More howard-schultz Stories

Square's Jack Dorsey at GigaOM RoadMap

Square and Starbucks have entered into a sweeping and wide ranging agreement that would cement Square’s role in the emerging mobile commerce economy. The coffee giant will accept payments through Pay with Square. Square will also process Starbucks’ U.S. credit card and debit card transactions. Read more »

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The launch of KidZui could be viewed as just another social network for kids hitting the market, or it could be seen as a victory of real-live people over the mighty algorithm. Time and the company’s success will eventually tell. Over the last two and a […] Read more »

Update: for another lesson on the imperative of customer support, spend a few minutes studying Starbucks CEO Howard Schultz’s decision this week to close hundreds of stores nationwide for 3 hours in order to retrain Baristas in good customer service. The Wall Street Journal: Starbucks Closes […] Read more »

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