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	<title>GigaOM &#187; payment processor</title>
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		<title>GigaOM &#187; payment processor</title>
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		<title>Swipely hits its stride combining payments, analytics and loyalty</title>
		<link>http://gigaom.com/2012/12/17/swipely-hits-its-stride-combining-payments-analytics-and-loyalty/</link>
		<comments>http://gigaom.com/2012/12/17/swipely-hits-its-stride-combining-payments-analytics-and-loyalty/#comments</comments>
		<pubDate>Tue, 18 Dec 2012 05:01:37 +0000</pubDate>
		<dc:creator>Ryan Kim</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[data-analytics]]></category>
		<category><![CDATA[payment processor]]></category>
		<category><![CDATA[Swipely]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=595385</guid>
		<description><![CDATA[Swipely, a startup launched by former Tellme co-founder Angus Davis, has been through a couple of business models but it is now finding a sweet spot with its combination of card processing, data analytics and marketing and loyalty. <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=595385&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://www.swipely.com">Swipely</a> began life as a way for <a href="http://gigaom.com/2010/05/10/swipely-aims-to-politely-turn-purchases-into-conversations/">consumers to share their credit card purchases</a>, similar to Blippy and Facebook&#8217;s controversial Beacon feature. Then, Swipely switched it up and worked to help <a href="http://mashable.com/2011/02/27/swipely-new-direction/">deliver deals and loyalty points to consumers.</a> Now, the Providence, RI company started by former TellMe founder Angus Davis is finding its groove as a merchant-facing service that processes card payments and delivers data analytics and marketing tools.</p>
<p>The company for the last six months has competed against big payment processors and merchants acquirers like Bank of America, First Data and Chase Paymentech. But instead of trying to compete on lower fees, it supplies data analytics, marketing and loyalty services that are built off credit card swipe transactions. This gives merchants valuable tools to break down sales trends, better identify their best customers and reach out to loyal or lapsed customers through email marketing and retention tools.</p>
<p>In the six months since Swipely moved to this model of combining payments, analytics and marketing, it has processed $250 million in payment volume. That&#8217;s a drop in the bucket compared to big competitors. But the solid growth shows that Swipely may be on to a business model that works. And now the company is expanding its offering for its merchants to help them get even more insights and forge a better relationship with their customers.</p>
<p><a href="http://gigaom2.files.wordpress.com/2012/12/swipelyby_id-1.jpeg"><img  alt="Swipely" src="http://gigaom2.files.wordpress.com/2012/12/swipelyby_id-1.jpeg?w=604&#038;h=453" width="604" height="453" class="aligncenter size-large wp-image-595395" /></a></p>
<p>With Swipely Winter &#8217;13 update, Swipely is now able to provide spending data on individual users, so a merchant can see what its top users are doing in real-time and cater to their needs. Previously, Swipely offered trend and aggregate spending data, but now it can provide a CRM tool complete with customer profiles for merchants.</p>
<p>Swipely is also offering next-day settlement through a partnership with American Express. Merchants can use Swipely&#8217;s newly tablet-optimized dashboard to receive more detailed sales data, such as hourly sales trends, multiple location information and daily sales reports that include social media interactions. And Swipely is opening up its service to 20 more point of sale systems.</p>
<p>Davis said Swipely is now where it needs to be, competing in the massive $70 billion payments market. He said the landscape for pure loyalty startups is bleak, something Google also seemed to acknowledge with the recent <a href="http://www.fiercemobilecontent.com/story/google-kills-punchd-mobile-loyalty-card-app/2012-12-17">closure of Punchd. </a>By bundling in payments, Swipely can displace an existing cost for merchants and replace it with free marketing and analytics tools for businesses. He said most businesses are not getting any real data insights from their payment processor.</p>
<p>&#8220;We give merchants the ability to understand their sales data. You can now understand your customers in ways you couldn&#8217;t before,&#8221; said Swipely. &#8220;We&#8217;re bringing analytics to Main Street.&#8221;</p>
<p><a href="http://gigaom2.files.wordpress.com/2012/12/swipely.jpg"><img  alt="Swipely" src="http://gigaom2.files.wordpress.com/2012/12/swipely.jpg?w=708"   class="alignleft size-full wp-image-595396" /></a>What makes Swipely attractive is that the company matches whatever fees that a previous payment processor offered so there&#8217;s no added cost to try it out. And it works with most existing hardware so it doesn&#8217;t require any new point of sale upgrades.</p>
<p>Davis said the company only has a few hundred customers, who are doing an average of $1 million in annual card transactions. But he expects his customer base to skyrocket in 2013 as merchants learn about the service and he&#8217;s quadrupling his sales team to handle the demand.</p>
<p>I think Swipely made a smart move in finding the right fit for its card swiping technology. Many merchants are still struggling to better understand their customers and could use the tools Swipely offers. Some mobile payment services like Square offer simple analytics, but they don&#8217;t always appeal to bigger merchants who have sunk a lot of money into existing hardware.</p>
<p>Swipely, which has raised $8.5 million to date, also works with some mobile point-of-sale applications like Lavu POS. The product shows that the credit card is still valuable to merchants and consumers even with the rise of mobile payments. Despite a bunch of iterations, Swipely may have finally found an approach that sticks.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=595385&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=986220"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=986220" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=595385+swipely-hits-its-stride-combining-payments-analytics-and-loyalty&utm_content=oryankim">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/04/finding-the-value-in-social-media-data/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=595385+swipely-hits-its-stride-combining-payments-analytics-and-loyalty&utm_content=oryankim">Finding the Value in Social Media Data</a></li><li><a href="http://pro.gigaom.com/report/sector-roadmap-social-customer-service-in-2013/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=595385+swipely-hits-its-stride-combining-payments-analytics-and-loyalty&utm_content=oryankim">Sector RoadMap: Social customer service in 2013</a></li><li><a href="http://pro.gigaom.com/2013/01/how-hr-can-make-the-case-for-workforce-analytics/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=595385+swipely-hits-its-stride-combining-payments-analytics-and-loyalty&utm_content=oryankim">How HR can make the case for workforce analytics</a></li></ul>]]></content:encoded>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">Credit Cards</media:title>
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			<media:title type="html">oryankim</media:title>
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			<media:title type="html">Swipely</media:title>
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		<title>Credit cards get connected to offer coupons, loyalty</title>
		<link>http://gigaom.com/2012/02/27/credit-cards-get-connected-to-offer-coupons-loyalty/</link>
		<comments>http://gigaom.com/2012/02/27/credit-cards-get-connected-to-offer-coupons-loyalty/#comments</comments>
		<pubDate>Tue, 28 Feb 2012 05:01:22 +0000</pubDate>
		<dc:creator>Ryan Kim</dc:creator>
				<category><![CDATA[CardSpring]]></category>
		<category><![CDATA[credit-cards]]></category>
		<category><![CDATA[digital wallet]]></category>
		<category><![CDATA[First Data Corporation]]></category>
		<category><![CDATA[Loyalty program]]></category>
		<category><![CDATA[payment processor]]></category>
		<category><![CDATA[payments]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=490699</guid>
		<description><![CDATA[CardSpring last month launches an application platform that allows developers to create applications that can work with credit cards. Now, it's getting a boost with the help of payment processor First Data, which is using CardSpring's API as the basis for an offer platform for retailers. <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=490699&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom2.files.wordpress.com/2012/02/cardspring.jpg"><img  title="cardspring" src="http://gigaom2.files.wordpress.com/2012/02/cardspring.jpg?w=300&#038;h=202" alt="" width="300" height="202" class="size-medium wp-image-490730 alignleft" /></a>For all the efforts made to retire the ubiquitous payment card, it&#8217;s not going anywhere anytime soon. But in a world that&#8217;s increasingly going online, the credit card is still largely a tool unconnected to the web. Now, we&#8217;re increasingly seeing efforts to tie the cards to online actions, making these cards intelligent instruments for not just payments but offers, loyalty programs and other services.</p>
<p>CardSpring, an Accel Partners and Greylock Partners-backed start-up, <a href="http://greylockvc.com/2012/01/31/cardspring-launches-payment-network-platform/">went live last month with its application platform</a>, which allows developers to create applications that can work with credit cards. Now, the nascent system is getting a huge boost with the help of payment processor First Data. First Data is using CardSpring&#8217;s API as the basis for its OfferWise solution, a program that allows publishers to attach offers, coupons and loyalty accounts to a consumers payment cards or mobile wallet. First Data, which serves more than 6 million merchant locations including 4 million in the U.S., is piloting OfferWise with dozens of merchants and will roll out the service to its retail customers starting in May.</p>
<p>The partnership addresses the growing shift toward what<a href="http://www.firstdata.com/en_us/insights/perspectives-herrington-ucommerce.html"> First Data calls &#8220;universal commerce&#8221;</a> as consumers look for a shopping experience that bridges online and offline channels and incorporates personalized deals and product information at all times. Increasingly, consumers are looking for deals online and through mobile channels as they look to save money. But many retailers who conduct outreach and marketing online often run into problems trying to close the redemption loop on offers. With OfferWise, retailers will be to send out a deal through an an offer provider and they can now see which deals are actually redeemed at the store through a debit, credit or pre-paid card. It doesn&#8217;t have to be a card transaction either. OfferWise can also connect to NFC-contactless payments and digital wallets like PayPal.</p>
<p>American Express and Visa have also tried similar efforts to connect offers and actions to their cards. <a href="http://gigaom.com/2011/07/19/american-express-delivers-deals-via-facebooks-social-graph/">AmericanExpress allows deals offered through Facebook, Foursquare and LevelUp</a> to be connected to a card transaction, so a coupon can be processed at check-out. Visa <a href="http://gigaom.com/2011/04/21/can-your-phone-sense-send-you-a-deal/">did a test with the Gap</a> , allowing Gap shoppers who sign up, they can get offers pushed out to them when they make a purchase on their Visa card. With OfferWise and CardSpring, all cards are accepted, making it more flexible for consumers. And merchants can also tap into First Data&#8217;s analytics engine to improve consumer targeting and get performance analysis of their campaigns.</p>
<p><img  title="firstdata" src="http://gigaom2.files.wordpress.com/2012/02/firstdata.jpg?w=604&#038;h=216" alt="" width="604" height="216" class="aligncenter size-large wp-image-490731" /></p>
<p>“This launch illustrates how First Data is delivering an innovative universal commerce experience to consumers—one that is fully integrated wherever, at anytime and through any device,&#8221; said Dom Morea, SVP and division manager, Advanced Solutions and Innovation at First Data in a statement.</p>
<p>Eckart Walther, CardSpring&#8217;s CEO told me the First Data deals has been nine months in the making and will be a huge lift for the fledgling company. He said it should be a powerful tool in the hands of many merchants and retailers. OfferWise doesn&#8217;t require a merchant to upgrade to new hardware since it&#8217;s connected at the payment network level to CardSpring&#8217;s API. And for retailers who haven&#8217;t set up their own loyalty programs, they can also easily reward users for their transactions by connecting to OfferWise. Walther said the approach makes sense in a world in which cards won&#8217;t be retired for many, many years.</p>
<p>&#8220;The problem is you always have to carry a card. Until there&#8217;s 100 percent adoption of (mobile wallets), you will have to carry a card,&#8221; he said. &#8220;Our goal is to make that card very smart.&#8221;</p>
<p>Walther said coupons and loyalty are just some of the actions you can tie to a card swipe. He said developers could offer check-ins, spending and tracking of receipts,<strong> </strong>fraud alerts and other services as well.</p>
<p>I think CardSpring, which just raised $10 million, is a pretty smart idea that makes a lot of sense in this<a href="http://gigaom.com/2011/10/31/mobile-and-the-rise-of-the-smart-buyer/"> age of the smart buyer. </a>Consumers are very savvy now, getting the best deals online and on the mobile phones. They&#8217;re increasingly expecting merchants to come to them with the best offers. Now, merchants can do just that and still know they can track those deals through the cards consumer are most likely to use. And with First Data now able to offers this to its retail customers, there&#8217;s a good chance many will take a look.</p>
<p><a href="http://gigaom2.files.wordpress.com/2012/02/cardspring2.jpg"><img  title="cardspring2" src="http://gigaom2.files.wordpress.com/2012/02/cardspring2.jpg?w=300&#038;h=267" alt="" width="300" height="267" class="alignright size-medium wp-image-490735" /></a>Consumers will still need to give their OK to have their credit card attached to an offer. Entering credit card information is already a barrier that slows down actions and is especially tough on mobile. It&#8217;s unclear how quickly consumers will offer up their card numbers for one-off discounts. But for offer providers and merchants with a good track record and relationship, it shouldn&#8217;t be too hard to get consumers to connect their cards to offers.</p>
<p>Ultimately, it shows that there&#8217;s a lot of ways to tackle commerce as it evolves. While there are big efforts to make the phone a wallet, <a href="http://gigaom.com/2011/05/26/google-tries-to-jumpstart-nfc-payments-with-wallet-platform/">including Google Wallet, </a>which First Data is a partner in, there&#8217;s still plenty of opportunity in tapping the cards in most people&#8217;s wallets today.</p>
<p><strong><br />
</strong></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=490699&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=863785"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=863785" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=490699+credit-cards-get-connected-to-offer-coupons-loyalty&utm_content=oryankim">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/04/newnet-q1-advertising-commerce-and-discovery-dominate/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=490699+credit-cards-get-connected-to-offer-coupons-loyalty&utm_content=oryankim">Social media in Q1: commerce and discovery dominated</a></li><li><a href="http://pro.gigaom.com/2012/02/facebooks-ipo-filing-the-opening-shot-heard-round-the-world/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=490699+credit-cards-get-connected-to-offer-coupons-loyalty&utm_content=oryankim">Facebook&#8217;s IPO filing: ideas and implications</a></li><li><a href="http://pro.gigaom.com/report/survey-how-apps-can-solve-photo-management/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=490699+credit-cards-get-connected-to-offer-coupons-loyalty&utm_content=oryankim">Survey: How apps can solve photo management</a></li></ul>]]></content:encoded>
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