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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »

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The mobile platform wars escalated once again in the first quarter of 2012 as BlackBerry finally took the wraps off its much-anticipated new operating system. Meanwhile Android continued to build on its dominance both worldwide and in the U.S., cementing a two-horse race with Apple. Read more »

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Expense management is crucial for companies who wish to install successful, safe BYOD programs. Here’s a look at the ways in which enterprises can monitor costs when it comes to their employees’ personal mobile devices. Read more »

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The console era is over — or so a growing number of game-industry executives would have us believe. While social and mobile gaming have taken a sizable share of the video games market, there is room for growth for hardware, particularly in streaming technology and the emergence of open-source platforms. Read more »

Apple Event 10/4 AT&T Wireless CEO Ralph de la Vega

AT&T Mobility CEO Ralph de la Vega predicts a record smartphone sales quarter over the holidays, beating even last year’s 9.4 million device sales. The conditions that made last year’s Q4 a success are in place, including the timely fall release of the iPhone. Read more »

Chrysler UConnect Connected Car
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Sprint’s approach to the connected car is certainly odd for a carrier. Instead of focusing on connectivity, Sprint wants to become an automotive infotainment and telematics systems integrator. To accomplish this it’s soliciting a lot of help, starting with Airbiquity, Aeris and WirelessCar. Read more »

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Amazon is in the business of selling stuff, traditionally online but more recently in the form of a tablet, the Kindle Fire. Now, it’s reportedly looking at expanding to smartphones. Here’s a look at why and how Amazon might be able to pull it off. Read more »

Buffet unlimited

Verizon Wireless apparently isn’t done talking about its controversial plan to phase out “grandfathered” unlimited data plans, issuing a statement Thursday explaining the new policy. What it boils down to is this: You can keep unlimited, but don’t expect Verizon to subsidize your device. Read more »

ATT Digital Life feature

AT&T’s Digital Life program may have started overseas, but this summer AT&T will offer its new connected home service in two U.S. trial markets, Atlanta and Dallas, where it will install home monitoring and automation devices that homeowners can access from a browser, smartphone or tablet. Read more »

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Smartphones and tablets are driving both in-store and online commerce, but their roles are distinct in many ways. Nielsen shed some light on how consumers are using both devices to aid their shopping. Overall, 79 percent of respondents have shopped using their smartphone or tablet. Read more »

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A Samsung Galaxy Note review unit arrived this weekend; here’s a brief look at the hardware. People are asking the wrong question about the Note, trying to classify it as a phone, a tablet or even a “phablet.” I’ll show you the right question to ask. Read more »

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The storage wars continue with Box calling in the cavalry. The business-oriented cloud storage vendor aggregated 30-plus applications to be accessed from mobile devices and used with Box’s flagship service. But Box is not alone — there are dozens of rivals in the fight. Read more »

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