well, apple continues to have the highest customer service rating of any other manufacturer. I’m sorry you had problems with yours, but all computers can have problems. You don’t want to just look at a few data points and draw a conclusion…bad idea.

The reality is that they, in fact, have a *better* record than everybody else. That doesn’t mean there aren’t problems to be found..but the data shows that there are less than others.

PJE, I have an update that will appear later today on that issue.

James, Whatever happened to the time machine backup recovery issue you had with the Mac?

Hopefully your Mac woes will be behind you now…

And that’s the very side of Apple that seems to be ignored amongst all the gushing. Considering the small user-base they seem to have an unnaturally high rate of hardware failure. The web is full of stories of failed “logic” boards, melted power jacks, mooing and expanding macbooks but I can’t say I’ve ever heard of similar problems with the other big brands like HP or Dell. I’ve certainly never experienced anything as catastrophic as a failed mother board on any of the countless PCs I’ve owned or worked on. The fact that your repair was delayed because the queue ahead of you was so long only confirms this.

It’s really pretty bad that products that are so expensive seem to have such a high failure rate.

This blog more than anything else has put me off buying a Mac, even though I want to. The thought of having to go to the mall every other week to get the thing working again scares the heck out of me.

Under warranty. :)

That’s why I love my clone PC. I’m the fixer! :)