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	<title>GigaOM &#187; online commerce websites</title>
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		<title>GigaOM &#187; online commerce websites</title>
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		<title>With $1.5M, SumAll brings data to the mom and pop shops of the Web</title>
		<link>http://gigaom.com/2012/06/01/with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web/</link>
		<comments>http://gigaom.com/2012/06/01/with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web/#comments</comments>
		<pubDate>Fri, 01 Jun 2012 12:40:28 +0000</pubDate>
		<dc:creator>Ki Mae Heussner</dc:creator>
				<category><![CDATA[data-analytics]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Online Commerce]]></category>
		<category><![CDATA[online commerce websites]]></category>
		<category><![CDATA[real-time metrics]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=527706</guid>
		<description><![CDATA[Launched in November by former Squarespace CEO Dane Atkinson, data analytics startup SumAll gives small- to medium-sized online businesses a much-needed leg up in understanding the real-time metrics that are having the biggest impact on their bottom line. <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=527706&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://gigaom.com/2012/06/01/with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web/sumall_id/" rel="attachment wp-att-527708"><img  title="sumall_id" src="http://gigaom2.files.wordpress.com/2012/06/sumall_id.png?w=708" alt=""   class="alignright size-full wp-image-527708" /></a>Let other companies bring so-called <a href="http://gigaom.com/cloud/how-big-data-will-change-networking/">“big data”</a> to the biggest players on the Internet, New York-based<a href="http://www.sumall.com"> SumAll</a> wants to bring bite-sized data to everyone else.</p>
<p>Launched in November by former <a href="http://www.squarespace.com">Squarespace</a> CEO Dane Atkinson and others, the data analytics startup gives small- to medium-sized online businesses (SMBs) a leg up in understanding the real-time metrics that are having the biggest impact on their bottom line. For Atkinson, the company’s CEO, the issue isn’t just about helping the individual businesses, it’s about leveling the playing field overall.</p>
<p>The very nature of data has shifted from being a solid, like “ice,” to being more like a “river,” he explained. When it was static, the average person was better equipped to track the information she needed to make decisions. But now, he added, it’s mostly just the biggest companies that can afford to mine the fast-moving “ambient data” people create and use it to their advantage.</p>
<p>“New tools need to exist that make the data clear and accessible to everyone, so people and SMBs can see the things that are truly impacting them,” Atkinson said. “It’s impossible to take down the giants but we can at least arm the rest of us.”</p>
<p>In the six months since its launch, it has already armed quite a few businesses, reaching more than 3,000 e-commerce companies, which have collectively generated about $330 million in revenue data. This month, it closed a $1.5 million seed round, which was led by Battery Ventures and included Wellington Partners, Matrix Partners and General Catalyst Partners.</p>
<p><strong>Combining data sets to make better decisions</strong></p>
<p>SumAll’s solution is an intuitive and easy-on-the-eye platform (accessible via desktop, iPhone and Android) that gives people a simple way of visualizing a wide range of business intelligence data. Through partnerships with e-commerce and payment systems like Shopify, PayPal and Magento (eBay and Amazon are on the way), users can integrate with SumAll in just a few clicks. Once connected, SumAll quickly analyzes the data in real time and, in a social media-like “News Feed,” gives users brief insights, such as their best revenue day of the month or the fact that old customers are spending less time on their site. It also lets them dig deep into information on taxes, shipping and units sold or sort customers by different cohorts.</p>
<p><a href="http://gigaom.com/2012/06/01/with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web/compare_feature_sumall/" rel="attachment wp-att-527710"><img  title="Compare_Feature_SumAll" src="http://gigaom2.files.wordpress.com/2012/06/compare_feature_sumall.png?w=300&#038;h=195" alt="" width="300" height="195" class="alignleft size-medium wp-image-527710" /></a>Through Google Analytics, business owners are already able to see their traffic stats. And through platforms like Shopify and Etsy (which is integrated with PayPal), they can already receive basic sales and revenue metrics. Bigger sites might have in-house data science teams or work with a range of data analytics companies, from Adobe’s Omniture and Google Analytics Premium to startups like Brooklyn-based Custora and San Francisco-based GoodData.</p>
<p>But Atkinson said SumAll is the first platform targeting smaller businesses that pulls all of their relevant commerce data into the same place so that they can overlay different data sets (like revenue and traffic or sales over two different time periods) to determine, for example, where traffic is actually generating revenue or where time on site impacts sales.</p>
<p>“Our vision is you should be able to plug every kind of data in there,” he said, adding that future additions could be information from email campaigns, Facebook and bank data. So far, Atkinson added, engagement is “ridiculous,” with users spending an average of an hour and a half on the site every day.</p>
<p>Because “we think that this data thing is kind of important for folks,” he said the company will never charge people to link and analyze their basic data. But, over the next few months, it said it will roll out a subscription model with a variety of pricing plans that charge people for advanced features and insights, such as aggregate sales for different commerce categories so companies can see how they stack up against peers, or the ability to track sales down to specific SKUs.</p>
<p><strong>Finding &#8216;little golden rules&#8217;</strong><a href="http://gigaom.com/2012/06/01/with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web/googleanalytics_revenue_feature_sumall/" rel="attachment wp-att-527711"><img  title="GoogleAnalytics_Revenue_Feature_SumAll" src="http://gigaom2.files.wordpress.com/2012/06/googleanalytics_revenue_feature_sumall.png?w=300&#038;h=174" alt="" width="300" height="174" class="size-medium wp-image-527711 alignright" /></a></p>
<p>Also, given its ability to monitor the transactions of thousands of stores, Atkinson said the company can extract all kinds of marketing trends and “little golden rules” (like when to give discounts or offer free shipping), and will start to publish best practices and insights.</p>
<p>Underscoring its commitment to changing the role of business, Atkinson said the company considered becoming a <a href="http://gigaom.com/2012/05/13/can-startups-afford-to-be-socially-responsible/">certified B Corporation</a> (the socially responsible corporate status recently received by Etsy). But while the possibility is still on the table, they ultimately decided to draft their own corporate book on sustainability, “the SumAll constitution.&#8221; They created the charitable foundation SumAll.org and allocated 10 percent ownership to it; they also make their corporate documents, including venture agreements, ownership, salaries and bank accounts, open to the entire team.</p>
<p>“The existing corporate structure is ripe for abuse mostly due to obfuscation,” Atkinson said. “We have built a system where every member of the company has a voice and in many ways can reshape the company.”</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=527706&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=772970"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=772970" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=527706+with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web&utm_content=kimaeheussner">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2012/01/12-tech-leaders-resolutions-for-2012/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=527706+with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web&utm_content=kimaeheussner">12 tech leaders’ resolutions for 2012</a></li><li><a href="http://pro.gigaom.com/2012/10/the-state-of-cross-platform-measurement-across-tv-online-and-social/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=527706+with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web&utm_content=kimaeheussner">The state of cross-platform media measurement</a></li><li><a href="http://pro.gigaom.com/2012/04/newnet-q1-advertising-commerce-and-discovery-dominate/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=527706+with-1-5m-sumall-brings-data-to-the-mom-and-pop-shops-of-the-web&utm_content=kimaeheussner">Social media in Q1: commerce and discovery dominated</a></li></ul>]]></content:encoded>
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		<title>Apple&#8217;s online store tops mobile shopper satisfaction survey</title>
		<link>http://gigaom.com/2012/01/12/apples-online-store-tops-mobile-shopper-satisfaction-survey/</link>
		<comments>http://gigaom.com/2012/01/12/apples-online-store-tops-mobile-shopper-satisfaction-survey/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 14:07:42 +0000</pubDate>
		<dc:creator>Darrell Etherington</dc:creator>
				<category><![CDATA[@CNN]]></category>
		<category><![CDATA[amazon-inc]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[apple inc.]]></category>
		<category><![CDATA[Application software]]></category>
		<category><![CDATA[computing]]></category>
		<category><![CDATA[ebay]]></category>
		<category><![CDATA[eBay Inc]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[itunes]]></category>
		<category><![CDATA[iTunes store]]></category>
		<category><![CDATA[mobile device]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[multi-touch]]></category>
		<category><![CDATA[online commerce websites]]></category>
		<category><![CDATA[online shopping experience]]></category>
		<category><![CDATA[online shopping heavyweights]]></category>
		<category><![CDATA[online store]]></category>
		<category><![CDATA[online-shoppers]]></category>
		<category><![CDATA[physical retail locations]]></category>
		<category><![CDATA[smartphones]]></category>
		<category><![CDATA[Steve Jobs]]></category>
		<category><![CDATA[technologyinternet]]></category>
		<category><![CDATA[web second]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=469555</guid>
		<description><![CDATA[Apple delivers a highly satisfying online shopping experience not only to desktop visitors but also to mobile customers, according to a new study. In fact, Apple tops the list when it comes to mobile shopper satisfaction, edging out online shopping heavyweights like Amazon and eBay.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=469555&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><img  title="apple-store-online-feature" src="http://gigaom2.files.wordpress.com/2011/12/apple-store-online-feature.jpg?w=300&#038;h=199" alt="" width="300" height="199" class="alignright size-medium wp-image-461566" />Apple delivers a highly satisfying online shopping experience not only to desktop visitors but also to mobile customers, according to a new <a href="http://www.marketwatch.com/story/apple-amazon-dominate-mobile-satisfaction-2012-01-12">ForeSee study</a>. In fact, Apple tops the list when it comes to mobile shopper satisfaction, edging out online shopping heavyweights like Amazon and eBay.</p>
<p>The study found that Apple&#8217;s online store achieved an average score of 85 out of a possible 100 from its 3,000 polled online mobile shoppers, beating Amazon by just one point. ForeSee&#8217;s research covered both the websites and apps of the top 40 most frequented online commerce websites in the U.S. In a linked ForeSee survey of 8,500 online shoppers at traditional websites conducted for the study, Apple scored 83 overall, tying for second with Avon behind Amazon&#8217;s score of 88.</p>
<p>I am actually surprised that Apple scored so highly among mobile shoppers, since the mobile site for store.apple.com actually isn&#8217;t tailored to mobile screens at all; it&#8217;s the same site people reach when they visit the store in their desktop browser. But the study covers both apps and websites, and Apple has a very impressive app for its store for iPhone devices.</p>
<p>The app was updated this year to provide access to Apple&#8217;s new <a title="Apple Store 2.0 brings Personal Pickup and EasyPay" href="http://gigaom.com/apple/apple-store-2-0-brings-personal-pickup-and-easypay/">EasyPay option</a> for purchasing low-cost items in physical retail locations as well as in-store pickup of in-stock items and the ability to order custom Mac hardware configurations. And it definitely stands out from the crowd. Because it is Apple&#8217;s own app, users can even pay for items using their existing iTunes account, so there is no need to enter any payment or delivery information as long as you have that info on file.</p>
<p>Some might criticize Apple&#8217;s approach as limiting its appeal beyond a core audience of iPhone users, but the results of this ForeSee study suggest it is doing something right. Maybe that has to do with the increased tendency users have to <a title="Mobile app use soars while mobile browsing wanes" href="http://gigaom.com/2012/01/09/mobile-app-use-soars-while-mobile-browsing-wanes/">check out apps first and the web second when on mobile</a>.</p>
<p>Still, ForeSee notes that for the time being, mobile devices generally play more of a role in research than in actually pulling the trigger on a purchase. Thirty-four percent of online shoppers use mobile channels for learning more about products, but only 15 percent actually bought the product on a mobile device. That is an increase from last year, however, when just 11 percent of shoppers actually bought from their phones.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=469555&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=67785"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=67785" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=469555+apples-online-store-tops-mobile-shopper-satisfaction-survey&utm_content=etherin">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2011/11/a-clouded-view-of-google-music/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=469555+apples-online-store-tops-mobile-shopper-satisfaction-survey&utm_content=etherin">A clouded view of Google Music</a></li><li><a href="http://pro.gigaom.com/2012/07/research-in-motion-future-scenarios-and-its-likely-fate/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=469555+apples-online-store-tops-mobile-shopper-satisfaction-survey&utm_content=etherin">Research In Motion: future scenarios for its fate</a></li><li><a href="http://pro.gigaom.com/2012/07/social-tv-apps-understanding-consumer-behavior-and-the-evolving-ecosystem/?utm_source=apple&utm_medium=editorial&utm_campaign=auto3&utm_term=469555+apples-online-store-tops-mobile-shopper-satisfaction-survey&utm_content=etherin">Social-TV apps and consumer behavior</a></li></ul>]]></content:encoded>
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