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Recent events, tragic and triumphant, emphasize the social web’s role as a central source for disseminating breaking news. But getting the facts right continues to be a challenge, and a solution requires cooperation and technical innovation. Read more at paidContent »

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A recent survey found that 76 percent of respondents store their digital photos on multiple devices using multiple services.That means ample opportunity exists for companies offering solutions that tackle this “dispersed photo problem.” This report analyzes the aforementioned survey’s results, and also measures 18 different vendors against what respondents value most when it comes to photo-organizing solutions. Read more »

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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »

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Content owners, whether they are publishers, retailers, or marketers, are always looking for new ways to deliver a unique experience to their customers. We call this content personalization. Key trends in this area are led by a collection of technologies that we call post-programming curation. These technologies use the best of behavioral tracking, collaborative filtering, audience targeting, and dynamic content presentation. Read more »

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