Comments on: Samsung Customer Support: final update http://gigaom.com/mobile/samsung_custome/ Sat, 11 Feb 2012 02:47:52 +0000 hourly 1 http://wordpress.com/ By: Jason http://gigaom.com/mobile/samsung_custome/#comment-407676 Thu, 06 Sep 2007 19:34:58 +0000 http://jkontherun.wordpress.com/2007/02/02/samsung_custome#comment-407676

I’m sorry but there is no way my experience with samsung was even close to helpful.

I purchased a new monitor which had a manufacturing defect. No damages to the packaging to indicate an incident occuring during shipping.

Right from the start Samsung gave me misleading information. Furthermore did not update me on the situation even when they backed out of replacing the damaged product as originally promised.

They’re customer support “managers” are unexperienced scut monkeys that repeat the same quotes from their warranty agreement booklet over and over. I could have a more intelligent conversation with a rock. They are trained to prevent company expenses at all cost and essentially are useless to contact.

I hope to not purchase any more of this junk in the future.

]]> By: Mike Cane http://gigaom.com/mobile/samsung_custome/#comment-407677 Fri, 02 Feb 2007 13:28:43 +0000 http://jkontherun.wordpress.com/2007/02/02/samsung_custome#comment-407677

Well, this is excellent news! It gives me confidence in Samsung’s service. Welcome back!

]]> By: gork http://gigaom.com/mobile/samsung_custome/#comment-407678 Fri, 02 Feb 2007 09:36:03 +0000 http://jkontherun.wordpress.com/2007/02/02/samsung_custome#comment-407678

Welcome home sammy.

]]> By: Oliver http://gigaom.com/mobile/samsung_custome/#comment-407679 Thu, 01 Feb 2007 23:11:20 +0000 http://jkontherun.wordpress.com/2007/02/02/samsung_custome#comment-407679

I guess Woot tells you what a fair price for a refurbed/well-cared-for Q1 is :)

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