With investment souring on consumer-focused companies, 2013 will be more about the social enterprise, with a different set of companies driving innovation and perhaps a little disruption. Look for the likes of Salesforce.com, Jive Software, and other enterprise players to make headlines in the new year. Read more at GigaOM Pro »
Last quarter’s big headline in social media and real-time technologies came from Google, which launched Google+, its first social tech product that seems legit. In the third quarter, things were back to normal. Google+ is still growing, but Facebook’s platform update dominated the news. And as Google+ passed 25 million users and won some raves from the digerati, its competition with Facebook intensified. Additional companies mentioned in this report include Zynga, Salesforce, BranchOut and Foursquare. For a full list of companies, and to read the full report, sign up for a free trial. Read more at GigaOM Pro »
One of the things social media marketing will need if it’s going to live up to its aggressive $5 billion spending forecast is more differentiation between marketing and collaboration platforms. Companies like Jive Software, Lithium, Mzinga and Telligent offer social network platforms aimed at both employees ... Read more at GigaOM Pro »
Clearvale is a cloud-based, Software-as-a-Service, enterprise solution for Social Customer Relationship Management (Social CRM) that includes interconnected internal and external social networks, which allow customers and employees to collaborate and communicate directly, for customer support, idea management, and other customer engagement needs. Read more »
Finding it hard to keep up with contacts spread across email, Facebook, Twitter and LinkedIn? Connected is a new service that connects to your various online accounts and consolidates your contacts into into a constantly updated online address book, with a single, easy-to-navigate interface. Read more »
Yesterday, Om reported that Etacts is to be shut down. While that’s bad news for users of the social CRM service, fortunately there are plenty of alternatives available. Here is a selection of the more useful social CRM tools that have been reviewed on WWD: Read more »
As most of the world is aware, Facebook launched its Social Inbox feature last week. The unified messaging system pipes online and mobile communication functions people use — SMS, instant messaging, Facebook chat messages — into a single inbox. On the face of it, having just ... Read more at GigaOM Pro »
