Get Satisfaction, the company that makes online customer support tools, has finally gone mobile. On Wednesday, the company announced the public beta launch of its first customer-facing mobile app, built with HTML5 and running entirely on the mobile web browser. Read more »
Web companies like Google and Facebook gain business advantage by analyzing large volumes of rapidly changing data about their users, but they are far from alone. A recent infographic from Get Satisfaction charts the volume of data stored in 17 key industry sectors, illustrating that most ... Read more at GigaOM Pro »
Sometimes it’s good to get feedback straight from the horse’s mouth — namely, your customers and clients. But doing so via email can be a pain to organize and manage; that’s why the five solutions covered in this post might be a good answer. Read more »
