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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more at GigaOM Pro »

Weekend Plans

A 101-year-old marathoner, who U.S. gets weather forecasts wrong, what does 212 have to do with rotary dial, India’s rice revolution, Armed Forces and their treatment of women, rise and fall of Alex Rodriguez and amazing chef Curtis Duffy. Read on … Read more »

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