Comments on: Bad Toshiba customer support

By: jon faulkner

jon faulkner — Fri, 13 Nov 2009 04:47:53 +0000

I ordered a Toshiba laptop that arrived DOA. I’ve since been trying to get Toshiba to tell me when the replacement laptop will arrive. They are very closed mouth, as if it’s a state secret, when my computer, that works, should get here.

All I get is a bunch of I’m sorry’s and I can’t help you sir. I told them to credit my card back, and I’d look for an HP or some other type of laptop that actually worked.

I’ve been buying Toshiba products for years, but this is my last go round with the incompetent morons.

By: A Chinese Customer

A Chinese Customer — Wed, 19 Nov 2008 00:50:41 +0000

Does “Toshiba” really care about you after SALE????????????

Dear President of Toshiba,

My story is suh a long one….

I bought this lap on 06/10/2008,which is just a few months ago. and I travelled from CA to LA.When I opened it, there is no image at all!!! for only a few months! when I bought it, the screen is shaking, although slightly…

I called the customer again and again….to my disappointed there is only one or two person so kind to help amoung hundreds of the “so-called” Toshiba specialists. It seems to me that they could do nothing really meaningful rather than keep on asking questions and saying” sorry”this “sorry” that…and the customer service has been so bad that I have never met before. although there is only two persons who are really so kind to help.

So I decided not to buy any Toshiba products any more.Besides, as a journalist from China, and since my experience has hurt me so much. I wanted to write something about such bad customer service and maybe the so poor quality,too…
I want billions of my People—the Chinese know what happened to me, using the power of new medias, including networks!
BECAUSE I AM SO ANGRY WITH THE CUSTOMER SERVICE AND MAYBE THE POOR QUALITY,TOO!!!!!

I WOULD REALLY APPRICIATED IT IF YOU COULD HELP ME TO CHANGE A NEW ONE TO ME.Anyway, I just bought it for a few months …..

my case number:
1-105-002-6076
my email: mysprint@163.com

address:
Aihua Gao
China King Buffet
(Chinadaily newspaper)
Aihua Gao
9750 Cortana Place,
Baton Rouge, LA 70815

Thanks and have a prosperous sales in China

By: LOL

LOL — Wed, 20 Aug 2008 07:54:06 +0000

Hello,

I bought 2 Toshiba l25-s1216′s at the same time. one for me and one for my father. My wife seems to have “stored” my origional documents for mine somewhere indeterminable. So I made a copy of my fathers restore disk. I had recently re-banged his computer, so I know the disk did work. I tried yeaterday and ended up with this “output a:ghost.err” error. I see now that there are many ligitimate complaints about Toshibas restore disks. I know I had problems with my 5205-s703. I had to reflach the bios in order to get it to stop thinking it was a different type of computer.

The question is, has anybody considered or know of any kind of “class action lawsuite” against them? It seems to be a continuing practice. I am a UBUNTU u
wife can’t quit the MSCrack. Schools make it hard for you to do it anyway.

By: R Morgan

R Morgan — Tue, 01 Jul 2008 23:36:58 +0000

Bought an TOSHIBAPSM70C in Canada..within 6 months, touchpad jumps. Sent in to official service centre, Genamation in Whitby….not once but 4 times. 1st time, returned frozen keyboard. 2nd time, USB no longer worked. 3rd time, wireless modem disconnected. 4th time, told the touchpad no different initially. Wasted my time during office hrs bringing in & back. Backing up data before bringing in notebook. Registered mail to Toshiba Canada…no response. Call to Headquarters…do not want to give any responsible person to explain, nor any other service centres. BOTTOM LINE–VERY POOR SERVICE=NEVER BUY ANY PRODUCT TOSHIBA!!

By: Stan

Stan — Fri, 13 Jun 2008 21:41:19 +0000

Bought an M70, the modem has never worked properly and toshiba couldn’t care less.
The battery also died early and again toshiba couldn’t care less.
The modem drops the connection constantly whether it’s on dial up, wireless, or wired.
What a piece of crap.
It’s the last toshiba product I’ll ever buy.

By: Rina Respati

Rina Respati — Tue, 27 May 2008 01:57:07 +0000

I TOO will never buy a Toshiba laptop again . I bought S100 series in Jakarta in June 2006 . Two weeks ago it just stoped working . I went to Toshiba Ratu Plaza ( their official Service Centre) . They said the Mother Board overheated and I have to replace this. Cost $ 600 ? This company is useless and they are cheating us . FRIENDS , DONT EVERY BUY TOSHIBA .

By: Matt

Matt — Fri, 16 May 2008 17:12:03 +0000

Bad Toshiba customer support

I have a Toshiba laptop that developed a bad mother board after two years. Thank goodness it was under extended warrantee. The nice people at Toshiba fixed it promptly and sent it back. Everything that I had on it was lost and everything had to be re-installed. Who has time for that? Then, two weeks later, the mother board crashed again and everything, again, was lost. Toshiba said that it was a “bad job” and to send it back. I again lost everything – two weeks later. The time I have put into the is computer – especially time on hold with Toshiba is exasperating to say the least. They people on the phone are pleasant and are good at taking abuse (boy, was I mad but polite)… but there is, like many big companies, no connection or sympathy or over the top service. If it were me, and I wanted to hold on to that customer, I would have done just about anything including replacement lap top. After all, I trusted them to fix it and in two weeks the same thing occurs and I loose everything again.

By: John Roper

John Roper — Fri, 25 Apr 2008 20:11:07 +0000

I have 2 Toshiba laptops. One is an older Satellite which I don’t really use much anymore. The other is from when I decided to upgrade the Satellite by purchasing a Qosmio. While I can say I got quite a bit of use out of these the hard drive on the qosmio did die after a few years so I decided to replace it with the help of my techie friend. Even for me this would be a relatively simple task…until Toshiba (lack of) customer service got involved. There are 2 recovery CDs for this model (one for the Qosmio player and one for the OS) and the qosmio player one apparently was corrupt (this was discovered after hours on the phone with India). Rather than sending me a new disk Toshiba wanted me to buy one! On probably a dozen occasions I was put on hold while being transferred to another department (ie from India to Indonesia) and eventually disconnected after holding for about 30 minutes. I asked for a direct number but nobody could ever give me one. Finally, after many hours on the phone Toshiba agreed to send me the 2 cent CD rather than charge me the $20+ dollars for it. It arrived and was the wrong one and on my next call they told me they were out of stock. Anyway, now thanks to the garbage customer service I opted to not get a new Toshiba when I went shopping 2 months ago….I got a Macbook Pro instead. That would equate to about a $2,700 mistake plus any future business on Toshiba’s part.

By: Dr. Sampat M. Bhattad, Karad (M.S.) India

Dr. Sampat M. Bhattad, Karad (M.S.) India — Thu, 17 Apr 2008 06:40:03 +0000

I had purchased Toshiba Satellite laptop on 24/4/07. In December 07 I noted there is defecting in Keyboard, the key of 5 is stukking and I cannot us that. So I approached there service centre HCL Pune , they had noted my problem and till today it has not been solved, eventhough I am communicating them persistantly for last 8 days. Before that also I had iquired about the progress of my problem many times but they use to reply that we are not getting the spares from the company.
Hopeless service.

By: Jennifer Dayhuff

Jennifer Dayhuff — Fri, 30 Nov 2007 23:54:30 +0000

I purchased a Toshiba Satellite in May of 07. I had it for two months before it crashed. I call the so called tech support who tells me to reboot my computer. When I try to reboot, an error occurs and I lose everything. I am left witha black screen. I call back and ask where they got their training, they refuse to answer. Most likely because the book they are reading out of doesn’t have that answer. They inform me I have to ship it to TN to the repair depot. I am told it will be done, when it is done. I get it back on Halloween. They inform me that they have reimaged the hard drive and the problem is fixed. It works for a total of 10 days. Then it crashes again. I call again. After telling them I am going to fly to India to shove my computer up their ass, they “escalate” my issue to corporate. This just means that they hang up on you and never call back.
I call back repeatedly for two days until finally someone says they are going to ship it back to TN. They assure me that if it comes back broken again I will receive a new computer. So off it goes. I get it back the day after Thanksgiving. They reimaged the hard drive, because it worked so well the first time. Then they put in a new motherboard. So it works for a total of 7 days this time.
By now I am so pissed if they were in front of me I would be in jail. I call and ask for corporate, they transfer me. I am on hold for 48 minutes before I hang up and call back. They then inform me that Coroporate closed, long before I was put on hold and would have to call back the next day.
After many, many ,nice words, I hang up and call back today. I call promptly at 8am, Eastern time, they told me they open at 8am, Eastern time. They tell me I can’t talk to them because they are not open. I point out that it is after 8am, he tells me they do not open untill 8am, we go back and forth for a couple of minutes before I inform him he lacks a brain. Then he transfers me.
I am then told by customer relations that under no circunstances, never, ever, for any reason, will Toshiba ever give me my money back. I tell her I want a new computer, she tells me no and hangs up on me.
I then look up the corporate number in Irvine CA and call them directly. I tell them everything that happened, he tells me it is unacceptable and he will call me back in 1 hour with resolution. That was at 12pm today. Needless to say, he has not called back.
But..in the meantime, I have called my states attorney general office and am in the process of filing a complaint. I will also be writting a letter to the CEO and head of the IRvine office. I will then make 10 copies to mail, individually, everyday, until this is fixed. They will begin to hate seeing my name in front of them.
I think with all of the complaints out here, there are grounds for a class action lawsuit.
The CEO should be made to call his own support line and try to fix his computer. Chances are, he doesn’t own a Toshiba!