“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »
Legacy IT vendors used to dealing with one or two ways of delivering their products and services to market, now must handle four, five, maybe more business models as cloud computing takes off. And many, according to Accenture, are not prepared for that complexity. Read more »
Cloud computing is at the top of virtually every CIO’s interest list and is expected to grow 126.5 percent over the next two years. A new report on GigaOM Pro details each sector of cloud computing and forecasts a shift toward hybrid models in the enterprise community. Read more at GigaOM Pro »
Oracle is buying Taleo, a SaaS-based talent management company for $1.9 billion. Oracle said Taleo’s services will become part of the Oracle “public cloud.” Taleo could bring both more cloud credibility and more vertical expertise to Oracle’s broadening applications portfolio. Read more »
Oracle’s planned acquisition of RightNow Technologies gives the enterprise apps giant a bigger presence in SMB accounts and helps populate its planned public cloud with applications more quickly. Oracle is paying $43 a share, or roughly $1.5 billion for the SaaS company. Read more »
