http://gigaom.com/mobile/hp_repair_watch_2/ Fri, 25 May 2012 16:00:02 +0000 hourly 1 http://wordpress.com/ http://gigaom.com/mobile/hp_repair_watch_2/#comment-47074 Tue, 22 Aug 2006 22:11:27 +0000 http://jkontherun.wordpress.com/2006/08/23/hp_repair_watch_2#comment-47074 I have recently had to deal with HP with regard to a warranty repair on my Compaq laptop. It started badly — they sent me someone else’s computer 2 days after I sent mine in — which I then had to send back some 2.5 weeks later. In the meantime, they evidently either lost or could not find my laptop, so they ordered a refurbished unit for me. I had trouble with the refurbished unit, and now I am sending that back. But the story has a happy ending. HP is sending me a brand spanking new laptop with current specs. While this repair saga makes me laugh when I am not crying, at least HP is making good on the situation. I will definitely buy from HP again, even though this situation has been trying.

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