Update: for another lesson on the imperative of customer support, spend a few minutes studying Starbucks CEO Howard Schultz’s decision this week to close hundreds of stores nationwide for 3 hours in order to retrain Baristas in good customer service. The Wall… Read More »
Tech
Recently I had a conversation with a Found|READ contributor about common pitfalls founders face. (Hint: I found this image of the Perfection Monster on the web.) Sure, perfectionists are annoying, but he addressed the dangers of such aspirations in a way that is especially… Read More »
Venture capital reporter John Cook of the Seattle Post-Intelligencer offers another great story for you about a young startup in the throws of preparing for DEMO next week. LiquidPlanner, which makes Web2.0 management tools is one of 70 companies chosen to deliver… Read More »
