EU says Apple still not conforming with warranty laws
Apple’s warranty practices come under fire again in Europe as EU Justice Commissioner calls for better enforcement of current consumer protection laws. Read more »
Italy fines Apple again over AppleCare
Obviously a quarter of a million or so is nothing to Apple, which has about $120 billion in the bank. But this episode does signify the end of this strange saga wherein Apple — for a while — refused to budge on selling AppleCare in the country. Read more »
Apple decides to comply with Italy’s free two-year warranty policy
The company has been fined almost a million euros for selling paid warranties to Italian customers who should have had free coverage. Apple seemed to get away with ignoring the law for a while, even as Italy got more aggressive in its enforcement. Read more »
Apple’s iPad prototype from the early 2000s, plus 4 other Apple stories to read today
Here’s our daily pick of stories about Apple from around the web that you shouldn’t miss. Today’s installment: How old is the idea for the iPad?, Chrome for iOS stats, the future of OS X, and Portugal may follow Italy in suing Apple over warranty practice. Read more »
Italy not letting Apple off the hook for illegal warranty policy
Another international legal snag for Apple: Italy is moving to add additional fines and even force the company to temporarily shut down its operations in the country until it complies with local laws that require two years of free warranty coverage. Apple has ignored previous warnings. Read more »
Apple fined by Italian authorities over AppleCare policies
Apple has run afoul of Italian authorities for providing misleading information about consumers’ rights in the country when it comes to product warranties. On Tuesday, the country’s Antitrust Authority announced it had placed a fine of €900,000 euros ($1.17 million USD) on the iPhone maker. Read more »
New AppleCare+ extended warranty covers accidents
Apple has introduced a new level of AppleCare for iPhone shoppers, called AppleCare+. This version of Apple’s extended warranty coverage is available beginning Oct. 14 — the same day as the iPhone 4S — and covers accidental damage, unlike the previous variety. Read more »
Mac 101: 10 essential tips for bringing a Mac to college
With Mac products so popular on college campuses these days, here are some tips to make sure your (or your kids’) college Mac experience goes as smoothly as possible, and won’t end up completely derailed if it does run into a few bumps. Read more »
Apple Personalizes Troubleshooting With Support Profiles
Earlier this year, Apple launched Express Lane, a support site designed to help consumers diagnose problems with Apple products through category selection. Now, Apple has taken the idea of customized help a step further with the My Support Profile website. Read more »
Apple Support Discussions to Become a “Community”
According to an announcement at Apple Discussions, “very soon” we can expect more easily accessible and friendly “Apple Support Communities” for all our free troubleshooting needs. Expect to get what you pay for; The Introductory FAQ doesn’t give the impression that will change much. Read more »
Reason to Quit: Apple Warranties Void for Smokers
I quit smoking four years ago, but before that, I was a dedicated smoker for a solid decade. Luckily, I never had any Mac trouble that would necessitate a warranty replacement during those 10 years, or I might’ve been out of luck. Apple has denied Applecare […] Read more »
Apple Acknowledges Battery Overheating in First-Generation iPod Nano
If you have a first-generation iPod nano (the one that looks like a slimmed-down version of the iPod video and comes in only black and white), you may be able to get a replacement or a fix from Apple, depending on what kind of symptoms your […] Read more »
Apple Stores Can Now Replace iPhone Displays While You Wait
For many of us, the iPhone has become a staple item in our daily assortment of tech gear. Like any product that gets heavy use on a daily basis, sometimes it can fail. For the iPhone, that means a trip to the often crowded Genius Bar for help. Now as more consumers are adopting the digital device, Apple is facing an increasing number of iPhones in need of repair. The good news for consumers is, the majority of those repairs can now be done by your local Genius. Read more »
Is AppleCare Coverage Worth the Price?
Many Mac experts recommend purchasing the AppleCare Protection Plan extended warranty — particularly for laptop users, arguing there are just too many things that can go wrong and that replacing notebooks and their parts can be very expensive. But is it really worth it? I’ve heard […] Read more »
Discount AppleCare On eBay
I’m rarely one to buy into extended warranties. I worked at Best Buy (I was young and stupid, cut me some slack) long ago, and swore I would never waste money on those coverage plans. All that being said, I recommend all my friends cover their […] Read more »
