Salesforce.com mobilizes its service cloud
The latest Salesforce.com effort brings in-app support, chat and co-browsing to users of specified shopping, banking and gaming apps. Read more »
Penn students build Firefly to make co-browsing drop-dead easy
photo: Firefly
Patrick Leahy, co-founder of startup Firefly, turned down a prestigious Wall Street investment banking internship to build software that takes the messy plug-ins and downloads out of web-based customer support services. Read more »
BrowsePal: When Link Sharing Isn't Good Enough
There are plenty of ways to point other people at content on the web that you find useful or interesting: services like del.icio.us, email, instant messaging. But sometimes link sharing can get to be a nuisance. That’s where BrowsePal comes in: it’s a no-setup, no-cost co-browsing […] Read more »
