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A recent survey found that 76 percent of respondents store their digital photos on multiple devices using multiple services.That means ample opportunity exists for companies offering solutions that tackle this “dispersed photo problem.” This report analyzes the aforementioned survey’s results, and also measures 18 different vendors against what respondents value most when it comes to photo-organizing solutions. Read more at GigaOM Pro »

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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more at GigaOM Pro »

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The mobile platform wars escalated once again in the first quarter of 2012 as BlackBerry finally took the wraps off its much-anticipated new operating system. Meanwhile Android continued to build on its dominance both worldwide and in the U.S., cementing a two-horse race with Apple. Read more at GigaOM Pro »

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With the continued miniaturization of technology, the rise of flexible software frameworks, and the growing interest in technologies such as biomonitoring and location-based services, the smart watch is fast becoming technology’s next big thing. We asked GigaOM readers to weigh in on the future of the device. Here are the results. Read more at GigaOM Pro »

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