Comments on: Palm Pre Build Quality Issues Continue to Slide Out http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/ Sun, 27 May 2012 08:45:01 +0000 hourly 1 http://wordpress.com/ By: Scott http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421772 Mon, 28 Jun 2010 13:22:27 +0000 http://jkontherun.com/?p=38962#comment-421772 I am on my 3rd pre in 6 months.
1) touch screen would not activate randomly
2) the sprint gave me a replacement, but the screen was blurry.
3) worked great for a month, but now every 5 minutes the “Cancel, Power, Airplane Mode” pops up. so it never sleeps and the battery dies in less then a day.

I would say the build quality is not so good to say the least. I am heading to the sprint store to return the 3rd and get a 4th….

]]> By: DAWN http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421771 Mon, 08 Feb 2010 20:11:51 +0000 http://jkontherun.com/?p=38962#comment-421771 I have had my palm pre from Verizon 2 weeks .. my screen is also cracked and Verizon wants me to pay 100.00 ded on insurance! Are you kiddin me?! It is cracked right where it slides into the clip. I was a happy TREO owner for 2 years and I am so mad that this PRE is not made of the same quality that Treo was. What a shame. Looks like I will have ot convert the DROID.

]]> By: Pre owner http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421770 Fri, 23 Oct 2009 11:08:33 +0000 http://jkontherun.com/?p=38962#comment-421770 Guys, managed to slightly resolve the issue using some foam; details here:
http://www.palmpreo2.net/slider
Hope it helps!

]]> By: jake http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421769 Tue, 20 Oct 2009 04:16:40 +0000 http://jkontherun.com/?p=38962#comment-421769 Same here.

]]> By: Ericka http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421768 Wed, 14 Oct 2009 13:26:55 +0000 http://jkontherun.com/?p=38962#comment-421768 Rob, I’d suggest getting it exchanged now, while the issues are only slight. I ignored mine because they didn’t bug me, but as you can see from my above post, that was a BIG mistake. Good luck with the next one and enjoy!

]]> By: Rob D. http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421767 Wed, 14 Oct 2009 13:15:45 +0000 http://jkontherun.com/?p=38962#comment-421767 I have slight play in mine. I have had it for a few days now. There is only a slight gap at the top and the volume keys on the side wobble slightly from side to side but they still engage quite well. I have slight play from side to side but I have decided to keep an eye on mine and I have made sure to get Sprints insurance on the phone. I would normally be so OCD about that but the play doesn’t bother me. I got mine at radio shack. The only thing I will ask them is if that play is normal because they also all have Pre’s at that store. If its normal I won’t worry about it.

]]> By: kyle m http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421766 Wed, 07 Oct 2009 01:11:09 +0000 http://jkontherun.com/?p=38962#comment-421766 Ive replaced 3 .. and maybe im anal retentive cause mines had minor oreo twist and minor gap… but my old sliders never had this much twist/gap after a year of useage so i wont stop exchanging till i get one that doesnt twist this much

]]> By: Damon http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421765 Sat, 03 Oct 2009 03:58:31 +0000 http://jkontherun.com/?p=38962#comment-421765 I seriously love the Palm Pre but I will be picking up the insurance coverage on the phone. I am on my third phone. I had two phones that had the same issue. When you remove headphones from the phone the ear speaker and microphone will not start working again. The microswitch in the phone plug must be a poor design. At first you can fiddle with the headphones plugging them in and out several times and it will come back on. After time it stops working all together. I use the factory headphones. I do have concerns about the long-term reliability of the phone.

]]> By: Ericka http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421764 Wed, 30 Sep 2009 14:27:56 +0000 http://jkontherun.com/?p=38962#comment-421764 My Pre is officially done for. what started out as the gap, got worse after my son dropped it a few times. Finally, one drop ON CARPET, made it come completely apart. It’s held together only by the spring and the goldish ribbon thing. I wish I hadn’t of ignored the gap in the first place, because now I’m well beyond my 30 day replacement period. However I LOVE my Pre. It stopped working last night, and I’m going through some Pre withdrawal. I will hopefully be replacing it if I get get my insurance to work with me on the deductible. I DO NOT want to put another $100 into it. I do recommend it tho. Just report problems and exchange it ASAP. It’s worth a few bad ones to get to a good one!

]]> By: Adam http://gigaom.com/mobile/palm-pre-build-quality-issues-continue-to-slide-out/#comment-421763 Wed, 23 Sep 2009 18:08:36 +0000 http://jkontherun.com/?p=38962#comment-421763 Well, right out of the gate my phone was solid. after around a week my pre acquired the “oreo wobble.” the wobble effect however was dampened once i put on the touchstone charger back. It became bearable, but annoying. About 2 months later, my pre, while pulling it out of my pocket, i noticed my screen had cracked and was spiderwebbing from the home button. I had not caused any damage to the phone besides normal wear-and-tear. I went to sprint for a replacement; no go. i called palm; now i have to wait a 2 weeks for a replacement and may be charged $200, might not…

It has been a trip with palm and sprint and has left me very unhappy. when do i draw the line between the phones features, and its quality? well, very soon. Don’t upset me again palm.

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