There’s no need to act like Verizon’s alone in the BW capping. AT&T does it. So does Sprint, they were just the last ones to join the party.

When it comes down to it, all of these carriers suck. It’s just that some suck less than others, in some areas.

I would bet that the rep you spoke to was reading your trouble ticket in Remedy. And I would also bet that someone had posted an entry in the system that they had tried to contact you but were unable to reach you.

I would also bet you were talking to Customer Care. Tech support doesn’t handle shipping of phones/modems or replacements. It gets handled by Customer Care. In either case, I wouldn’t put the Rep/Tech above fudging a ticket entry. The metrics they force on their underpaid workers/contractors is horrible. I know, I used to work on the VOL support contracts, and we asked for a lot.

Woadan

Nate: High speed data… and bandwidth caps. :) Seriously, though, I like Verizon’s network too; I set my Sprint phone to force roam any time I want to use it, since I get free roaming.

I hear Sprint’s customer service is even worse, though my own experience with them was short, painless, and went well.

I ended up canceling my Verizon account because of a situation like this one, except it went on for weeks and involved strings of lies and tossing me to representative to representative, etc. There was a substantial amount of money involved as well hardware. It really turned me off from the company, after great relations for like 6+ years.

I love verizon, have probably 70 phones and several aircars setup through them and frankly they blow away any other wireless company when it comes to customer service.

Lie to me, lose my business for good. Simple. If I’m feeling generous, I might ask for your manager and explain why I am walking away, but – I will walk away and spread the word !

People use Verizon because you can travel coast to coast without losing a signal, and their 3G network reaches more than just the major cities.

If you like getting high speed data, Verizon is the place to be.

Yeah, last time when HP sent to me a replacement hard drive, there was a week gap between the time HP informed me of the shipment and Fedex actually picked it up. Of course it took another 3 days the package arrived at my door, and it was sitting in my porch for a week since I was on business trip then.

That said, I never get why people use Verizon with their expensive plans, poor service, crippled phones, and ugly logo. ;)

Nope, he said he was reading that from the Fedex tracking site which is why I made him give me the tracking number.

It was probably a internal system telling him it was shipped on the 21st but he did NOT know when FedEx actually got it. This is a common thing in companies as large as Verizon. It’s sad really…the ones who CAN afford to do it right, don’t.

Wow.