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Google’s reworking of its social network, Google+ shows that the company has started to marry data with design and craft new experiences. Will that be enough to turn you and I into active participants? Who, knows, I am just happy it doesn’t look like Facebook. Read more »

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A recent survey found that 76 percent of respondents store their digital photos on multiple devices using multiple services.That means ample opportunity exists for companies offering solutions that tackle this “dispersed photo problem.” This report analyzes the aforementioned survey’s results, and also measures 18 different vendors against what respondents value most when it comes to photo-organizing solutions. Read more »

Weekend Plans

Reality TV, Raymond Chandler, Miami cold case, a dead hedge fund manager and privacy in the age of Facebook, circa 1985 — here are some of the the stories on the menu for this weekend. Enjoy! Read more »

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Accurate timing has grown more important in distributed systems, not just for mobile networks, but also for tracking data between data centers. Our love of digital junk is pushing storage to the edge. Read more »

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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »

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Content owners, whether they are publishers, retailers, or marketers, are always looking for new ways to deliver a unique experience to their customers. We call this content personalization. Key trends in this area are led by a collection of technologies that we call post-programming curation. These technologies use the best of behavioral tracking, collaborative filtering, audience targeting, and dynamic content presentation. Read more »

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For online media companies, social platforms like Facebook and Twitter bring many opportunities as well as risks. An intelligent and proactive social media strategy can expand a brand’s reach. But the more heavily a media company relies upon a social media platform the more it relinquishes control over the customer experience. Read more »

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