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	<title>GigaOM &#187; Robert Herskowitz</title>
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		<title>GigaOM &#187; Robert Herskowitz</title>
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		<title>Apple hit with class action over iTunes double-billing</title>
		<link>http://gigaom.com/2012/05/03/apple-hit-with-national-class-action-over-itunes-double-billing/</link>
		<comments>http://gigaom.com/2012/05/03/apple-hit-with-national-class-action-over-itunes-double-billing/#comments</comments>
		<pubDate>Thu, 03 May 2012 15:09:02 +0000</pubDate>
		<dc:creator>Jeff John Roberts</dc:creator>
				<category><![CDATA[class action]]></category>
		<category><![CDATA[itunes]]></category>
		<category><![CDATA[Robert Herskowitz]]></category>
		<category><![CDATA[Terms of Service]]></category>

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		<description><![CDATA[A New York man claims Apple  charged him twice for the same song on iTunes and then refused to give him his money back. But the iTunes Store terms of service requires all users to agree to its no refund policy.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=517340&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom.com/apple/itunes-song-previews-to-triple-in-length-to-90-seconds/itunes-logo-4/" rel="attachment wp-att-243681"><img  title="iTunes logo" src="http://gigaom2.files.wordpress.com/2010/11/itunes-logo.png?w=140&#038;h=140" alt="" width="140" height="140" class="alignleft size-thumbnail wp-image-243681" /></a>A New York man claims Apple charged him twice for the same song on iTunes and then refused to give him his money back.</p>
<p>Now New York resident Robert Herskowitz wants to represent everyone in the country in the same boat. In a complaint filed in San Francisco, Herskowitz wants Apple to pay back everyone who was allegedly charged for double downloads. He also wants special damages and for Apple to change its refund policy.</p>
<p>The case appears to hinge on the terms of service for the iTunes store which requires all users to agree to its no refund policy.</p>
<p>The iTunes rules provide for a refund only if an item doesn&#8217;t download or if there are technical problems.</p>
<p>Herskowitz&#8217;s complaint stems from December of 2010 when he downloaded 22 songs from iTunes. He claims that he was billed twice for one of them, paying $2.58 rather than $1.29 for &#8220;<a href="http://www.metrolyrics.com/whataya-want-from-me-lyrics-adam-lambert.html">Whataya Want from Me</a>.&#8221; The song is by an American Idol runner-up.</p>
<p>Herskowitz claims he wrote to Apple to recover the $1.29 but simply received an automated reply that described the no refund policy.</p>
<p>The lawsuit is based on breach of contract and on California consumer protection laws.</p>
<p>Apple is also facing a separate iTunes related class action brought by parents over so-called &#8220;<a href="http://paidcontent.org/2012/04/13/plot-thickens-in-apple-bait-apps-case/">bait apps</a>&#8221; &#8212; apps that are free but on which children can rack up bills through in-app purchases.</p>
<p>Apple did not immediately reply to an email request for comment.</p>
<p>You can view<a href="http://techlaw.justia.com/2012/05/02/lawsuit-apple-double-bills-customers-for-itunes-purchases-citing-tos-to-refuse-refunds/"> the complaint</a> at Justia which was first to report it.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=517340&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=985182"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=985182" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=517340+apple-hit-with-national-class-action-over-itunes-double-billing&utm_content=jeffjohnroberts">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/05/the-discovery-democracy-how-social-discovery-is-transforming-entertainment/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=517340+apple-hit-with-national-class-action-over-itunes-double-billing&utm_content=jeffjohnroberts">How social discovery is transforming entertainment</a></li><li><a href="http://pro.gigaom.com/2012/02/ces-2012-a-recap-and-analysis/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=517340+apple-hit-with-national-class-action-over-itunes-double-billing&utm_content=jeffjohnroberts">CES 2012: a recap and analysis</a></li><li><a href="http://pro.gigaom.com/2012/01/forecast-the-evolution-of-the-digital-music-industry/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=517340+apple-hit-with-national-class-action-over-itunes-double-billing&utm_content=jeffjohnroberts">Forecast: the future of the digital music industry</a></li></ul>]]></content:encoded>
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