More client-satisfaction Stories

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OK, so it’s over one month later, and I finally got a car. I’m actually pleasantly surprised by my final day of car shopping. The first go-round was quite frustrating and ended with me giving up, but I’m happy to report these latest lessons in customer […] Read more »

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Many freelancers, especially at the beginning of their careers, may find themselves working with very difficult clients. When this has happened to me, either I helped change the client’s working behavior or stopped working with them altogether. While I always aim for the former approach, sometimes the better option is to end the working relationship. Whenever this happens I hope that if I do work with the client again in the future, they’ll be more cooperative — but that’s not guaranteed.

When one of your more difficult clients contacts you for a new project, how do you work with them again, without repeating the problems you previously had? Read more »

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“Just do your work and then I’ll pay you.” I couldn’t believe what I was reading. My client told me to “just do (my) work” and yet he didn’t want to discuss any of the things that I needed to know to get the work done in the first place.He wanted to do away with the needs analysis stage and just get me to write a 50-page e-book based on a vague one paragraph description. If there’s a web app for telepathy I haven’t seen it, so he shouldn’t expect that I know how to finish a project after the first two emails.

To avoid this problem in the future, I’m reevaluating the way I work with clients. How do I include them in my work process? Can I improve on my current methodology? Read more »

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Sometimes, the cause of freelancing mistakes lies in forgetting to ask the right questions. I know this because it has often happened to me, whether I’m applying as a contractor for a project or I’m the one hiring others to work with me.  Asking these questions, […] Read more »

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Ok, you’ve had days where you felt the way that this guy looks. Smaa-ck! Now consider this: He got on base. It’s just one more way that founding is like baseball. “Not everyone gets a home run, but sooner or later you’re bound to get hit […] Read more »

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[qi:013] This week I read a fascinating article by Joe Weinman that was published in Business Communications Review. In it, he proposes an innovative concept that could initiate a paradigm shift in Internet search, fixing what may be its biggest problem: too many results, many of […] Read more »

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