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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »

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Expense management is crucial for companies who wish to install successful, safe BYOD programs. Here’s a look at the ways in which enterprises can monitor costs when it comes to their employees’ personal mobile devices. Read more »

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Worldwide IT spending finished out 2012 with a growth rate of 3.8 percent over 2011, the lowest growth rate since 2009. Fourth-quarter 2012 earnings reports and guidance were notable in their lack of any decisively positive news to raise 2013 spending expectations much. Those optimistic about […] Read more »

Weekend Plans

A 101-year-old marathoner, who U.S. gets weather forecasts wrong, what does 212 have to do with rotary dial, India’s rice revolution, Armed Forces and their treatment of women, rise and fall of Alex Rodriguez and amazing chef Curtis Duffy. Read on … Read more »

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