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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more at GigaOM Pro »

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photo: Tartos/Shutterstock

The cloud is dominated by massive, super-scale providers like Google and Amazon. But that is going to change, and eventually every business big or small will have a cloud suited specifically to their needs. Read more »

startupsecurity
photo: alexmillos/Shutterstock.com

Online security is big business, and is only increasing as private data moves to the public cloud. So while it’s a tough market to break into, there are also great opportunities for focused startups. Read more »

Sumo Westlers Compete In Bejing For First Time In 30 Years
photo: Getty Images

Nothing strikes fear in a business like having the world’s largest e-tailer and cloud provider decide to take you on. But, according to Chris Potter, of Screenlight, you can not only push back — you can succeed, if you follow a couple of rules. Read more »

Kim Dotcom THR3

Alleged pirate Kim Dotcom’s latest venture, Mega, tackles cloud storage. Whatever Dotcom’s motives, Andy Manoske, of GGV Capital, says his startup is bringing a much-needed upgrade to security standards for the cloud storage business. Read more »

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photo: John Wollwerth/Shutterstock.com

Despite the inexorable move to the cloud, some companies cling to the idea that the risks outweigh the benefits. Dave Girouard, former President of Enterprise for Google, argues that the logic these skeptics use is, well, “insane.” Read more »

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