I have the same problem! I have been with t-mobile since 2001! I have emailed asking why I would have to pay so much more than a new customers. I have send the same email THREE times with no response. Poor excuse for customer service. Clearly it’s all about the money for them rather than the customer.

yeah, considering leaving this company simply to make a point. it is disgusting to treat existing customers this way. make us pay $400 while new customers get the sweet deal of $180???? GREED GREED GREED!

Well to get the discount on the phone you have to have your contract to be up. In other words it has to have been 2 years since you signed a contract with them. Then you can get it and sign another 2 year contract

okay this is what i did….i opened up another phone under my contract and got it for $179…i just changed my sim card from the old phone to the g1 and kept the same number…but now instead of having just one fone under my name. i have 2 phones under my plan…a shared plan, but im really not using my other phone since i just want to use the g1…so in reality im just using one phone which is the g1 and not the other one…its kind of the same thing in my opinion…

You guys act like this doesn’t happen anywhere else. EVERY single carrier charges you an outrageous price for CURRENT customers(Contracted). The WHOLE point to the $179 price is solely to attract NEW customers. They don’t care about the current seeing as they already have you under contract.

My upgrade price is 349 + 18 fee. I have been customer since 1997 and have only gotten a new phone from themauthorized dealers twice (initial purchase and a upgrade march 07). I really dislike how they are wording the price of this new phone.

My husband just picked up his G1 this morning. I was under the impression that he would be spending $179 plus tax and fees and whatnot. I just got off the phone with him, and he told me that it ended up being a little more than he expected. I asked him how much, and he said $379. THREE HUNDRED AND SEVENTY NINE DOLLARS FOR A PHONE. He gave me the whole partial upgrade song and dance, but I’m still furious. Needless to say, he ruined my day and is going to get punched in the throat when I get home.

Tried to open a new account with T-mobile today.
The problem is I already have one in my name that my wife is using because she has no SSN# at the time we opened the account.

Only thing available for me was to pay full price and 1 month upfront .. and I definitely don’t have any credit glitch .. ridiculous.

Worst thing is that if she opens the account for me then I will not be able to transfer my att phone #.

They really like to make things difficult, which is the reason I was with att in the first place (for some very obscure case I had to cancel my tmobile account then and couldn’t open a new one for 90 days !!!).

So it looks like 1 more year for me with att. Way to go t-mobile !!!

Doesn’t anyone read the “requirements” for the upgrade? T-Mobile isn’t hiding anything. You will see the $179 price IF you are 22 months into your two year contract or 11 months into a year contract. Of course for those without a contract (and not on flexpay) you will see the $179. No big deal and they are not trying to jack you. Read the print.

I was soo excited to get the G1 Wednesday morning until today I saw that I was going to have to pay $299 instead of $179. If I wanted to pay that much, I would just go out and get me an iPhone or wait for the storm. Or stick with my shadow. I’ll be at 22 months next month, but I want the phone NOW!!!

I was debating buying this phone, but apparently you have to wait until your contract is almost up to get the special price. Very misleading. By then I will probably just opt for the iphone. Why do company’s not give their current customers better deals? You can go to wirefly.com or letstalk.com and see great deals for non-current customers. It’s this reason I usually switch providers every time my contract expires, because I can get a better deal with some one else. You think they would want to retain their current customers.

ima get the g1 even if i hav 2 save da money