“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more at GigaOM Pro »
Oracle is buying Taleo, a SaaS-based talent management company for $1.9 billion. Oracle said Taleo’s services will become part of the Oracle “public cloud.” Taleo could bring both more cloud credibility and more vertical expertise to Oracle’s broadening applications portfolio. Read more »
Oracle and HP used to coexist quite well — People forget that the first Oracle Exadata ran on HP hardware. Then Oracle bought Sun and things went downhill fast. Public spats played out in CEO letters to The New York Times, and now court documents. Read more »
To hear IBM and Microsoft tell it, their respective cloud strategies are coming along nicely, thank you very much. But given the hazy definitions of cloud computing and the lack of real numbers, it’s hard to tell if that really is the case. Read more »
When SAP pre-announced better-than-expected earnings, there was no mention of cloud computing. But, there is a feeling that the company, as it completes its buyout of SuccessFactors and closes more Business ByDesign deals, might be able to put its reputation of cloud cluelessness behind it. Read more »
A group of tech companies led by IBM and including CA, Cisco, Citrix, EMC, NetApp, Red Hat, SAP — is throwing its weight behind a proposed standard to assure that applications can move between clouds. Amazon, RackSpace, Microsoft? They’re not on board, at least not yet. Read more »
Traditionally, the Mac has made up an extremely small sliver of corporate PC purchases, but over the last few quarters, more and more of them have been incorporated into the workplace. And on the heels of this trend was an announcement from the analysts over at ... Read more at GigaOM Pro »
Salesforce.com’s plan to purchase Rypple shows the importance of human capital management to the new cloud-savvy enterprise. The game plan calls for a new Salesforce.com HCM business unit and the relabeling of Rypple’s offerings as “Successforce.” The effort will be directed by industry vet John Wookey. Read more »
