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	<title>GigaOM &#187; Online Orders</title>
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		<title>Why Just-Eat won&#8217;t spend its $64m on devouring America</title>
		<link>http://gigaom.com/2012/05/02/why-just-eat-wont-spend-its-64m-on-devouring-america/</link>
		<comments>http://gigaom.com/2012/05/02/why-just-eat-wont-spend-its-64m-on-devouring-america/#comments</comments>
		<pubDate>Wed, 02 May 2012 15:58:42 +0000</pubDate>
		<dc:creator>Bobbie Johnson</dc:creator>
				<category><![CDATA[food]]></category>
		<category><![CDATA[Klaus Nyengaard]]></category>
		<category><![CDATA[online delivery portal]]></category>
		<category><![CDATA[online food delivery]]></category>
		<category><![CDATA[online ordering]]></category>
		<category><![CDATA[Online Orders]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=516844</guid>
		<description><![CDATA[Online delivery service Just-Eat raised $64 million, and has its sights set on expansion. Surely it would target America, the home of fast food, right? Wrong. CEO Klaus Nyengaard tells us why he doesn't want to roll out in the U.S any time soon.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=516844&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>It&#8217;s been a big week for Klaus Nyengaard. <a href="http://www.just-eat.com">Just-Eat</a>, the online food delivery company he has run for the past four years, has <a href="http://gigaom.com/europe/just-eat-64m-funding/">just raised a bumper $64 million funding round</a> to help it achieve global grub domination.</p>
<p>But though the company obviously has a strong appetite for expansion &#8212; it operates an online delivery portal covering some 25,000 small restaurants in 13 countries &#8212; there&#8217;s one place it doesn&#8217;t plan on going any time soon: America.</p>
<p>What? Surely avoiding fast food&#8217;s promised land is a crazy move?</p>
<p><a href="http://gigaom2.files.wordpress.com/2012/05/klausnyengaard.jpg"><img  title="Klaus Nyengaard, CEO of Just-Eat" src="http://gigaom2.files.wordpress.com/2012/05/klausnyengaard.jpg?w=300&#038;h=200" alt="" width="300" height="200" class="alignright size-medium wp-image-516846" /></a>&#8220;The U.S. of course is the biggest market in the world,&#8221; Nyengaard told me at the company&#8217;s London headquarters. &#8220;But it&#8217;s not so much bigger than U.K., as people might believe.&#8221;</p>
<p>&#8220;There are five times as many people in the U.S. than the U.K. and they have even more takeaway &#8212; however, the pick-up part of takeaway is bigger in the U.S. than over here, where it&#8217;s a lot of delivery. So the delivery business is maybe only three times bigger than the U.K.&#8221;</p>
<p>An opportunity three times the size of your largest market is not exactly shabby, though &#8212; so isn&#8217;t the company avoiding the chance of a massive win? No, argues Nyengaard: Just-Eat can actually be more successful if it avoids the complex, bitty and highly competitive American market in favor of more profitable regions like Europe, Canada and Brazil.</p>
<p>&#8220;Yes, three times the size of the U.K. is massive &#8212; and the U.K. itself is half the European market,&#8221; he says. &#8220;However, in the U.S. you have a lot of very, very big chains that are very professional and invest a lot of money in marketing and in technology. Plus the U.S. is so big that geographically it&#8217;s going to be hard to grab the whole market.&#8221;</p>
<p>&#8220;There are already two fairly decent sized businesses over there in <a href="http://www.grubhub.com">Grubhub</a> and <a href="http://www.seamless.com">Seamless</a>, and some town-based ones &#8212; but in total, I don&#8217;t think a very successful U.S. company would be able to reach a profitability that is higher than our U.K. business.&#8221;</p>
<p>So it&#8217;s about spending that money smartly, then &#8212; on acquisitions, technology and sitting on some cash to keep the balance sheet strong. But never say never.</p>
<p>&#8220;Of course in the long term, we want to go there &#8212; it&#8217;s massive,&#8221; he adds. &#8220;But our strategy has been to build up clear, leading positions in the most interesting markets outside the U.S. and China.&#8221;</p>
<h2>Hunger gains</h2>
<p>The company seems to be doing what it wants in that regard. Its system of fast food partnerships has caught on in a lot of places, with local restaurants teaming up to be listed in the site&#8217;s pages &#8212; which means they&#8217;re effectively outsourcing their online ordering &#8212; in exchange for a commission of around 11 percent on each sale.</p>
<p><a href="http://gigaom2.files.wordpress.com/2008/04/722728_fax.jpg"><img  title="Image (1) 722728_fax.jpg for post 77834" src="http://gigaom2.files.wordpress.com/2008/04/722728_fax.jpg?w=708" alt=""   class="alignright size-full wp-image-137625" /></a>The deal seems to be attractive enough that Just-Eat is ahead of the competition in nearly every country it operates, thanks (says Nyengaard) to strong local sales forces, and a policy of empowering local teams to do their best.</p>
<p>And there&#8217;s one other lead the company has over some rivals: it uses 21st century technology instead of fax machines.</p>
<p>I&#8217;m not kidding. Many of Just-Eat&#8217;s rivals still rely on customers submitting online orders which are then faxed to restaurants. Unlike them, Just-Eat installs connected terminals in each business, which immediately flag up orders that have been submitted, allowing the cooks to accept or reject them at the press of a button (rejections max out at around 2 percent, apparently, though sometimes the occasional serial rejecter gets booted out of the system entirely).</p>
<p>This makes the system more efficient, and gives Just-Eat partners a better response rate than competitors.</p>
<h2>There&#8217;s funding and then there&#8217;s funding</h2>
<p>For all its success over the past few years, however, there are still some open questions about the business. How does it compete against those chains, for example? What happens when growth starts to level off?</p>
<p>And what happened to the <a href="http://techcrunch.com/2011/03/16/just-east-closes-48m-funding-to-scale-globally/">$48 million funding the company raised just over a year ago</a>?</p>
<p>Nyengaard says the answer to the growth and competition questions is that marketing spend has to increase. And on the funding question, he says the business has burned through nearly all of it through expansion and acquisition in just 12 months &#8212; but then says that it isn&#8217;t precisely what it seems, because in fact a significant chunk of that money actually went into buying out some existing shareholders.</p>
<p>In the end, he says, only around half the money actually went into the company&#8217;s coffers, and it has gone into purchasing operators in France, the U.K., Canada and elsewhere.</p>
<p>&#8220;It was only really £15 million of fresh capital last year,&#8221; he says. &#8220;This time it&#8217;s about 90 percent fresh capital, which is much better.&#8221;</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=516844&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=813106"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=813106" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=516844+why-just-eat-wont-spend-its-64m-on-devouring-america&utm_content=bobbiejohnson">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/12/facebooks-tactical-retreat-on-privacy/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=516844+why-just-eat-wont-spend-its-64m-on-devouring-america&utm_content=bobbiejohnson">Facebook&#8217;s tactical retreat on privacy</a></li><li><a href="http://pro.gigaom.com/2011/07/open-sourcing-the-food-industry-new-technology-for-a-new-food-system/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=516844+why-just-eat-wont-spend-its-64m-on-devouring-america&utm_content=bobbiejohnson">Open-sourcing the food industry: new technology for a new food system</a></li><li><a href="http://pro.gigaom.com/2010/12/google-and-the-ghost-of-silicon-valley-past/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=516844+why-just-eat-wont-spend-its-64m-on-devouring-america&utm_content=bobbiejohnson">Google and the Ghost of Silicon Valley Past</a></li></ul>]]></content:encoded>
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			<media:title type="html">Image 1 for post A hamburger today( 2005-05-19 15:49:42)</media:title>
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			<media:title type="html">Klaus Nyengaard, CEO of Just-Eat</media:title>
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		<title>Just-Eat plans to devour rivals with $64m funding</title>
		<link>http://gigaom.com/2012/04/29/just-eat-64m-funding/</link>
		<comments>http://gigaom.com/2012/04/29/just-eat-64m-funding/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 06:59:54 +0000</pubDate>
		<dc:creator>Bobbie Johnson</dc:creator>
				<category><![CDATA[food]]></category>
		<category><![CDATA[Klaus Nyengaard]]></category>
		<category><![CDATA[online food delivery service]]></category>
		<category><![CDATA[Online Orders]]></category>
		<category><![CDATA[private equity]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=515590</guid>
		<description><![CDATA[European online food delivery service Just-Eat plans to consolidate its position as the industry's global leader with a bumper new round of funding led by private equity group Vitruvian. And that means more expansion and more acquisition.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=515590&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://www.just-eat.com">Just-Eat</a>, the European online food delivery service, has set its sights on global domination after raising a new $64 million round of funding.</p>
<p><a href="http://gigaom2.files.wordpress.com/2011/08/justeatimage1.jpg"><img src="http://gigaom2.files.wordpress.com/2011/08/justeatimage1.jpg?w=300&#038;h=248" alt="" title="JustEatimage1" width="300" height="248"  class="alignright size-medium wp-image-386160" /></a>The London-based company, which acts as the middleman for restaurants and helps them take orders online, <a href="http://www.marketwatch.com/story/just-eat-secures-64m-funding-round-led-by-vitruvian-partners-2012-04-30">announced on Monday morning</a> that its third round was being led by the private equity group <a href="http://www.vitruvianpartners.com/">Vitruvian Partners</a> (OpenBet, Unicom) , along with follow-ons from existing investors including Index, Greylock and Redpoint. </p>
<p>It&#8217;s further confirmation that the business &#8212; <a href="http://gigaom.com/2011/08/01/gigaom-euro-20-super-stars/">which we featured in the GigaOM Euro 20 last summer</a> &#8212; has ramped up its growth since moving from Copenhagen to London four years ago. Now operating in 11 markets, including several in Western Europe, as well as Canada, India and Brazil, it now claims to be more popular online in the U.K. than brands like Domino&#8217;s and Pizza Hut.</p>
<p>Just-Eat provides hungry shoppers the chance to order food online from local restaurants and food sellers, who in turn give the company around 11 percent commission on each purchase made through the site. </p>
<p>Not all restaurants are comfortable with the model &#8212; not least because Just-Eat controls the entire transaction, and holds onto the money for several weeks before paying it out, which can be tough for many small operators without a large cash float to help them through. </p>
<p>But as consumers increasingly move online, more than 25,000 businesses feel it&#8217;s their best choice for taking online orders.</p>
<h2>Acquisitions on the horizon</h2>
<p>Just-Eat has fueled growth in significant part through acquisitions, and in the last year or so it has bought up lots of smaller, local rivals, including British service <a href="http://vator.tv/news/2011-10-05-just-eat-buys-fellow-takeout-service-urbanbite">Urbanbite</a> and <a href="http://www.canadianbusiness.com/article/53062--online-restaurant-ordering-service-just-eat-buys-rival-grubcanada">GrubCanada</a>.</p>
<p>In <a href="http://www.ft.com/cms/s/0/6c805dd2-9097-11e1-8adc-00144feab49a.html">an interview with the Financial Times</a>, CEO Klaus Nyengaard said that the money was earmarked for a dramatic expansion, and acquisitions were definitely on the cards &#8212; especially as the company looked for greater international opportunities.</p>
<blockquote><p>“There are consolidation opportunities coming up here and there so it’s nice to have a war chest to know for sure you can do the deal, if it’s attractive,” he said. </p>
<p>“We’ll definitely also keep increasing our investment in product and technology. Thirdly it makes sense to strengthen the balance sheet when you have the opportunity to get good money from good investors.”</p></blockquote>
<p>What&#8217;s not clear, however, is how fast the company is burning through its cash. </p>
<p>It is only a year ago that the venture backers who joined this round <a href="http://www.just-eat.com/2011/03/just-eat-secures-48m-funding-round-from-greylock-redpoint-and-index-ventures/">pumped $48 million into the company</a> &#8212; a move which helped fund its move into Brazil.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=515590&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=8409"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=8409" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=515590+just-eat-64m-funding&utm_content=bobbiejohnson">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/12/facebooks-tactical-retreat-on-privacy/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=515590+just-eat-64m-funding&utm_content=bobbiejohnson">Facebook&#8217;s tactical retreat on privacy</a></li><li><a href="http://pro.gigaom.com/2011/07/open-sourcing-the-food-industry-new-technology-for-a-new-food-system/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=515590+just-eat-64m-funding&utm_content=bobbiejohnson">Open-sourcing the food industry: new technology for a new food system</a></li><li><a href="http://pro.gigaom.com/2010/12/google-and-the-ghost-of-silicon-valley-past/?utm_source=europe&utm_medium=editorial&utm_campaign=auto3&utm_term=515590+just-eat-64m-funding&utm_content=bobbiejohnson">Google and the Ghost of Silicon Valley Past</a></li></ul>]]></content:encoded>
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		<title>Verizon iPhone Now Available for Order Online</title>
		<link>http://gigaom.com/2011/02/09/verizon-iphone-now-available-for-order-online/</link>
		<comments>http://gigaom.com/2011/02/09/verizon-iphone-now-available-for-order-online/#comments</comments>
		<pubDate>Wed, 09 Feb 2011 14:06:50 +0000</pubDate>
		<dc:creator>Darrell Etherington</dc:creator>
				<category><![CDATA[@NYT]]></category>
		<category><![CDATA[Apple Store]]></category>
		<category><![CDATA[Online Orders]]></category>
		<category><![CDATA[Verizon iPhone]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=295627</guid>
		<description><![CDATA[Verizon iPhone 4 pre-order sales for existing customers began and sold out on Feb. 3, but starting today, anyone can order the phone online directly from either Apple or Verizon. In both cases, the expected shipment date for the iPhone is Feb. 18.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=295627&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><img title="verizon-iphone" src="http://gigaom2.files.wordpress.com/2011/02/verizon-iphone1.png?w=708" alt=""   class="aligncenter size-full wp-image-295636">If you weren’t an existing Verizon customer, you couldn’t get in on the <a title="iPhone Pre-Sales Result in Record Day for Verizon" href="http://gigaom.com/apple/iphone-pre-sales-result-in-record-day-for-verizon/">iPhone 4 pre-order that began and sold out on Feb. 3</a>, but starting today, you can order your CDMA iPhone online <a href="http://store.apple.com/us/browse/home/shop_iphone/family/iphone?mco=OTY2ODA2OQ">directly from either Apple</a> or <a href="https://preorder.verizonwireless.com/iconic/">Verizon</a>. In both cases, the expected shipment date for the iPhone is Feb. 18.</p>
<p>The <a title="Verizon’s Day One Sales May Have Exceeded 500K" href="http://gigaom.com/apple/verizons-day-one-sales-may-have-exceeded-500k/">Verizon </a><a title="Verizon’s Day One Sales May Have Exceeded 500K" href="http://gigaom.com/apple/verizons-day-one-sales-may-have-exceeded-500k/">iPhone pre-order sales are estimated to be somewhere around the 500,000 unit mark</a>, so it’ll be interesting to see how sales of the smartphone go today and tomorrow, Feb. 10, when it’ll be available for in-store purchase at Apple, Verizon and Best Buy locations. Users looking to avoid the terror of uncertainty tomorrow can also reserve the Verizon iPhone online at the Apple Store and pick it up at their nearest retail location tomorrow.</p>
<p>What are your predictions for tomorrow? Panicked frenzy or calm, orderly frenzy?</p>
<p><strong>Related content from GigaOM Pro (subscription req’d):</strong></p>
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