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get satisfaction mobile

Get Satisfaction, the company that makes online customer support tools, has finally gone mobile. On Wednesday, the company announced the public beta launch of its first customer-facing mobile app, built with HTML5 and running entirely on the mobile web browser. Read more »

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wendy-lea feature

Get Satisfaction, the company that builds web-based community support tools, has closed on $10 million in series B funding. This round brings the company’s total venture capital investment to $21 million. The San Francisco-based company will put the money toward growth, CEO Wendy Lea says. Read more »

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Web companies like Google and Facebook gain business advantage by analyzing large volumes of rapidly changing data about their users, but they are far from alone. A recent infographic from Get Satisfaction charts the volume of data stored in 17 key industry sectors, illustrating that most ... Read more at GigaOM Pro »

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Big data has the potential to cut operating costs by nearly 50% across all sectors of manufacturing. Get Satisfaction makes several interesting claims about opportunities for big data in an infographic released this month. Market segments such as manufacturing are generating far more data (966 petabytes […] Read more »

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Enter Bearhug, a new “customer engagement platform” that provides businesses with something better than a basic support ticket customer feedback system; an app that enables them to hear what customers are experiencing and saying and actually do something about it. Read more »

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As web workers, we are at the end of a supply line that brings together Internet connections, software, services and operating systems produced by large multinational corporations. We’re the 21st-century equivalents of the general store proprietors of an earlier age: we choose from a vast array […] Read more »

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In the astonishing time surrounding the news of Michael Jackson’s death, there were several false rumors that other celebrities had died. I started wondering how I would react if someone posted false information about me and my business. Now, I’m not famous, so I doubt that […] Read more »

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