I am experiencing this EXACT same problem currently; my work laptop was being upgraded from 1GB to 3GB, and no combination of 2 modules (Apple’s original 1gb and the new 2gb, any of _4_ different ones) works. However, any single module of any size in either slot is just fine and dandy. Talk about screwy.

Now to see if I can get it fixed without running out of warranty time and disrupting work too much, since this is my only work machine :P

Adam, I’ll let Kevin tackle that one.

Thanks, James….and any opinion on new or refurb macs? Some people say it is actually better to buy refurb because it is more thoroghly tested than the new ones. It also seems that there is some kind of rule that after 3 times not getting fixed apple usually gives a new computer, so eitherway isnt that a good option then?

adam, I’m no Mac expert having only had mine for about a month but for video editing and graphic design you need all the horsepower you can afford no matter the PC. I would go with the 2.33 GHz with 256 MB of graphic memory and 3 GB of system RAM if you can afford it. You will appreciate all the power when you start editing video or doing serious graphic work.

You guys on this website seem like the Guru’s of Apple Computers! I needed some advice, sorry if im talking off topic. but i really dont know who to talk to. I am a college student studing Graphic Design at UH. I wanted to buy a macbookpro c2d and was confused on buying a new or refurb, and if i really will notice any differnce in the 2.16 w/128 graphic card and the 2.33 w/256 graphic card models, and if i should stay at 2gb ram or 3gb. I will be using mostly adobe software, and will be ocassionaly editing video and using win xp or vista. Was hoping you guys here could help me decide. Thanks a lot.. its so hard 2 get good advice.

Hey, Kevin,

Just a thought, but this might just be the time to point out to Apple about your connection to this website and how X million people a day read your saga….

Who knows, His Steveness might just FedEx you a brand new MBP….

;-)

Good luck!

Man, I was playing with one at the Apple Store last night. Wicked fast. But HUGE!!

It seems hit and miss with these macbook pros.

I bought mine online and havent had a single problem with it. I mainly run winxp on it and no crashes, nothing.

However, one of my clients saw the success I was having with using it as a pc laptop and bought one from the local mac store, they had very similar problems to what you describe. after a few attempts at trying to take it back to the store to get it working again, they finally gave up and bought a big, bulky dell.

After talking to me a second time and wonering why I wasnt seeing the problems they were having, they tried it one more time with a different employee and had the same crash problems.

I wonder if it has anything to do with getting it from the macstore or not. it seems like anyone I know that gets it online ends up with a good machine. They wouldnt sell restocked merchandise would they?

Edie, I don’t want to write off the support resources at the K of P Apple store; in fairness, this issue has been sporadic and those are the toughest to diagnose. I do think that for the 2nd repair they only looped through the standard hardware test and not the extended one, but I can’t say that with certainty. Additionally, everyone I spoke with at the store was courteous and seemed willing to try and help.

I really feel for ya! If it is any consolation, I went through the same thing which I have summarized on my blog: http://weblog.techdad.net/archives/apple-support-saga-in-one-place/

The end result was very good however! Just be persistent!