“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more at GigaOM Pro »
Facebook’s IPO flop has some startups worried about finding funding in an over-saturated market. But a group of investors speaking Tuesday cautioned entrepreneurs from reading too much into Facebook’s situation, saying there’s plenty of room for smart social apps to find success replacing existing human interactions. Read more »
Pundits have been praising enterprise social for a while, but previous research has shown that despite the hype these tools had a long way to go before businesses fully embraced them. Now a new report indicates that may be changing — in Europe at least. Read more »
