Comments on: Roadrunner high speed internet? When it works, that is.

By: Lawrence

Lawrence — Mon, 11 Feb 2008 22:38:04 +0000

Excellent article! T1 high speed internet is the future of broadband communications at http://www.1-satellite-tv-facts.com/T1-Internet-Service.html

By: Bart

Bart — Wed, 13 Sep 2006 15:58:35 +0000

I am so not a computer geek, that I am totally at the mercy of Verizon and the kindness of strangers.
Have had verizon dsl for years, and went to their wireless router about a year ago. All has been fine until the past five days.
During the day time I NEVER lose my internet connection. But come 8 pm or so, the internet light on the modom/router flashes off and I get disconnet. It comes on, then goes off again every 5 to 10 minutes all night.
I wont go into the hideous story of the 4 calls over 5 hrs to their CS dept. It gives me the shakes. But the final call I was able to get a supervisor who put in a “ticket” to of their technicians check my modem./router remotely, and if they cant ascertain the issue, they will come out in two days.
Here’s my question: since i have zero problems all day long, and only experience the problem after8 pm, could volume from their local server (or whatever the local piece of equipment is that services my area) be causing the disconnects? If more people now have verizon DSL and they all sign on after 8 pm, would /could this be the cause of this?
I’d like to know before the tecy gets here so I can suggest this to him backed up by some intelligent understanding of these things.

By: jk (not the one that started this thread)

jk (not the one that started this thread) — Tue, 08 Aug 2006 22:52:21 +0000

Friends contacted me to look at their problem that emulates those I read here. I personally, have not had a RR problem. My resolution? I finally got fed up, with Cust Svc not wanting to talk to me because I am not the home owner (one time the wife wasn’t even good enough) and contacted their Administrative VP of Cust Svc. This was after I spoke with Supv’s, etal. We were now 3 wks into the stonewall run around.

I spoke with the Corporate Cust Svc VP and 20 min’s later the first cable tech was onsite at the pole. An hour later 3 trucks showed up and were at the residence for over 2 hrs. Their instruction was not to come home until it was fixed and the customer was satisfied.

Sad that is what it took, but glad to someone in a 9-5 position really cares and can do something about it. The customer is happy, the techs are home sleeping, and with any luck the Cust Svc side got a wake up call.

By: Kelley

Kelley — Mon, 24 Jul 2006 15:18:59 +0000

Just want to thank everyone for their post. I am having the same problem as everyone, but in houston. I noticed that several posts were from san antonio and austin. maybe texas cable just sucks. i just today got a 3rd modem, and after 30 min of connecting and reconnecting, I'm online, but for how long, who knows!

By: ehorn

ehorn — Fri, 28 Apr 2006 12:40:06 +0000

its hard enough to do a search for just exactly what you need to find on the browser page. I MISS COMCAST

By: Jerry Feudo

Jerry Feudo — Sun, 09 Apr 2006 11:28:24 +0000

I'm having same problem for more than a month now. Is this a cable company problem?

By: Paulaner01

Paulaner01 — Wed, 05 Apr 2006 22:18:06 +0000

The FiOS option is apparently the best, and is being tried out in places like New Jersey - let's hope it makes some inroads because it seems like it will increase speeds AND cut prices by giving The Cable Guy some competition. And we all win when that happens.

By: tpwk

tpwk — Wed, 05 Apr 2006 22:10:02 +0000

You're certainly not alone. The blogosphere is abuzz with cable internet horror stories. I've heard about some of the efforts by cable companies to prevent the spread of FiOS service (most notably in New Jersey, where Verizon is based.) If this is the kind of service they're going to offer, then it's little wonder why they are trying to preserve their monopoly. Would any customer put up with this nonsense if they had a choice?

By: pkp646

pkp646 — Wed, 05 Apr 2006 13:25:16 +0000

I'm not sure what the progress on this in your area, as a lot of cable companies are actively opposing it, but you really should look into FIOS from Verizon. From all I've heard it's got great speeds and reliability at a similar or lower cost.

By: oldtimer

oldtimer — Wed, 05 Apr 2006 12:29:19 +0000

It looks like FIOS is going to be the answer for a lot of us with cable problems. No wonder the cable suppliers are working so feverishly to cut it off at the pass (so to speak). Lets all go lobby for it.

By: Narae Yang

Narae Yang — Wed, 29 Mar 2006 13:45:12 +0000

I used RR at home and Verizon at work. And both internet service is giving me the same intermittent problem. Most of time it helps when I unplug the cable box and router and plug them again. I started wondering if it's because of Wi-Fi. Maybe too many people are getting on the same network....Not sure yet.

By: Uday

Uday — Sat, 17 Dec 2005 17:14:51 +0000

I have the same problems. I live in a new neighbourhood and its amazing how long you have to wait on hold to talk to road runner. I really miss comcast, reasonable prices and execellent service.

I wish I could get FIOS. Their website wont even recognize my address.

:-(

By: Will

Will — Wed, 02 Nov 2005 17:16:36 +0000

Yeah, I've always had problems with RR since I started with the service. Usually I would just go down to their office here in Austin and get a new router. Well, here lately my service would disconnect, reconnect,disconnect,reconnect all within 15 seconds and then work for awhile before it did it again. So, I go down and get a new router. Didn't help. This is a huge bummer since I play poker online regularly and it has cost me several hands/tournaments worth a lot of money! I'm seriously about to throttle someone from TW or just go get something else. Except, is there anything as fast that is affordable??

By: Kevi Miller

Kevi Miller — Fri, 28 Oct 2005 08:26:18 +0000

I had a similar intermittent problem with a different company. Ultimately it turned out that a connection outside the house hadn't been properly sealed and rain had gotten in and rusted a connection.

By: jk

jk — Tue, 25 Oct 2005 11:04:16 +0000

Eric, my standard rate is $150/ hour. Give me a call.

By: Sheri

Sheri — Tue, 25 Oct 2005 09:17:16 +0000

I think we should switch to Verizon. Possibly a T1 split voice/data line. Hmmm. Have you noticed that the service seems to go down EACH AND EVERY TIME I TRY TO GET ON? It's a conspiracy! I'm so lucky to have you around to take care of this!