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Man surprised at text message.

SMS is getting a facelift at Mobile World Congress. Mavenir Systems is launching a messaging platform that could turn carriers’ staid old SMS into a much more vibrant platform on par with Apple’s iMessage. But most importantly, the technology preserves SMS’s most valuable asset: its ubiquity. Read more »

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Many have discussed email etiquette, but for the average web worker, the notion of politesse can seem counterproductive. Here, then, are five golden rules for respectful, productive digital communication, whether you’re using email, IM, video chat, phone, or other communications tools. Read more »

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Skype quietly added some XMPP support to its most recentbeta last week. Adopting the open protocol helps Sype to integrate with Facebook, but it could also be used for interoperability with other IM platforms. Just don’t expect to call your Gtalk friends any time soon. Read more »

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Did RIM’s BlackBerry platform, which has been pretty much left for dead by the tech press, rocket a messaging app to 1 million users in five days? It sure looks that way, so we talked to LiveProfile’s founder about app success and servers. Read more »

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I’ve recently bought an HTC EVO 4G and have been busy trying out apps for it. So if you or a loved one are in line to get an Android phone for the holidays, here are some of my favorite apps to get you started. Read more »

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As most of the world is aware, Facebook launched its Social Inbox feature last week. The unified messaging system pipes online and mobile communication functions people use — SMS, instant messaging, Facebook chat messages — into a single inbox. On the face of it, having just ... Read more at GigaOM Pro »

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There are plenty of chat tools out there, but using one that is purely meant for internal business communication has its benefits — at least, your team won’t be distracted by friends and family. HipChat is a group chat tool built specifically with companies in mind. Read more »

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Last year, I wrote an article about Instant Messaging Apps for the iPhone. The iPad version is slightly different. As with the iPhone apps, I found it really came down to BeejiveIM, IM+ Pro, and AIM, so I’m going to take a closer look at those. Read more »

Goober, which is now in beta for version 3.0, is a tool that aims to put all of your communications streams in one place. It’s a busy space. Goober competes with desktop multi-IM programs; web-based services; mobile apps; social networking tools and VoIP apps. Read more »

While the proportion of the time that Britons spend on social networking sites is up (now taking 25 percent, from seven percent in 2007), IM usage has decreased quite markedly, taking just 5 percent of online time, compared to 14 percent three years ago. Read more »

Finding a good place to chat with your colleagues on the web can be tricky. HipChat provides an easy-to-use, private alternative to using IM networks for group chat and collaboration, with a few useful added extras, like file sharing and chat rooms, thrown into the mix. Read more »

Bolstered by arrival of the 3GS, launch of in-app purchasing and push notifications, the iPhone apps of 2009 have become richer and more robust experiences. Across 11 categories, here were this year’s standouts. Read more »

There’s a new version of the Roku box on the way that adds 80211.n wireless support, a USB port, and a 2.5A power input (compared with the 1.5A on the older box). Engadget got the scoop and some pics of the new Roku XR, but sadly […] Read more »

Last week, I reported on the surprisingly low numbers of American information workers using collaborative technology (just one in four uses IM at work, for example). Another study, released today, shows why businesses should be adopting these tools: Businesses that invest in advanced collaborative technology perform […] Read more »

As someone who covers cutting-edge tools for WebWorkerDaily, it’s very tempting to think that everyone uses the kind of technology that we rave about every day. Clearly that’s not the case, but some figures in a new Forrester report, “The State Of Workforce Technology Adoption: US […] Read more »

News of a possible H1N1 virus, or “Swine Flu,” pandemic is causing many commercial firms and government agencies to examine their Continuity of Operations (COOP) plans so business can soldier on during the crisis. The threat of an H1N1 outbreak is even prompting the United States […] Read more »

The first week of September has seen a deluge of new arrivals at the App Store. It’s time for me to search through the latest releases for iPhone and hand-pick my recommendations for the past seven days. This week I’ve been looking at Button, Facebook, BlogPress […] Read more »

I’ve been using Google Voice since it was GrandCentral, and have been quite impressed. But it’s still in beta, and while invitations to the beta are finally becoming available, I understand that they’re still hard to come by. 3jam is billing itself as an alternative to […] Read more »

When push notification finally made its way to the iPhone, a lot of people were anticipating IMs pushed to their iPhone. At first, I scoffed at this idea. I’d always figured IMs were based around the “instant” part of the phrase, and someone pushing an IM […] Read more »

iPhone OS 3.0 brings a lot of new features to the table, but I could’ve easily gone on living without all of them, copy and paste included, except for push notifications. Push is the killer feature that elevates the iPhone platform to a whole new level of usability, both as a standalone device, and as a piece of companion hardware to your existing workstation setup.

The iPhone has taken the place of an entire screen in my current home office configuration, freeing up a whole display for more productive use. Here’s a breakdown of the apps that make this possible, and how I use them. Read more »

Screensharing application Yuuguu is an old favorite of WebWorkerDaily. Today, the company launched support for Skype users, bringing its screensharing expertise to one of the largest communication platforms in the world. We caught up with CEO Anish Kapoor to learn a little about the features announced […] Read more »

I like to try to check in with the client once a day. Sure, checking in ticks all the boxes you’d expect: it helps me build a client relationships, ensures I don’t miss any project developments I need to know about, and can help with problem solving. But it achieves two other goals that are equally as important. Read more »

The holy mecca of VOIP calling could be coming to an iPhone near you. Om Malik wrote that he received a tip that Skype is nearing release on the iPhone. What does this mean for us iPhone users? Well, if I had my druthers, this would […] Read more »

It’s the weekend, traditionally a time for quiet contemplation of the freshest iPhone releases, welcome to the App Store Pick. Hang on there one moment though because before we run headlong in to a stack of apps, we’ve got but a few moments to look at […] Read more »

While Rockville, CA is a pretty good name for a web series, Club Rockville is kind of a lame name for a music venue, especially a music venue crammed with hip kids in their early 20s. But that’s one of only a few missteps in The […] Read more »

So you’ve been downsized. Or you’ve bailed before being booted because you saw the writing on the wall. Or maybe you skipped the steady paycheck for a go at being a freelancer. Whatever the reason you are out there on your own now, we’ve compiled a list of apps you’ll need to run your web working business. Read more »

A wide range of different applications and protocols exist for communicating via voice and instant messaging, with some being far more popular than others. OS X comes bundled with iChat, a client offering a number of great features. While not perfect for everyone, it does a […] Read more »

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