>
<p>Once the word “emergency” is spoken to Siri, a range of beneficial activity could commence. First, the phone could video call 911 utilizing Skype or a similar VoIP video service. This would allow first responders to have a much better context of the emergency at hand. Armed with a live video and audio feed of the event, visual cues could assist the first responders as they  deconstruct the problem. Second, Siri could send the GPS location of the caller.</p>
<p>Third, an app could automatically transmit critical information to the nearest hospital. <a href="http://www.tmcnet.com/channels/e911/articles/80444-first-choice-er-unveils-lbs-based-emergency-medical.htm">First Choice Healthcare already has an app that gathers this information</a> – primary care physician, current medications and any drug allergies – for a patient heading to the ER. Depending on the patient’s physician, it’s possible that the patient&#8217;s <a href="http://mobihealthnews.com/6030/epic-systems-launches-iphone-ehr-app-haiku/">entire electronic health record (EHR) loaded into the app</a> (or otherwise shared with authorized medical personnel) as well.</p>
<p>Lastly, Siri could send a text or email to the chosen next of kin, letting them know that an emergency has transpired and their family member is being transported to the closest hospital (with the address included).</p>
<p>That may sound a bit out of place considering Siri can&#8217;t even dial 911 right now. But the reason for that is simple: Apple hasn&#8217;t instituted a way of authenticating that a call is real and not a prank. However with video and the additional information appended to the call (again, including location), the chances of a prank dial are miniscule.</p>
<p>Now compare the two pictures. Which patient has a better chance of surviving the cardiac event? <a href="http://my.clevelandclinic.org/heart/disorders/electric/scd.aspx">More than 300,000 people die from sudden cardiac events each year</a> in the U.S. A large portion of these are preventable, not only due to lifestyle changes but also, in part, because of the nature of the emergency response and the preparation on the part of the individual. These are both areas where Siri, along with Next Generation 911, could play a fascinating role.</p>
<h2>Siri beyond 911</h2>
<p>But it’s not just emergency care that could be transformed with Siri. a few other uses also come to mind. Such challenges include home health monitoring and assistance.</p>
<p>Millions of elderly adults are living at home and are unable to fully complete needed daily tasks. They may receive some assistance for a portion of the day from a licensed health care professional, but many still only have a family member or friend stop by and assist. Regardless of what kind of help they get, after the help leaves, they may struggle to remember when to take prescribed medication and treatments, they could forget doctors’ appointments, and they may not be able to keep their family fully in the loop (until the next visit or major event happens). Worst of all, they are more susceptible to injury or worse when a medical emergency transpires.</p>
<h2>Siri and the convergence of disparate tools</h2>
<p>There are <a href="http://www.nytimes.com/2010/07/29/garden/29hometech.html?pagewanted=all">numerous gadgets geared toward this population</a>. But not only are they pricey, they are also far less personal and much harder to use than Siri. Siri requires holding down the home button (the only button available on the face of an iPhone) and speaking. Who couldn’t remember to do that?</p>
<p>At the tap of a button, Siri will be able to set and vocalize reminders for when to take pills, can initiate video check-ups with family and care providers, and can begin a smooth chain reaction of events that would otherwise require far more time and energy to do — two things our elderly, chronically ill population have the least of.</p>
<p>This transition to home health care will only become more common as states look to pivot from providing the bulk of the care in institutions to care being provided in homes and communities. People not only are happier when they live at home but they also <a href="http://www.caregiver.org/caregiver/jsp/content_node.jsp?nodeid=440">live longer, feel better, and react better to treatments</a>. If that were not enough, institutional care is far too costly. Long-term services currently account for, on average, “one-third of state Medicaid budgets,” and 58 percent of it is spent on institutional care, according to Lewin Consulting, a preeminent health consulting firm (<a href="http://www.nasuad.org/documentation/newsroom/friday_updates/Balancing_Incentive_Program_Manual_FINAL_Draft.pdf">PDF download</a>).</p>
<p>Clearly it won’t just be Siri alone in this revolution of health care. Many more services will be created, and many more similar innovations are on the horizon. But every revolution needs its leader, and Siri is undoubtedly it.</p>
<p><em>John S. Wilson is a health policy analyst and editor of </em><a href="http://www.policydiary.com/"><em>Policy</em></a><a href="http://www.policydiary.com/"><em>Diary</em></a><em>, a weekly health policy blog. He can be reached at </em><em><a href="mailto: john@policydiary.com ">john@policydiary.com</a></em><em> or on Twitter: <a href="http://twitter.com/@johnswilson1">@johnswilson1</a>. </em></p>
<div><em><a title="Attribution License" href="http://creativecommons.org/licenses/by/2.0/">Image courtesy of</a> Flickr user <a href="http://www.flickr.com/photos/f-oxymoron/">[F]oxymoron</a>. </em></div>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=425437&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=720817"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=720817" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=425437+wilson-siri-call-911&utm_content=gigaguest">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/10/siri-say-hello-to-the-coming-invisible-interface/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=425437+wilson-siri-call-911&utm_content=gigaguest">Siri: Say hello to the coming &#8220;invisible interface&#8221;</a></li><li><a href="http://pro.gigaom.com/2011/09/the-future-of-mobile-a-segment-analysis-by-gigaom-pro/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=425437+wilson-siri-call-911&utm_content=gigaguest">The future of mobile: a segment analysis by GigaOM Pro</a></li><li><a href="http://pro.gigaom.com/2011/01/bluetooth-to-feel-blue-as-personal-area-network-battles-loom/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=425437+wilson-siri-call-911&utm_content=gigaguest">Bluetooth to Feel Blue as Personal Area Network Battles Loom</a></li></ul>]]></content:encoded>
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			<media:title type="html">Emergency Call</media:title>
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			<media:title type="html">gigaguest</media:title>
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		<title>Speech smack-down: Siri vs. Android Voice Actions</title>
		<link>http://gigaom.com/2011/10/17/speech-smack-down-siri-vs-android-voice-actions/</link>
		<comments>http://gigaom.com/2011/10/17/speech-smack-down-siri-vs-android-voice-actions/#comments</comments>
		<pubDate>Mon, 17 Oct 2011 20:53:29 +0000</pubDate>
		<dc:creator>Kevin C. Tofel</dc:creator>
				<category><![CDATA[Android]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[artificial intelligence]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iOS 5]]></category>
		<category><![CDATA[siri]]></category>
		<category><![CDATA[speech recognition]]></category>
		<category><![CDATA[speech-to-text]]></category>
		<category><![CDATA[voice actions]]></category>
		<category><![CDATA[voice command]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=422077</guid>
		<description><![CDATA[New hardware helped Apple sell 4 million iPhone 4S handsets over the weekend, but Siri, the personal assistant software, may be the most groundbreaking aspect. Here's a closer look at the difference in voice command and intelligence between the two largest mobile platforms: iOS and Android.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=422077&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom2.files.wordpress.com/2011/10/siri-use.jpg"><img title="siri-use" src="http://gigaom2.files.wordpress.com/2011/10/siri-use.jpg?w=210&#038;h=140" alt="" width="210" height="140" class="alignleft size-thumbnail wp-image-422224"></a>Apple reported on Monday that it has <a href="http://gigaom.com/apple/apple-over-4m-iphone-4s-units-sold-in-opening-weekend/">sold 4 million iPhone 4S handsets in the debut weekend</a> of the new smartphone. Some may have purchased it for the dual-core processor, while others were sold on the updated 8 megapixel camera and intelligent imaging software. But as a long-time Android owner, one feature alone pushed me to add an iPhone 4S to my stable of smartphones: <a href="http://www.apple.com/iphone/features/#siri">Apple’s Siri service that turns the handset into a personal assistant</a>.</p>
<p><strong>Google had voice commands a year ago</strong></p>
<p>“But wait,” the Android users are crying out. “Google has voice services too!” Indeed, Android devices do have similar voice services. Voice search is native to the platform and blew me away when I first used it on a Google Nexus One in Jan. 2010. Even in a crowded room, I could search the web with ease just by speaking to my phone. And in August of <a href="http://www.google.com/mobile/voice-actions/">last year, Google introduced Voice Actions</a>, a downloadable Android app that extended voice services to speech commands. Here’s a video demo to illustrate the functionality.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe class="youtube-player" type="text/html" width="604" height="370" src="http://www.youtube.com/embed/gGbYVvU0Z5s?version=3&amp;rel=1&amp;fs=1&amp;showsearch=0&amp;showinfo=1&amp;iv_load_policy=1&amp;wmode=transparent" frameborder="0"></iframe></span>
<p>At a quick glance, Apple’s Siri and Google’s Voice Actions appear similar. In many ways, they are. Here’s a quick breakdown of the similar functions that both services provide through speech:</p>
<ul><li>Creation of text messages and emails.</li>
<li>Get navigation directions.</li>
<li>Call a contact.</li>
<li>View a map of a particular area.</li>
<li>Write a note.</li>
<li>Play music.</li>
<li>Perform a web search.</li>
</ul><p>Google’s Voice Actions also includes the ability to search for and call a business in one step, plus it can be used to open a web page. Siri comes close to opening web pages; when I say “go to yahoo.com” Siri does a Google search for the site, making it one tap away.</p>
<p><strong>So what’s different about Siri?</strong></p>
<p><a href="http://gigaom2.files.wordpress.com/2011/10/siri-logo.jpg"><img title="siri-logo" src="http://gigaom2.files.wordpress.com/2011/10/siri-logo.jpg?w=708" alt=""   class="alignleft size-full wp-image-422225"></a>That’s pretty much the end for Google Voice Actions, which requires users to memorize the exact commands much like Microsoft’s Voice Command for Windows Mobile did back in its 2003 debut. It’s not difficult to do so, and the functionality is certainly useful. However, Siri can do even more and provides intelligence that Android doesn’t yet match. Compare the above video demo of Google’s solution with this introduction to Siri that Apple created; you’ll immediately notice that Siri isn’t simply a voice command system. Instead, it’s a semi-intelligent interactive assistant:</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe class="youtube-player" type="text/html" width="604" height="370" src="http://www.youtube.com/embed/L4D4kRbEdJw?version=3&amp;rel=1&amp;fs=1&amp;showsearch=0&amp;showinfo=1&amp;iv_load_policy=1&amp;wmode=transparent" frameborder="0"></iframe></span>
<p>The biggest difference is the one that will likely have the most impact going forward; Siri’s use of natural language. Instead of memorizing set commands, Siri can understand questions, even if they’re asked in different ways. The speech engine works with conversational language, much like when speaking to a person.</p>
<p><a href="http://gigaom2.files.wordpress.com/2011/10/siri-appointments.jpg"><img title="siri-appointments" src="http://gigaom2.files.wordpress.com/2011/10/siri-appointments.jpg?w=200&#038;h=300" alt="" width="200" height="300" class="alignright size-medium wp-image-422230"></a>For example, Siri will pull up my calendar items if I say, “What’s my schedule for today?” “Do I have any appointments?” or simply, “What’s next for me?” By allowing for this variance, I can get the specific information I want, though; the first case shows today’s calendar events, the second brings up a full week’s worth of calendar events, while the last phrase returned only my next appointment.</p>
<p>Note to pre-empt the inevitable comments the screen shot will generate: I use an Exchange setup for iOS Mail and have shared calendars; my wife and step-daughter have yoga and dance class, not me.</p>
<p><strong>Rise of the machines and artificial intelligence</strong></p>
<p>Siri’s real value is illustrated when scheduling a new event, although that’s just one example. Instead of blindly creating an appointment, Siri first checks the calendar for any conflicts and warns if it finds any. Plus, it will ask if you want to move the conflicting event. Because Siri uses high-level artificial intelligence (AI), it offers far more value, but does so in a way that’s natural, so even first-time smartphone owners can use it. Siri can also learn who’s important in your life. I can tell Siri to text my son and it will automatically create the message with his phone number; no need to speak his name.</p>
<p>Just like Google has done with Voice Actions for Android, Apple has integrated Siri with several native apps such as the phone, email, messaging, notes and web searches. Siri can search Google, but it also adds support for <a href="http://www.wolframalpha.com/">Wolfram Alpha</a>, which provides answers to very specific questions. Asking Siri about the square root of a number, for example, will quickly return the answer from Wolfram Alpha.</p>
<p>Siri also works in iOS 5 with the Clock, Reminders and Apple’s new Find My Friends app. Instead of setting a recurring alarm, I’m now telling Siri when to wake me up in the morning, depending on how late I stay awake. You can ask for the local time or the time in a given location. Setting task reminders is simple but effective: You can tell Siri to remind you at a given time or simply say, “Remind me to take out the trash in 17 minutes.” And if your family members or friends are sharing their location, you can ask Siri where they are.</p>
<p><strong>Siri is quite the comedian</strong></p>
<p>On the less productive side — but no less entertaining — is Siri’s personality. By contrast, Google’s Voice Actions has none because there’s no AI involved. Here are some of the fun questions and answers I’ve had in conversations with Siri:</p>
<p style="text-align: left;"><strong><a href="http://gigaom2.files.wordpress.com/2011/10/siri-personality.jpg"><img title="siri-personality" src="http://gigaom2.files.wordpress.com/2011/10/siri-personality.jpg?w=199&#038;h=300" alt="" width="199" height="300" class="alignleft size-medium wp-image-422236"></a>Me</strong>: What’s the best mobile phone?<br><strong>Siri</strong>: The one you’re holding.</p>
<p style="text-align: left;"><strong>Me</strong>: What’s your favorite color?<br><strong>Siri</strong>: My favorite color is… well, I don’t know how to say it in your language. It’s sort of greenish, but with more dimensions.</p>
<p style="text-align: left;"><strong>Me</strong>: What do you want to be when you grow up?<br><strong>Siri</strong>:  I try to be satisfied with what I have, Kevin.</p>
<p style="text-align: left;"><strong>Me</strong>: What do you look like?<br><strong>Siri</strong>: Does my appearance matter to you, Kevin?</p>
<p>OK, so these little chats don’t help my productivity levels, but it’s fun to see how Siri will respond in conversation. And it illustrates the level of contextual understanding and AI that’s built in to the product. The product reminds me of the vision I had last year when writing <a href="http://pro.gigaom.com/2010/08/todays-smartphones-give-rise-to-tomorrows-robots/?utm_source=mobile&amp;utm_medium=editorial&amp;utm_campaign=intext&amp;utm_term=422077+speech-smack-down-siri-vs-android-voice-actions&amp;utm_content=kevintofel">a GigaOM Pro article about smartphones powering robots</a> (subscription required): With sensors and connectivity, our smartphones have “senses” plus access to near limitless information. Thanks to Siri, they now have intelligence to understand our questions in everyday language and are even fun to interact with.</p>
<p><strong>Google: It’s your move</strong></p>
<p>Remember that Siri is only a beta product. Apple is sure to improve and expand Siri’s capabilities going forward. Google can rely on third-party apps to do the same — think <a href="http://gigaom.com/2011/10/17/vlingo-enjoys-a-siri-boost-voice-actions-up-50-percent/">Vlingo, which is experiencing a sudden surge is use thanks to Siri</a> — but a better approach would be for Google to mature Android’s native voice functionality. Yes, third-party software may help sell phones to a degree, but native functionality, especially when it looks magical to the mass market, will have a greater impact.</p>
<p>As a side note, I had decided before the iPhone 4S launch that I might pass on it if <a href="http://gigaom.com/apple/will-the-next-iphone-have-a-4-inch-screen/">Apple didn’t boost the screen size as I had hoped</a> it would. My tired old eyes prefer a larger display and I can also type faster on a bigger software keyboard. Siri, however, mitigates this to a point. The more I use Siri, the less I look at the iPhone’s screen, because Siri provides spoken feedback. Additionally, iOS 5 adds a voice input button on the keyboard, similar to Android. Using the speech-to-text engine has me typing less than ever, because it’s extremely accurate and appears faster than Google’s own speech recognition engine.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=422077&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=354784"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=354784" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=422077+speech-smack-down-siri-vs-android-voice-actions&utm_content=kevintofel">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2010/08/todays-smartphones-give-rise-to-tomorrows-robots/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=422077+speech-smack-down-siri-vs-android-voice-actions&utm_content=kevintofel">Today&#8217;s Smartphones Give Rise to Tomorrow&#8217;s Robots</a></li><li><a href="http://pro.gigaom.com/2011/10/siri-say-hello-to-the-coming-invisible-interface/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=422077+speech-smack-down-siri-vs-android-voice-actions&utm_content=kevintofel">Siri: Say hello to the coming &#8220;invisible interface&#8221;</a></li><li><a href="http://pro.gigaom.com/2011/09/the-future-of-mobile-a-segment-analysis-by-gigaom-pro/?utm_source=mobile&utm_medium=editorial&utm_campaign=auto3&utm_term=422077+speech-smack-down-siri-vs-android-voice-actions&utm_content=kevintofel">The future of mobile: a segment analysis by GigaOM Pro</a></li></ul>]]></content:encoded>
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