Contact centers that want to easily interoperate with other vendors, partners, and worksites must standardize with Session Initial Protocol (SIP) over their Voice-over-IP (VoIP) communications systems. Read More »
Tech
Contact centers that want to easily interoperate with other vendors, partners, and worksites must standardize with Session Initial Protocol (SIP) over their Voice-over-IP (VoIP) communications systems. Read More »
As people moving around society, we’ve learned how to self-organize. Most notably, when we’re driving. Read More »
Successful industrialization of your business services requires more than just technical requirements. Read More »
Network carriers are at an inflection point, and they all know it. Even though the cost per megabyte for storage and delivery is decreasing, skyrocketing bandwidth demands are increasing the carrier’s overall costs, causing the “only from connectivity” revenue model to simply no longer be sustainable. Read More »
The quality of an online video has three points where it can succeed or suffer: production, distribution, and reception. But carriers know that the blame for poor video often falls on their shoulders, at distribution. What are the issues, and the solutions for cost-efficiently managing video … Read More »
Long gone are the days when carriers could call the shots on pricing and services. Today, telecom networks face competition from anyone that carries bits. As demands for bandwidth and quality of service increase, carriers must deliver new services to retain customers. Having dealt with this carrier … Read More »
At a Diggnation party in San Francisco, Jim Louderback, CEO of Revision3, said that viewers simply want to watch videos on the best screen that’s available (watch video interview). If you have great content, just make it available on every screen: PC, TV, or mobile device. Read More »
Network providers have lots of data on their customers. Network providers thought they could sell that data to ad networks. But given mounting privacy concerns and a great desire not to upset or lose customers by selling their personal data, this revenue model is not acceptable. Read More »
Depending on how you view customer service, it’s either a cost center (aka, necessary evil), or it’s a fantastic tool for word-of-mouth marketing and upselling additional products and services. Customers want service immediately, not in 24 hours. Delivering real-time quality service requires improving efficiencies throughout your … Read More »
HP’s Lew Platt famously said, “If HP knew what HP already knows.” At the time, Platt was referring to his executives’ inability to effectively access employees’ knowledge and use it to make decisions. Maintaining ongoing communications and collaboration across staff is critical for growth and innovation. As … Read More »
Consumers have an insatiable demand for bandwidth-hungry applications, and there are a multitude of challenges in trying to appease them. Researching behaviors through its application enablement program, Alcatel-Lucent has developed a series of four recommendations for network providers on how best to meet consumer demands. Read More »
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