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Demand for cloud computing continues to increase exponentially as consumers, businesses and government agencies seek to defer the expense of acquiring, operating and maintaining infrastructure and applications to third-party service providers. Likewise, software publishers are finding the cloud computing model an efficient and effective mechanism for delivering their products as a service and as an operational expense to their customers. For independent software vendors, cloud computing is opening up new markets and making their applications more accessible and affordable to scores of new customers. For a multitude of reasons, many ISVs are choosing to forego data center development and are partnering with hosting providers that have the infrastructure, resources and expertise in managing and delivering cloud services. This report provides ISVs with guidance on partnering with hosting companies, establishing criteria for selecting a hosting service, metrics for measuring hosting performance as it relates to cloud services delivered and an understanding of the responsibilities they retain even when outsourcing a large part of their services functions to a third party. Companies mentioned in this report include Microsoft, Google and Salesforce.com. For a full list of companies, and to read the full report, sign up for a free trial. Read more at GigaOM Pro »

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When you’re getting ready for a major OS upgrade — say, from Snow Leopard to Lion — it helps to know the exact specs of the Mac that you have. Here’s a simple way to figure it out, plus a list of resources to get additional help. Read more »

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Every IT department will joke about the support they have to provide to the rest of the organization: “Is it plugged in?” Every organization of a certain size has to provide internal support, but it’s a tough prospect in even the most tech-savvy of companies. Read more »

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TeamSupport May 2011

Support’s a crucial function, whether you’re supporting customers who buy from your company or you need to provide internal support within your organization. TeamSupport is a web app that aims to improve internal and external support processes by serving as a centralized help desk. Read more »

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Apple launched a brand new site offering tech support for its products on Saturday, called Apple Support Communities. The new site represents an evolution of its support discussion forums, where users offer advice to one another regarding technical issues or other problems with Mac products. Read more »

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It’s looking like Firefox version 3.6 may well be the end of the road for Power PC holdout fans of Mozilla.org’s flagship web browser. In a posting on Tuesday, Mozilla affirmed: “the likely outcome is that we will not be supporting PPC [PowerPC] for Firefox 4.” Read more »

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It appears that we have a new “Fake Steve Jobs” in our midst. This time ‘Steve’ is claiming via email that the apparent performance issues witnessed on iPhone 3G devices running the latest iOS 4.0 software will be addressed in an upcoming update to iOS 4. Read more »

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If you manage a small to medium sized non-profit, chances are that you’ve never considered Macs for your organization, or that if you have, you’ve been turned off when you see that the cost starts at around $1000 per machine. Let’s face it, operations budgets at non-profits are usually the tightest. Read more »

A new year often starts with reflection and resolutions, looking back on where you’ve been and making wishes for where you hope to go. Just as important to your success, though, is what’s happening in each given moment. Here are a few things you’ll need with […] Read more »

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In my day job, helping people with computers, I see many failed hard drives. If the computer is under warranty, I’ll always try to get the system manufacturer to replace the drive rather than order a new one for the customer. Recently, two clients came in, […] Read more »

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I’m not suggesting you crack open your computer to fix it, but with a few of the tactics outlined in this post you can solve many of your computer problems on your own. Besides, wouldn’t you rather solve your problems instead of waiting for a live […] Read more »

Small business owners have it hard, especially in the current world economic climate. They have lots to do, not enough resources, staff, and time to get it done. For many small business owners, computers are only one more thing to worry about. It doesn’t have to […] Read more »

It’s a great time to be a web worker. Almost every day, a new site, service or product comes on the scene that promises to make our work more efficient (or more fun). Some areas, like project management or image editing, are crowded with options. And […] Read more »

As web workers, we are at the end of a supply line that brings together Internet connections, software, services and operating systems produced by large multinational corporations. We’re the 21st-century equivalents of the general store proprietors of an earlier age: we choose from a vast array […] Read more »

In an article in USA Today, Ron Johnson, Apple’s senior vice president of retail, describes upcoming changes to the hugely popular One to One training and support program. Originally part of ProCare, One to One was launched in May 2007. $99 bought a 1-year membership, granting […] Read more »

In a recent post, 5 Free Online Answer Sites for Tech Questions, I discussed places you can go online for getting tech questions answered, and readers added some useful ones to my list, including the impressive Stack Overflow site. These kinds of sites can be very […] Read more »

In this installment of the App Store Roundtable, I talked to a few developers about issues with supporting their apps after a sale has been made. Many developers are concerned at the difficulty of providing any form of after sales support to customers. Minor problems with an […] Read more »

Apple has been a “recent” devotion for me. Within the last six years have I come to appreciate the quality and design that goes into the products I use daily. So why not better understand the culture and devotion behind the company? If you love your […] Read more »

When I first heard of GetSatisfaction, I started using it as a repository for my rants about bad customer service and software or Web apps issues for companies and their products. I liked the premise of GetSatisfaction – dialogue with other customers who may be experiencing […] Read more »

We’ve looked at a couple of options for outsourced tech support in the past. But now there’s a fresh player in this niche, targeting small businesses who can’t afford their own dedicated IT staff: AT&T Tech Support 360. The pitch here is basically the same as […] Read more »

I’ve been reading with great interest this past week as some of the leading web application companies discuss their philosophies regarding the providing of phone support for their services. 37signals started the debate, wondering Why would you want to call me? which, by describing a “typical” […] Read more »

MobileMe support is trying to push off support requests, hoping to buy enough time to get things under control. This past Wednesday I decided it was about time to change my new 3G iPhone to sync calendar, contacts and bookmarks with the “cloud” through MobileMe instead […] Read more »

I’ve had my iPhone for about 5 months now, and up until about 6 weeks ago it was pure bliss. Then suddenly my battery life started to go south, fast. When I first got the iPhone, I could easily go 2 to 3 days of moderate […] Read more »

CrossLoop‘s free secure screen sharing application has always been an extremely handy way to provide remote desktop support, and the opening of their new Help Marketplace adds a whole new layer to their service. By allowing you to build a profile of your skills to share […] Read more »

It was a year ago this week that a bottle-wielding toddler demanded rent money from Will Ferrell and kicked off a burgeoning comedy empire. Funny or Die celebrated its one-year anniversary with a celeb-studded tribute video and by sharing some plans for upcoming features. Funny or […] Read more »

Recession, recession, recession. As if founding isn’t hard enough! We’ve written recently about how you can prepare yourself for an especially difficult year in the marketplace, and even about how such challenges can be good for startups. Still, it’s going to be a tough slog. Looking […] Read more »

Though it feels like DEMO just had a conference, this week the high-powered launchpad is back, showcasing another 77 products. Can’t be there in person? Check out the live video stream of the event and read our roundup of online video news and launches from the […] Read more »

Paul Biba over at TeleRead offers up a great list of the devices he’s used as eBook readers over time. All of the devices (edit: aside from the Sony Reader) were capable of running MobiPocket, which looks to be Paul’s eBook software and store of choice. […] Read more »

FCC today announced that states cannot force phone operators to offer naked DSL service. Naked DSL, in case you did not know, is a phone line that is purely used for a DSL connection, and carriers no voice or no voice related charges. This ruling makes […] Read more »

Okay I have been obsessing about BitTorrent a bit too much these days, but I guess it is a technology which puts me in the media. It is also an area rife with innovation. Sajeet Cherian, emailed about his new software program, Videora. Videora is the […] Read more »