Is there another BlackBerry outage?
I don’t know what to do. One thing that has always been as certain as paying taxes is that my BlackBerry will get my email and usually before it shows up on the desktop. My faith has been shaken today as the last email that has crossed over the ether to my BB arrived over five hours ago and I don’t know why it stopped or even what to do. I have my BlackBerry retrieving two email accounts, the primary is my Exchange Server email account that is handled by a hosted BlackBerry Enterprise Server and the second account is a POP account. The ES is working fine and all indications are the BES is working too. But here I am with no email on the BB and I am quite frankly missing that flashing red light. :(
UPDATE: I did a semi-hard reset of the BB and email is flowing once again. I suspect that my BB wasn’t seen by the BES for some reason and the reset made it visible again. Woot!
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It’s not a service-wide issue, that’s for sure. I’d call your provider, since *my* BB is just as irritating as ever today.
You gotta be kidding me indeed. If you couldn’t get access to a blackberry server, then maybe; but you couldn’t get access to a POP3 email server, and don’t outline any troubleshooting you may or may not have tried, or researching the web for identical issues, or contacting technical support, but instead make a personal blog post pointing at the service provider telling the internet of a possible service outage? Have you considered it may be more practical to actually call and notify Blackberry to see if they have a service issue rather than scream fire in a crowded theater? Perhaps they could have assisted you in narrowing down the problem, before you even made a post about it. Or maybe you’re just kidding us all.
Sprint, the reason I posted that here was I knew that as varied as our readership is I would shortly get an answer whether or not this was widespread. I got exactly that within a few minutes of posting it and then began my troubleshooting which proved successful. I then immediately updated the post to reflect that. Sorry you took offense.
Interestingly, yesterday morning my email stopped too. A simple recycle on the power got it going again.