There and back again: the Apple has a hyperdrive
I’m not sure what this means just yet, but DHL picked up the MacBook Pro yesterday and it apparently arrived, was repaired and is pending return already. We might as well place unofficial bets on the outcome now because I almost expect the notebook to be back here tomorrow; most impressive (and thank you DHL for transporting it at the speed of light!).
- 3:1 odds that both memory modules were replaced
- 2:1 odds that the main logic board was replaced
- 5:1 odds that both the memory and the logic board was replaced
- 10:1 odds that I get an entirely new unit
- 50:1 odds that it’s actually repaired and working. ;)
Ok, I’m just kidding on the last one; I fully expect a resolution and as I mentioned, I’m very impressed with the turnaround time so far. Too bad the Apple repair status page doesn’t provide details of the issue. Keep those fingers crossed and let’s hope they didn’t install that kernel panic screensaver behind my back.
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Most technical service like that, for the large manufacturers, is performed by a logistics service group, not the manufacturer themself.
To make the return quicker, the logistic groups have shops immediately accessible to the carriers’ hubs…UPS completely eliminates the service group and does this type of repair work FOR the manufacturers (HP for one, I think.)
http://ups-scs.com/logistics/returns.html
Fingers crossed for “New Unit”.