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	<title>GigaOM &#187; mGive</title>
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		<title>Carriers Move to Get Text Donations to Haiti Faster</title>
		<link>http://gigaom.com/2010/01/19/carriers-move-to-get-text-donations-to-haiti-faster/</link>
		<comments>http://gigaom.com/2010/01/19/carriers-move-to-get-text-donations-to-haiti-faster/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 16:45:12 +0000</pubDate>
		<dc:creator>Liz Gannes</dc:creator>
				<category><![CDATA[CNN Mobile]]></category>
		<category><![CDATA[Liz&#039;s Posts]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[NYT Company News]]></category>
		<category><![CDATA[SYN Straight News]]></category>
		<category><![CDATA[disaster relief]]></category>
		<category><![CDATA[earthquake]]></category>
		<category><![CDATA[Haiti]]></category>
		<category><![CDATA[mGive]]></category>
		<category><![CDATA[Mobile Giving Foundation]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=92216</guid>
		<description><![CDATA[Though text donations for earthquake disaster relief in Haiti originally faced 90-day delays until they got to charities, now the four major American mobile carriers have committed to making an exception and passing the donations to Haiti more quickly.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=92216&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a rel="attachment wp-att-91504" href="http://gigaom.com/2010/01/14/haiti-text-donation-campaigns-face-90-day-delays/photo-1/"><img  title="Yeletext" src="http://gigaom.files.wordpress.com/2010/01/photo-1.jpg?w=200&#038;h=300" alt="" width="200" height="300" class=" alignleft" /></a></p>
<p><strong>Corrected Tuesday 4 p.m. PT</strong>. A week after a massive earthquake struck Haiti, the country&#8217;s terrible devastation continues to captivate and motivate onlookers &#8212; and one of the simplest and best-publicized ways to help is to send a $5 or $10 donation through a text message. Combined, the two major mobile giving platforms, <a href="http://www.mgive.com/">mGive</a> and the <a href="http://www.mobilegiving.org/">Mobile Giving Foundation</a>, have raised <span style="text-decoration: line-through;">$42</span> $27 million via text message commitments from Americans and Canadians. Initially, <a href="http://gigaom.com/2010/01/14/haiti-text-donation-campaigns-face-90-day-delays/">as we reported</a>, those mobile donations faced 90-day delays to reach Haiti, based on the emergent industry&#8217;s practices of billing subscribers via their carriers during their normal payment cycle.</p>
<p>However now the four major American carriers have all committed to making an exception, passing the donations on to Haiti more quickly. Verizon kicked it off with $2.98 million <a href="http://www.prnewswire.com/news-releases/verizon-wireless-advances-298-million-in-donations-from-its-customers-to-red-cross-81759282.html">sent</a> to Haiti on Friday (the total of its customers&#8217; mobile giving at that time). Sprint <a href="http://bits.blogs.nytimes.com/2010/01/15/verizon-speeds-up-text-message-donations-to-haiti/?ref=technology">said</a>, also on Friday, it would send 80 percent of the $1.2 million its customers had donated to Haiti immediately, with the rest to follow. T-Mobile <a href="http://forums.t-mobile.com/t5/T-Mobile-General/T-Mobile-is-Speeding-Up-Payments-to-Assist-In-Haiti-Relief/td-p/298277;jsessionid=75727832B63752C35F6B7A905BBE4972">said</a> Monday on a customer support forum that it aimed to get funds to Haiti by &#8220;this week.&#8221; And a spokesperson for AT&amp;T told us via email, &#8220;Yes, we will advance payment of verified texted donations to the Red Cross for Haiti relief as soon as possible.&#8221; He said AT&amp;T customers had pledged more than $9 million to the Red Cross via text as of Monday afternoon.</p>
<p>Carriers are also waiving text message fees for the Haiti donation process, in which a user texts a keyword like &#8220;Haiti&#8221; or &#8220;quake&#8221; to a short code, then receives a response, confirms the donation, and then receives a thank you &#8212; for a total of four text messages.</p>
<p>The Mobile Giving Foundation said in a press release that it continues to see the rate of mobile donations rise, with $3.5 million donated on Sunday alone for a total of more than <span style="text-decoration: line-through;">$20</span> $27 million raised. mGive said separately it is processing more than $10,000 per minute in text donations at peak, and has seen <span style="text-decoration: line-through;">$22</span> $23 million pledged to the Red Cross (<em>the vast majority of all American mobile donations</em>). The Haiti fundraising effort is easily the largest mobile giving campaign to date.</p>
<p>After the dust settles, the carriers and the mobile giving facilitators will have to establish better processes for mobile fundraising. While it makes complete sense to expedite desperately needed disaster relief funding, there&#8217;s a risk of opening the door to money transfer for unverified causes, and pre-authorizing donations on which subscribers then default.</p>
<p><strong>Correction</strong>: This article originally treated the amounts raised by the Mobile Giving Foundation and mGive as two separate figures. However, the Mobile Giving Foundation included mGive&#8217;s fundraising totals in the numbers it released. We have corrected the story with new numbers, accurate as of Tuesday afternoon.</p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=92216&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=192285"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=192285" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=92216+carriers-move-to-get-text-donations-to-haiti-faster&utm_content=lizg">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2013/01/ces-2013-flash-analysis-disruptions-and-disappointments-from-consumer-techs-biggest-show/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=92216+carriers-move-to-get-text-donations-to-haiti-faster&utm_content=lizg">GigaOM Research highs and lows from CES 2013</a></li><li><a href="http://pro.gigaom.com/2013/01/how-hr-can-make-the-case-for-workforce-analytics/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=92216+carriers-move-to-get-text-donations-to-haiti-faster&utm_content=lizg">How HR can make the case for workforce analytics</a></li><li><a href="http://pro.gigaom.com/2013/01/the-2013-task-management-tools-market/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=92216+carriers-move-to-get-text-donations-to-haiti-faster&utm_content=lizg">The 2013 task management tools market</a></li></ul>]]></content:encoded>
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		<slash:comments>6</slash:comments>
	

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			<media:title type="html">Liz Gannes</media:title>
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			<media:title type="html">Yeletext</media:title>
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		<title>Haiti Text Donation Campaigns Face 90-Day Delays</title>
		<link>http://gigaom.com/2010/01/14/haiti-text-donation-campaigns-face-90-day-delays/</link>
		<comments>http://gigaom.com/2010/01/14/haiti-text-donation-campaigns-face-90-day-delays/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 19:08:11 +0000</pubDate>
		<dc:creator>Liz Gannes</dc:creator>
				<category><![CDATA[Liz&#039;s Posts]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[SYN Feature Enterprise]]></category>
		<category><![CDATA[disaster releief]]></category>
		<category><![CDATA[Haiti]]></category>
		<category><![CDATA[mGive]]></category>
		<category><![CDATA[Mobile Giving Foundation]]></category>
		<category><![CDATA[texting]]></category>

		<guid isPermaLink="false">http://gigaom.com/?p=91486</guid>
		<description><![CDATA[Text-to-give campaigns have gone viral in the two days following the massively destructive 7.0 earthquake in Haiti on Jan. 12. But those donations aren't in Haiti yet -- it's standard practice in the young mobile giving industry for donations to be delayed by 90 days.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=91486&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><strong>UPDATED</strong>: Text-to-give campaigns have gone viral in the two days following the massively destructive 7.0 earthquake in Haiti on Jan. 12. The immediacy of texting makes it incredibly easy for those following the quake from afar to show their support by adding a small amount to their cell phone bills (especially in the U.S., where the two major campaigns are based). But at this point, it&#8217;s far from immediate that the $5 you send to Wyclef Jean&#8217;s <a href="http://www.yele.org/">Yele Haiti</a> foundation or $10 to the American Red Cross actually gets to Haiti, because it&#8217;s standard practice in the young mobile giving industry for donations to be delayed by 90 days.</p>
<p>The Red Cross, whose campaign is being publicized by the <a href="http://www.whitehouse.gov/blog/2010/01/13/help-haiti">White House</a> and the <a href="http://blogs.state.gov/index.php/site/entry/disaster_haiti">U.S. State Department</a>, is accepting $10 donations via texting &#8220;Haiti&#8221; to 90999 in a program powered by Mobile Accord&#8217;s mGive. As of this morning, that campaign alone had <a href="http://twitter.com/RedCross/status/7746563536">raised</a> $3 million (see the map image below for a distribution of donations). The State Department had actually been responsible for initiating the Red Cross campaign with a call to Mobile Accord chairman James Eberhard (who had met Secretary Clinton at a dinner earlier this month, but got the call while traveling in Pakistan this week). It was activated at 9 p.m. ET on Tuesday and had raised $800,000 by 3 p.m. Wednesday.</p>
<p><a rel="attachment wp-att-91471" href="http://gigaom.com/2010/01/14/haiti-text-donation-campaigns-face-90-day-delays/"><img  title="mGivemap" src="http:///2010/01/mgivemap.png?w=300" alt="" width="355" height="213" class=" alignleft" /></a></p>
<p>$3 million easily tops mGive&#8217;s <a href="http://blog.mgive.com/2009/11/19/mobile-accord-receives-mobile-marketing-association-award-for-social-impact/">previous record</a> of $450,000 donated to Alicia Keys&#8217; children foundation, which was publicized through &#8220;American Idol.&#8221; The Mobile Giving Foundation, which is powering Wyclef&#8217;s parallel campaign and has not yet released Haiti totals, said it <a href="http://www.mobilemarketer.com/cms/news/banking-payments/4505.html">expected</a> to raise a total of $2 million in all of 2009. Both organizations <a href="http://bits.blogs.nytimes.com/2010/01/13/1-million-in-donations-for-haiti-via-text-message/?partner=rss&amp;emc=rss">say</a> neither they nor mobile carriers are taking a cut from the Haiti donations.</p>
<p>However both Mobile Accord (which is a for-profit company, but operates 100 percent pass-through mobile donation campaigns through the mGive Foundation) and the Mobile Giving Foundation <a href="http://mobilegivinginsider.com/post/69471960/faq">admit</a> it usually takes 90 days from the time of donation to the time it is received by the intended charity, in part because they are collected through each customer&#8217;s normal cell phone billing cycle. That&#8217;s eons in disaster recovery time.</p>
<p>Earlier today mGive <a href="http://twitter.com/mgive/status/7751020840">posted</a> to Twitter, &#8220;We are currently working with the carriers to reduce this window. We will tweet when he have an update on this.&#8221; A spokesperson for mGive added via email, &#8220;<a rel="attachment wp-att-91504" href="http://gigaom.com/apple/a-note-about-weak-iphone-apps/"><img  title="Yeletext" src="http:///2010/01/photo-1.jpg?w=200" alt="" width="200" height="300" class=" alignleft" /></a>It would be inaccurate to talk about them as &#8216;carrier&#8217; delays. The delays are just in the business processes that were set up when the mobile giving channel was created. Like all new systems, it will improve as we grow and learn.&#8221;</p>
<p>A spokesperson for Verizon &#8212; which like most carriers is <a href="http://twitter.com/sethbloom/status/7756522966">waiving SMS fees</a> for Haiti donations &#8212; told <a href="http://www.dailyfinance.com/story/americans-give-record-3-million-via-text-messages-for-haiti-rel/19316813/">DailyFinance</a>, &#8220;We understand the need to get this money into the pipeline ASAP and we&#8217;re looking at ways to do that internally. People want to give now, and the money needs to get there as soon as possible.&#8221;</p>
<p>Sounds like a plan. C&#8217;mon carriers &#8212; let&#8217;s get cracking!</p>
<p><strong>Update</strong>: Around noon PT Friday, Verizon Wireless <a href="http://www.prnewswire.com/news-releases/verizon-wireless-advances-298-million-in-donations-from-its-customers-to-red-cross-81759282.html">said</a> it had advanced $2.98 million in mobile donations committed by its customers to Haiti. &#8220;Time is of the essence, and it makes sense for us to toss aside our normal financial processes to get money where it can do the most good, in the fastest way possible,&#8221; said Verizon Wireless president and CEO Lowell McAdam in a statement.</p>
<p><strong>Update 2 (Tuesday, Jan. 19): </strong>The four major American carriers <a href="http://gigaom.com/2010/01/19/carriers-move-to-get-text-donations-to-haiti-faster/">now say</a> they are all committed to getting text donations to Haiti quickly.</p>
<p><strong>Haiti-related mobile fundraising campaigns, via <a href="http://mobilegivinginsider.com/post/333011946/mobile-fundraising-campaigns-to-help-haiti">Mobile Giving Insider</a>:</strong></p>
<p>* Text HAITI to 90999 to donate $10 to the American Red Cross<br />
* Text HAITI to 25383 to donate $5 to International Rescue Committee<br />
* Text HAITI to 45678 to donate $5 to the Salvation Army in Canada<br />
* Text YELE to 501501 to donation $5 to Yele<br />
* Text RELIEF to 30644 to get automatically connected to Catholic Relief Services and donate money with your credit card<br />
* Text HAITI to 864833 to donate $5 to The United Way<br />
* Text CERF to 90999 to donate $5 to The United Nations Foundation<br />
* Text DISASTER to 90999 to donate $10 to Compassion International</p>
<p>Photo for the feature slot courtesy of <a href="http://mgive.com/Registration/OrganizationInfo.aspx">mGive. You can send your money using their website as well. </a></p>
<br />  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=gigaom.com&#038;blog=14960843&#038;post=91486&#038;subd=gigaom2&#038;ref=&#038;feed=1" width="1" height="1" /><p><a href="http://pubads.g.doubleclick.net/gampad/jump?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=455896"><img src="http://pubads.g.doubleclick.net/gampad/ad?iu=/1008864/GigaOM_RSS_300x250&#038;sz=300x250&#038;c=455896" /></a></p><p><strong>Related research and analysis from GigaOM Pro:</strong><br />Subscriber content. <a href="http://pro.gigaom.com/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=91486+haiti-text-donation-campaigns-face-90-day-delays&utm_content=lizg">Sign up for a free trial</a>.</p><ul><li><a href="http://pro.gigaom.com/2013/01/ces-2013-flash-analysis-disruptions-and-disappointments-from-consumer-techs-biggest-show/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=91486+haiti-text-donation-campaigns-face-90-day-delays&utm_content=lizg">GigaOM Research highs and lows from CES 2013</a></li><li><a href="http://pro.gigaom.com/2013/01/how-hr-can-make-the-case-for-workforce-analytics/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=91486+haiti-text-donation-campaigns-face-90-day-delays&utm_content=lizg">How HR can make the case for workforce analytics</a></li><li><a href="http://pro.gigaom.com/2013/01/the-2013-task-management-tools-market/?utm_source=tech&utm_medium=editorial&utm_campaign=auto3&utm_term=91486+haiti-text-donation-campaigns-face-90-day-delays&utm_content=lizg">The 2013 task management tools market</a></li></ul>]]></content:encoded>
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		<slash:comments>50</slash:comments>
	

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			<media:title type="html">Liz Gannes</media:title>
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