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cashregister

“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more at GigaOM Pro »

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money1

Many factors have driven the recent high demand for IT products and services. However, relentless global economic weakness and uncertainty have resulted in a deterioration of worldwide IT spending through the third quarter and will continue to be an anchor in the fourth quarter. Read more at GigaOM Pro »

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mobilefusion_img2

If you can’t beat iOS and Android devices in the market, you might as well secure them. That seems to be the stance of RIM, which is launching a device-management and security service for IT departments called Mobile Fusion that builds off its BlackBerry Enterprise Servers. Read more »

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officedrop

OfficeDrop, an application for scanning, accessing and sharing paper and digital files via the cloud has been rolling out onto a variety of platforms. OfficeDrop Paper-to-Go app for Android is now available, in addition to applications for Mac, PC and iPad. Read more »

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The application works and feels like Facebook for BlackBerry; not necessarily a good thing, as the app takes too much effort. Most BlackBerry Twitter applications require patience, but Twitter for BlackBerry is the worst. Much of the time, the screen remains blank while the data loads. Read more »

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If you own a BlackBerry and use Twitter as much as I do, you’re more than likely frustrated with the experience of using the Twitter web site via your phone’s browser. With more Twitter applications available for the device, do any succeed in turning the BlackBerry […] Read more »

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The ability to work nearly anywhere thanks to today’s 3G wireless broadband is as much of an enabler today as it was for me in 2004. Along the way these past five years, I’ve learned a few things that might be useful to you. Read more »

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Back in October I wrote about the myth of all-day computing, noting that the need for a 24-hour battery cycle is perhaps diminishing in the face of altering and fragmenting usage patterns – particularly the rise of the netbook and the iPhone. Indeed, last week ReadWriteWeb […] Read more »

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Ask my wife about how neat I am, and she’s very likely to laugh at you for referencing me and the word ‘neat’ in the same sentence. But when it comes to my digitized life, “neatnik” couldn’t be a better descriptor for me. Ever since the […] Read more »

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Crank calls have never been so easy. As folks on Reddit have pointed out, Disney’s Hannah Montana Wake-Up Call makes getting up to no good a snap. Just enter your friend’s victim’s phone number and the delightful Miley Cyrus’s voice will wake them up or send […] Read more »

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Real-world games have been tried before, but population density has always been one of their biggest challenges. The gaming might be good in Shattrath, but go to Times Square and you’re alone. Could World of Warcraft’s loyal followers help it make the first big real-world MMO? Continue Reading Read more »

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Geeks are, well, special people.  They don’t think like normal people and they get excited over the strangest things.  I’m not making fun of geeks since I’m firmly in that fraternity myself.  One thing I can tell you having run some large companies with geeks on […] Read more »