HP also didn’t have any more of the exact configuration I had purchased (higher res screen, faster proc, more RAM, bigger HD, etc., etc., — all around a better machine that the “standard” offering) and couldn’t tell me when they would get one. They were, however, more than happy to offer to replace the defective unit with a less capable one.

I ended up ditching HP support and sending the laptop to a local HP distributor. The dist. replaced the motherboard and had it back to me inside a week all under my HP warranty. I only paid was shipping to/from the dist., which was more than offset by the non-billable hours I had spent on the phone with HP “support”.

As I said, I hope you have better luck than I did. If not, consider looking up a local distributor/repair shop.

The best I have seen of late is Lenovo. From web ticket being opened to having the device back in my office was under 96 hours. That’s simply fantastic.

Hopefully HP will provide a similar level of service to James.