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Every major Apple product launch tends to follow a pattern that many of us have just accepted. Long lines, constrained supply and lack of accessories are all common for the launch day. But with the release of the iPad right around the corner, one company dared […] Read more »

When it comes to media, one important idea is starting to become clear: Content isn’t a product anymore, it’s a service. Because for consumers, content is less and less a thing they buy and more a thing they experience. Read more »

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Update: for another lesson on the imperative of customer support, spend a few minutes studying Starbucks CEO Howard Schultz’s decision this week to close hundreds of stores nationwide for 3 hours in order to retrain Baristas in good customer service. The Wall Street Journal: Starbucks Closes […] Read more »

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