Comments on: HP Repair Watch- Day 5 (final)

By: Noahas

Noahas — Sat, 26 Aug 2006 22:30:02 +0000

Just out of curiosity, when they wiped it clean, was it back to essentially a new installation of Windows XP tablet? Or did it have all the garbage that came with it originally (add-on things)?

By: Chris Magnusson

Chris Magnusson — Sat, 26 Aug 2006 20:03:21 +0000

I've always been impressed by HP's warranty service. I've only ever owned iPaq Pocket PC devices made by them, but the service has always been outstanding. Especially the last round of glitches I had where they must've sent me out six different devices to correct the issue I was having.

By: feralboy

feralboy — Sat, 26 Aug 2006 19:59:41 +0000

Same response here. Twice. Unfortunately, the third repair wasn't the charm. Everything that could possible go wrong did, and I ended up having to call a VP at HP to get it resolved. Did it sour me, yeah, kind of, but the TC1100 is still the one to beat, even with it's 1.2 Ghz processor. We definitely need to implement a Tablet PC Hall of Fame, so we can give this baby a lifetime achievement award!

By: Stephen Feger

Stephen Feger — Sat, 26 Aug 2006 19:51:24 +0000

That IS great news. I am impressed. As a fellow TC1100 user, I’m also pleased to see I can still rely on them if need be. Hopefully I won’t have to.

Very, very good news.

By: Marc Orchant

Marc Orchant — Sat, 26 Aug 2006 09:38:17 +0000

w00t! Awesome news James. Glad to hear you're back in business. And kudos to HP for a great performance.

By: David Daugherty

David Daugherty — Fri, 25 Aug 2006 21:20:34 +0000

Jk, glad to see that you had pretty much the same great service that I experienced when my TC1000 stopped charging. I sent my tablet in on the Tuesday before last Thanksgiving. The part that blew me away was it was on my doorstep the next Monday following Thanksgiving! 6 days after sending it in over a 4 day holiday weekend.

This kind of service is one of the main reasons I will be upgrading to a TC1100 in the near future, and not another tabletPC manufacturer.

By: James Arendt

James Arendt — Fri, 25 Aug 2006 20:00:00 +0000

I used HP’s warranty/ADP repair on my nx7000 laptop. The turnaround time was essentially identical, maybe a day shorter than JK’s. I sent it in to repair a flakey power connector. It came back with that fixed along with a fix for the superficial crack on the frame holding the LCD. I didn’t even mention it and they fixed it. Throughout the process, HP’s support was great.

Fortunately, they didn’t wipe my system. :) But, I was still ready for it.

By: Fernando

Fernando — Fri, 25 Aug 2006 16:33:11 +0000

While it is great to see such an efficient service and a most happy ending to this sage, one can only wonder. JK is kind of “TC1100 royalty”, so maybe he got the royal treatment by the HP folks (I am sure they read this blog). Would Joe Schmoe owner of a TC1100 get the same level of service? :>)

I am glad you are up and running again. It would be nice for you to report at some stage about your experience in dealing with the “all of a sudden I lost my computer and need to use my backup PC for a few days” situation.

By: jk

jk — Fri, 25 Aug 2006 14:07:28 +0000

What is really amazing about this rapid repair is the fact that the tc1100 has been discontinued. Must have some spare parts laying around. :)

By: Gordon

Gordon — Fri, 25 Aug 2006 13:44:30 +0000

Ug I am so tempted to pick one of these up...I'm really hoping that some awesome things come out with Vista pre-installed next year but this is such a great tablet and it can be had at a good price. It's great to see what a wonderful job HP did with the repair.

By: palmsolo

palmsolo — Fri, 25 Aug 2006 13:06:49 +0000

Wow, that kind of service and the size of the device almost makes me think about replacing my Q1 with a HP TC1100. I am surprised they were able to crank out the repair and get it back to you so quickly, that is just amazing to me!

By: Kevin C. Tofel

Kevin C. Tofel — Fri, 25 Aug 2006 13:01:29 +0000

Well, as mobile technology bloggers we aim to please. Oh, you mean HP...yes, them too. ;)

By: Dave Zatz

Dave Zatz — Fri, 25 Aug 2006 12:57:16 +0000

That's pretty impressive service.

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