Comments on: How not to conduct good customer service

By: jk

jk — Thu, 05 May 2005 07:12:15 +0000

Tony http://jkontherun.blogs.com/jkontherun/2005/04/new_copernic_ve.html

By: Tony

Tony — Wed, 04 May 2005 21:24:54 +0000

Any update on this? After over a month, have they resolved/fixed it?

FWIW, I too have had odd conversations with Copernic. Several of them documented in my blog (http://bloggit.livejournal.com), noting that they misrepresent the product features and they don’t handle moved Thunderbird files well. But it’s still up in the top two Desktop Search Products. (If MSN Desktop adds Thunderbird, it will be a distant second though. Fortunately for Copernic, that doesn’t seem likely.)

By: jk

jk — Thu, 31 Mar 2005 16:23:35 +0000

Thanks for the update, Marc. You saved me the trouble. :)

By: Marc Orchant

Marc Orchant — Thu, 31 Mar 2005 16:00:37 +0000

For those of you following comments here, I’ve been in touch with with two executives at Copernic today who have, like David, acknowledged the problem and are taking active steps to correct it. They have a Tablet (or two) in house now and I’ve already heard from their VP of Technology that a fix is in development and should be released for testing shortly.

Everyone makes a misstep here and there. This is an amazingly agile response from Copernic and I think they should be congratulated for recognizing and responding to the concerns that the Tablet PC community has raised.

By: david burns

david burns — Thu, 31 Mar 2005 12:03:37 +0000

OK, we hear you.

We will go out today and buy a Tablet PC and try and work out any glitches with CDS support.

We are very proud of the fact that we offer free and very responsive email technical support, and you actually get to talk with a real live person that gives you her name. Try getting that from the major portals…

David Burns
CEO – Copernic

By: Paul

Paul — Sun, 27 Mar 2005 18:24:31 +0000

Whats even more shocking is thats its not true, you can installed Windows XP Tablet Edition on a normal PC, I had to create a Windows XP Tablet Edition "SOE" for a client here and using that same process, can load up Windows XP Tablet Edition on a normal PC, its unusual true but it can be done and tested. They are just lazy and haven't done much research into how to get Tablet edition OS on a normal PC.

By: XDS

XDS — Fri, 25 Mar 2005 17:18:45 +0000

I had the same experience. Had to repeat my information several times, and when she emailed me asking if I had write-anywhere on, I knew they didn't have access to a current TPC. Oh well.

By: Steve

Steve — Fri, 25 Mar 2005 13:23:21 +0000

Given that they're up against Google and Microsoft in this market, I've got to say that's more than a little shocking.

By: e

Fri, 25 Mar 2005 12:38:35 +0000