More big-data-analytics Stories

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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »

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Opportunities for big data and data-analytics firms in health care are likely to expand dramatically in the coming years. Driving this are trends such as the Patient Protection and Affordable Care Act, the use of data to address inefficient processes, and the rapid growth of mobile health. Read more at GigaOM Pro »