Viral growth for a web startup is great — as is getting to 15 million users in a year — but it is possible to grow a profitable business slowly and see it ramp up after a few years, as I learned from uShip’s founder. Read More »
strategy
Editor’s Note: Ben Yoskovitz is one of our favorite contributors. Today he offers a nice post at his Instigator Blog about vision, and how to keep “the big picture” in focus while struggling through the minutiae of “moving the ball forward” on a daily basis. Ben’s… Read More »
Update: for another lesson on the imperative of customer support, spend a few minutes studying Starbucks CEO Howard Schultz’s decision this week to close hundreds of stores nationwide for 3 hours in order to retrain Baristas in good customer service. The Wall Street Journal: Starbucks… Read More »
“This is the position you want to be in … you like being down 4 points at the end of the game and you gotta to score a touchdown to win. If your down 3 points you might settle for a field goal [so] you’re not… Read More »
Bobby Fischer, the child-prodigy chess master who, at 29, became world champion and a Cold War icon after he dethroned the Soviet Union’s grand master, Boris Spassky in 1972 — a feat never before, or since, achieved by an American player– has died. He was 64.… Read More »
McKinsey blasted us again yesterday, this time with its foreboding “Special Collection: Coping with a downturn.” Every day the signs of our coming recession grow clearer, so it’s time to start rationing and stockpiling — or diversifying, depending on your business type. Only you can make… Read More »
I read a nice story in Crain’s Small Business today about Scott and Mitch Silver, and their marketing firm Printable Promotions, in Chicago. The piece outlines why the Silver brothers abandoned managing “activities” through their org chart hierarchy, in favor of a flat, employee-empowered strategy that they’ve… Read More »
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