Some Droids Having Trouble With Exchange Mail
Android phones are Google devices at the basest level, that’s obvious. But there are a lot of people out there who need the ability to work with Exchange Servers for email. The Droid handles Exchange email out of the box, so you’d think it would be a good fit for just about everyone. Unfortunately, there is a nasty bug on the Droid that some owners are reporting that makes Exchange email stop working reliably after awhile.
Some Droid owners are finding that their corporate email accounts are just deleting themselves on the phones. One day email works, and the next the account is just gone. They find themselves confronted with the mail setup wizard over and over again. The only solution is to reload the OS and resync the mail to the Exchange Server. No official response has been given by Android or Verizon regarding the problem.
Some Droid owners are reporting that using the $20 TouchDown app for syncing the Exchange mail eliminates the problem altogether. It may be worth the $20 if your email has been impacted until a real fix can be produced.
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I have been using exchange on the Droid since launch without any issues. I’m not a exchange power user but I probably get 100+ emails a day.
From the Verizon threads some users were having all their email accounts deleted not just exchange. Makes me think an application they installed broke it not that the phone OS is having problems. If it is a bug, I hope I don’t get hit by it though.
I’m able to get all my e-mails on the Droid, and I can even create a new message. However, I cannot reply or forward any messages. They all just sit in the Outbox.
Were you able to resolve this issue? I am having the same problem. Reply’s and Forwards won’t send.
Have you guys tried turning the phone off then back on? I have experienced SMTP issues with my non-corporate email, and after a restart of the unit, it sends the emails without delay. Now this is my second Motorola Droid A855, (not because of me) and neither phone lost the exchange email settings. Now the reason why I have a second droid is that another user did experience the problem with his phone, so we swap units and now after almost a month he is reporting problems with my old phone as well, but I haven’t had any problems with his. maybe the whole issue is a USER issue?!
Well i have the DROID and I am not able to send/receive emails from my exchange email account.
I setup my account several times and all of the seetings are correct.
The weird thing is that I see my corporate calendar with all of my past, present and future envents. I was also able to see new events just added today and ones that were deleted.
Does anyone have any idea as to why?
I have setup 11 of these with Exchange for our office in the past 2 weeks. The number one issue I see that follows along with what this thread is discussing is .. Yousetup the exchange account the first time and it syncs your data with email, calendar and contacts. Then your calendar and contacts are working but your email is missing .. or does not send/receive. Every time we go back into Account Settings > Incoming settings the DomainUsername field automatically puts a backslash infrom of the username and that messes up the account if you reconfigure it. Checking it but not hitting next does no damage but if you leave it we all get the same results described here.
Otherwise the DROID is working as designed – it does have shortcomings when syncing to Exchange compared to a Windows Mobile device but that should be easily researched before purchasing the DROID.
I am definitely experiencing this issue. No problems with gmail. However, my exchange account just disappears and I am back to the setup page. I have also noticed that sometimes the email header has the incorrect email body. Has happened several times before and after the 2.01 update. I will remove advanced task killer free as others have suggested this may be the problem.
I removed all apps and still have the issue. I am sending the Droid back today. Must have exchange support or the device is useless.
My exchange account has evaporated three times in three weeks, just as desccribed in this article. The kind folks at Verizon said it was all the fault of my office server setup, and not the phone. They claimed to have not heard of any exchange syncing issues. Fortunately I’m within my 30-day return window and will take this thing back – without reliable e-mail service it’s worthless.
For those who can’t get into your company’s Exchange Mail, I wouldn’t take the Droid back just yet. I was having major problems getting into it, then found that a lot of companies such as mine offer an IMAP route to your mail. I had to go onto my company’s web site, sign up for the IMAP configuration (so I could get the mail over the Internet, as well as the company VPN). It took a bit for the configuration to get stored on the IMAP servers (about 24 hours), but now all is working great! Exchange mail on my laptop and the same mail through IMAP on my droid is working great, all is intact, no problems
I’ve experienced the same problem. My corporate exchange account won’t remain on my phone for longer than 48 hours. This phone is beyond frustrating. I have no apps installed from the market, just the default suite. The device has locked up on me more than once, and in general is completely inferior to other devices concerning email. If the device is not patched after Christmas I am returning this failure and obtaining a working phone. I agree with the above posters; without working email the phone is a paperweight.
If you have had a problem with droid for longer than 4 days, you should have asked verizon for a replacement. Obviously not all devices will be perfect or even good, there are some bad apples out there. If you are still fighting it, you must be a glutton for punishment!
Since I setup Exchange on my droid, thousands of older emails have been deleted from my mailbox without me doing anything. The sync function seems to have a bug in it that deletes emails and calendar events if they are not on both the phone and the mailbox and anything older than about a month disappears. There doesnt seem to be any settings that affect sync rules or conflicts. Anyone else having this problem?
Hi, I have been having terrible email processing issues with my exchange email on the Droid. I have had to reset my droid and resynch my email no less than every other day. My exchange email is hosted by an outside vendor not a corporation. My mail would show delivered and synched but an error message required me to force close the email. Only a hard reset has worked to temporarily get it fixed. Sigh.
If you too have had a problem with droid for longer than 4 days, you should have asked verizon for a replacement. Obviously not all devices will be perfect or even good, there are some bad apples out there. If you are still fighting it, you must be a glutton for punishment!
I’ve been having this problem and have had to archive email on server beyond days worth. Establishing link successfully after that has worked fine. Annoying to have to do this.
Who uses exchange email these days ? Best you people enter the 21st century and head on over to the CLOUD ! Microsoft Exchange is so nineties. LOL